Advisor Services Associate
- Mississauga, ON, Canada
The base salary for this position is between $45,600 - $68,400 annually. · Full-time
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Job details
- Pay
- The base salary for this position is between $45,600 - $68,400 annually.
- Job type
- Full-time
- Apply by
- Experience
- 2-5 years of experience within the Mutual Fund Industry and specifically Registered products in a Nominee environment.
- Posting language
- English
- Posted
Original job description
Permanent Full Time
Our Nominee team is currently seeking an Advisor Services Associate– someone who is responsible for providing a very high level of service to internal and external clients. Any advisor/branch inquiries/processing inquiries will be handled to ensure that accurate, efficient service is provided to everyone in a professional manner. The primary function of this role is to provide back-office processing support for IPC Wealth Advisors.
WE WANT YOU TO JOIN OUR TEAM OF WINNERS!
At IPC Wealth we’ve designed every aspect of the Advisor Services Associate role with you in mind.
What is the role of the Advisor Services Associate?
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Our Nominee team is currently seeking an Advisor Services Associate– someone who is responsible for providing a very high level of service to internal and external clients. Any advisor/branch inquiries/processing inquiries will be handled to ensure that accurate, efficient service is provided to everyone in a professional manner. The primary function of this role is to provide back-office processing support for IPC Wealth Advisors.
WE WANT YOU TO JOIN OUR TEAM OF WINNERS!
At IPC Wealth we’ve designed every aspect of the Advisor Services Associate role with you in mind.
What is the role of the Advisor Services Associate?
- Processing all documentation related to accounts: Non-Reg, TFSA’s, RSP’s, RRIF’s, LIRA’s, LIF’s, Trusts, informal and formal, estate accounts and corporate accounts.
- Processing transfers in and out, verify setup of new accounts, entering systematic instructions, verify and processing withdrawals and de-registrations.
- Verify and setup Fee for Service & FFS Quality Control
- Processing preauthorized payments, automatic withdrawals, purchases, redemptions, transfers, switches and ensuring accurateness of transactions.
- Monitoring of monthly reports in preparation for maturity and interest payments.
- Process all transaction-related paperwork such as letters of Indemnities, commission rebates, cheque requisitions - as it pertains to specific branch offices/advisors in a timely, efficient and accurate manner.
- Provide timely email support and effectively manage customer escalations.
- Able to process AWD Settlement, Wrap Fee Processing, Client Payout etc.
- Participate in team meetings, weekly huddles, organized team events as well as inter departmental meetings and projects
- Create and review non-financial updates sent to fund companies via Fund SERV.
- Provide assistance for back office software application testing as required
- Review and update procedure manuals as required
- Ad-hoc duties as required.
- Must be able to effectively communicate with various audiences and all levels of staff.
- Strong time management and organizational skills.
- Ability to oversee/manage multiple projects effectively and a capacity for dealing with tight deadlines.
- Service oriented attitude and desire for future growth.
- The ability to handle complex escalations effectively and in a timely manner.
- Learn and apply problem solving methods and tools.
- Contributes to positive morale and a sense of team spirit.
- Consistently meets goals and completes assigned tasks, clarifying work when needed.
- The ability to think outside the box shares improvement ideas and readily implements optimized work processes and practices.
- Actively seeks opportunities to learn and build new skills and knowledge.
- Responds well to changing priorities and circumstances.
- College or University Financial Business studies preferred
- 2-5 years of experience within the Mutual Fund Industry and specifically Registered products in a Nominee environment.
- Completion of CSC/IFIC.
- Bilingual in English and French is an asset.
- Proficient at using the Microsoft Office suite of products, mainly MS Word and Excel
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
More about this job
Responsibilities
Provide back-office processing support to wealth advisors by handling account documentation, transfers, withdrawals, transactions, fee-for-service processing, and related paperwork accurately and efficiently. Respond to advisor and client inquiries, manage escalations, monitor reports, support software testing, and maintain procedures.
Requirements
Preferred qualifications include college or university studies in financial business, 2–5 years of mutual fund industry experience - particularly with registered products in a nominee environment - and completion of CSC or IFIC. Strong communication, organization, time management, problem-solving, and client service skills are expected, along with proficiency in Microsoft Word and Excel; English-French bilingualism is an asset.
Skills
- Back-Office Processing
- Mutual Fund Operations
- Registered Investment Products
- Account Documentation Processing
- Transaction Processing
- Customer Service
- Client Escalation Management
- Time Management
- Organization
- Communication
- Problem Solving
- Quality Control
- Microsoft Word
- Microsoft Excel
- Process Improvement
- Project Management
Benefits
- Career Advancement Opportunities
- Education Reimbursement
- Health Benefits
- Dental Benefits
- Mental Health Benefit
- Vacation and Personal Days
- Volunteer Day
- Company-Matching Pension Plan
- Share Ownership Program
- Employee Recognition Programs
- Employee Discounts
- Employee Resource Groups
- Mentorship Programs
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Administrative
Keywords
- Mutual Funds
- Nominee Environment
- Registered Products
- Back-Office Processing
- Advisor Services
- Account Documentation
- Non-Registered Accounts
- TFSA
- RRSP
- RRIF
- LIRA
- LIF
- Trust Accounts
- Estate Accounts
- Corporate Accounts
- Account Transfers
- Systematic Instructions
- Withdrawals
- Fee for Service
- Quality Control
- Preauthorized Payments
- FundSERV
- AWD Settlement
- Wrap Fee Processing
- CSC
- IFIC
- Microsoft Word
- Microsoft Excel
- Client Escalations
- Procedure Manuals