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Added 3 hours ago
C
Actuarial Consultant
Co-operators
Guelph, ON · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Our Farm & Commercial insurance team aspires to be the industry leader by meeting the evolving needs of Canadian businesses and farm operations. Our passionate team is committed to…
Added 4 hours ago
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SALES SUPPORT- Fixed Term Contract
PreciKam
Montreal, QC
- Full-time
Sales Support provides administrative and operational support to the Business Development team to ensure effective management of customer relationships, sales opportunities, quotations, and…
Added 4 hours ago
TO
Clinical Care Leader, General MDCU and Outpatient Malignant Hematology Clinics
The Ottawa Hospital
Ottawa, ON
- Full-time
The Clinical Care Leader is responsible for ensuring efficient and effective day-to-day operations of a clinical unit. This is achieved by supporting the Manager, Clinical Services in the…
Added 4 hours ago
M
Junior Test Engineer - Digital (evening shift)
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team…
Added 6 hours ago
HR
Patient Care Director, Emergency Department
Hudson Regional Health
Hudson, QC
- $125,000 to $135,000 USD / year
- Full-time
Works collaboratively with the ED leadership team to support and provide oversight of the daily ED staffing and operations, including off-shifts and weekends; this position is accountable…
Added 8 hours ago
IH
Supervisor | Relational Security
Interior Health Authority
Kelowna, BC
- Part-time
Assists with performance reviews of Relational Security Officers by providing the Coordinator, Relational Security Operations Team Leader with reports regarding assigned work, and other…
Added 8 hours ago
S
Outbound Warehouse Supervisor - Salary
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 9 hours ago
WB
Head of Manufacturing, Plant Production
Waterloo Biofilter Systems Inc.
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
Reporting to the CEO as a member of the Executive Leadership Team, you will play a pivotal role in modernizing the plant and bringing its operations up to the standard of world-class…
Added 9 hours ago
BC
Conseiller.ère au service à la clientèle - Lebeau
Belron Canada inc
Quebec, QC
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Added 9 hours ago
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Property Manager
BGIS
Markham, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 9 hours ago
TT
Warehouse Associate
TC Transcontinental
Paris, ON
- Full-time
We are looking for a motivated and dependable Material Handler to join our Shipping & Receiving team. This role plays a key part in supporting production flow, inventory control, and…
Added 9 hours ago
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Machinist - Weekend Night Shift
Safran
Mirabel, QC
- Full-time
contribute to the continuous improvement of operations and achieving team objectives in terms of safety, quality, costs, and on-time deliveries
Added 9 hours ago
S
Adjuster-Assembler (Honing-Finishing Operator) - Weekend Day Shift
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 9 hours ago
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Production Manager - Finishing
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 9 hours ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 9 hours ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Drummondville, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 9 hours ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Calgary, AB
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 9 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol's High Speed IO Connectors and OverPass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking…
Added 9 hours ago
S
Machinist - Night Shift
Safran
Mirabel, QC
- Full-time
contribute to the continuous improvement of operations and achieving team objectives in terms of safety, quality, costs, and on-time deliveries.
Added 9 hours ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Laval, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 9 hours ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 9 hours ago
Three (3) Engineers
Toronto Hydro
Toronto, ON
May be called upon to act as a team or project leader
Added 9 hours ago
Vice-President & Chief Commercial Officer, ClaimSecure
The Canada Life Assurance Company
Toronto, ON
…third-party payer and pharmacy benefits manager in the group insurance industry, supporting thousands of benefit plan sponsors and millions of plan…
Added 9 hours ago
WF
Divisional Controller
West Fraser
Manning, AB
- Full-time
…and the optimization of payables without negatively impacting…
Added 10 hours ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
Partner with Finance, Legal, IT, and operations to strengthen the control environment and support effective risk management.

Canada Life

AVP, Claims (Operational Excellence)

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

Permanent Full Time

Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic initiatives to deliver strong customer, employee, and business outcomes.

This role serves as a critical bridge between strategy and execution, collaborating closely with the other AVP’s across Claims leadership and partnering across the enterprise to modernize claims operations, leverage technology and data-driven insights, and enable continuous improvement. A key mandate of the role is to build the capabilities, processes, and innovations needed for the future while ensuring operations can effectively meet the demands of today. Success requires a leader who can balance day-to-day operational accountability with long-term transformation priorities, influence across diverse stakeholder groups, and cultivate a high-performing, customer-focused culture that is prepared for the future of claims management.

