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Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Regina, SK · Rochdale, Regina, SK
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 10 mins ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Responsible for collaborating with leader to create annual S.M.A.R.T goals and initiatives, connecting goals to broader organizational priorities and working with all members of the team to…
Added 10 mins ago
AT
Class 1 Truck Driver - Long Haul
Arrow Transportation Systems Inc.
Terrace, BC
- Full-time
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…
Added 11 mins ago
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Account Executive, SMB (Retail)
Solink
Remote, Canada
- $118,000 to $140,000 CAD / year
- Full-time
- Remote
Department Leader: Shawna Rioux | Vice President, SMB
Added 11 mins ago
Business Development Associate
Geotab
Burnaby, BC · Oakville, ON
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 25 mins ago
TS
Owner Operator
The Seaboard Transport Group
North Bay, ON
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 25 mins ago
TS
Truck Driver AZ
The Seaboard Transport Group
North Bay, ON
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 25 mins ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
Executive influence. Present complex AI concepts clearly, advise the CIO and Executive Leadership Team, and build alignment and commitment across departments.
Added 25 mins ago
CC
Parts Coordinator
CSN Collision
Mississauga, ON
- Full-time
…like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across…
Added 25 mins ago
CE
Network Engineer
Capgemini Engineering
Mississauga, ON
- Full-time
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 25 mins ago
BF
Leader de site Qualité/ Quality Site Lead
Bell Flight
Mirabel, QC
- Full-time
…et en mettant en œuvre les actions nécessaires. Agir comme leader sur le site de Mirabel afin de favoriser l’autonomisation et l'amélioration…
Added 25 mins ago
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Maintenance Team Lead
BGIS
Mississauga, ON
- Full-time
The Maintenance Team Lead is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned…
Added 25 mins ago
SG
Nurse Practitioner
Solicitor General | Solliciteur général
Toronto, ON · Etobicoke, ON
- $8,964.11 to $11,456.34 CAD / month
- Full-time
…collaboratively as a member of the inter-professional health care team and apply your specialized knowledge to provide patient-centred primary care. You can expect the typical day to…
Added 25 mins ago
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Client Director
Arctiq
Montreal, QC
- Full-time
Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned…
Added 25 mins ago
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Property Services Coordinator
BGIS
Vancouver, BC
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 25 mins ago
FG
Automatic Door Technician - Service Glazing - Vancouver
Flynn Group of Companies
Vancouver, BC
- $43 to $50 CAD / hour
- Full-time
Flynn Canada’s Automatics and Glazing Service team in Vancouver is the leader in automatic door installation and service. We’re looking for an experienced “Automatic Door Technician” to…
Added 25 mins ago
O
Lot Assistant
OPENLANE
Richmond, BC
- Full-time
Are you ready to be part of a dynamic team in the automotive industry? OPENLANE, a leader in automotive remarketing, is looking for a Lot Assistant with experience in coordinating vehicle…
Added 25 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 25 mins ago
O
Security Guard
OPENLANE
Richmond, BC
- Full-time
Are you ready to be part of a dynamic team in the automotive industry? OPENLANE, a leader in automotive remarketing, is looking for a Security Guard with experience in inventory control and…
Added 25 mins ago
SC
Regional VP, Operations Atlantic
Sysco Canada Inc.
Halifax, NS
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 26 mins ago
RA
Co-op, Manufacturing Engineering
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world…
Added 26 mins ago
MH
Maintenance Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
Ability to demonstrate being both a leader and team player
Added 40 mins ago
PT
310T Apprentice / 310T Technician
Platinum Trailers
St. Marys, ON
- $22 to $48 CAD / hour
- Full-time
…to build it. Founded in 2011, we’ve grown into a recognized leader in both trailer manufacturing and heavy equipment repair and service, and it’s that repair experience that gives us a real…
Added 41 mins ago
BO
Senior Program Leader
BGC Okanagan
Vernon, BC
- Part-time
Join BGC Okanagan as a Senior Program Leader!
Added 41 mins ago
I
Global Head of Cyber Security
Innocap
Toronto, ON · Montreal, QC
- Full-time
Build, develop and retain a high-performing global cybersecurity team and partner ecosystem. Define clear accountabilities, succession and capability plans; oversee budgets and vendors; and…

Canada Life

AVP, Claims (Operational Excellence)

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

Permanent Full Time

Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic initiatives to deliver strong customer, employee, and business outcomes.

This role serves as a critical bridge between strategy and execution, collaborating closely with the other AVP’s across Claims leadership and partnering across the enterprise to modernize claims operations, leverage technology and data-driven insights, and enable continuous improvement. A key mandate of the role is to build the capabilities, processes, and innovations needed for the future while ensuring operations can effectively meet the demands of today. Success requires a leader who can balance day-to-day operational accountability with long-term transformation priorities, influence across diverse stakeholder groups, and cultivate a high-performing, customer-focused culture that is prepared for the future of claims management.

What You Will Do

Lead the execution of Claims Operations strategy by translating business priorities into actionable plans, partnering closely with the AVP’s across Claims, to align