What You Will Do

Lead the execution of Claims Operations strategy by translating business priorities into actionable plans, partnering closely with the AVP’s across Claims, to align operational priorities, advance strategic initiatives, and drive performance, efficiency, and exceptional customer outcomes.
Provide leadership and oversight for claims performance management, workforce planning, business analytics, process excellence, and strategic initiatives.
Drive operational excellence through effective governance, performance management, and continuous improvement practices that enhance service, quality, productivity, and financial outcomes.
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and improve employee and customer experiences.
With enablement support, develop and leverage data, analytics, and business insights to support Claims Operations and inform decision-making, identify emerging trends, and drive measurable business results.
Champion innovation and technology adoption, including automation and digital workforce capabilities, to increase straight-through processing, operational effectiveness, and scalability.
Lead cross-functional initiatives and foster strong partnerships across Operations, Technology, Finance, Human Resources, and other enterprise functions to deliver strategic outcomes.
Ensure effective resource allocation, workforce planning, and budget management to optimize capacity and support evolving business priorities.
Establish and maintain strong risk management, compliance, and operational controls to ensure adherence to regulatory and organizational requirements.
Build, develop, and inspire high-performing teams by creating an inclusive culture of accountability, collaboration, continuous learning, and leadership excellence.
Coach and develop leaders, strengthen succession pipelines, and create opportunities for talent growth across the Claims organization.
Serve as a trusted advisor to senior leadership, providing strategic recommendations and insights that support the long-term evolution of Claims Operations.

What You Will Bring

10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Strong business and operational acumen, with demonstrated success leading complex operations and delivering sustainable business results.
Proven experience developing and executing strategic initiatives while balancing operational priorities and transformation objectives.
Exceptional leadership capabilities, including the ability to develop talent, build high-performing teams, and foster an inclusive and engaging work environment.
Demonstrated ability to influence, collaborate, and build trusted relationships across all levels of the organization to achieve shared outcomes.
Strong analytical, problem-solving, and decision-making skills, with the ability to leverage data and insights to drive performance improvements and strategic direction.
Experience leading process improvement, operational modernization, automation, or digital transformation initiatives within a large and complex organization.
Strong financial acumen, including experience managing budgets, workforce investments, business cases, and operational performance.
Resilience and adaptability, with the ability to navigate ambiguity, lead through change, and inspire confidence during periods of transformation.
A collaborative leadership style that balances challenge and support, creates alignment, and drives accountability for results.
A commitment to leading self, leading others, leading the business, and leading together by demonstrating accountability, developing people, fostering collaboration, and delivering meaningful business outcomes.
As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $XX,XXX - $XX,XXX annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead Claims Operations strategy and performance, overseeing workforce planning, analytics, process excellence, budgets, risk controls, and strategic initiatives. Drive modernization and continuous improvement through technology adoption and cross-functional collaboration while developing high-performing teams and advising senior leadership.

Requirements

Requires 10 or more years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field, with a record of delivering results in complex operations. Candidates should bring strategic and analytical capability, financial acumen, experience with process improvement and digital transformation, and strong leadership, collaboration, and change-management skills.

Skills

Claims Operations Leadership
Strategic Planning
Operational Excellence
Performance Management
Workforce Planning
Business Analytics
Process Improvement
Business Transformation
Automation
Digital Transformation
Financial Management
Budget Management
Risk Management
Regulatory Compliance
Change Leadership
Talent Development

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Claims Operations
Operational Excellence
Performance Management
Workforce Strategy
Workforce Planning
Business Analytics
Data-Driven Insights
Process Excellence
Continuous Improvement
Strategic Initiatives
Business Transformation
Operational Modernization
Automation
Digital Workforce
Straight-Through Processing
Resource Allocation
Budget Management
Risk Management
Regulatory Compliance
Operational Controls
Talent Development
Succession Planning
Customer Experience
Employee Experience
Change Management
Insurance
Claims Management
Reliability Status Security Clearance
Protected B

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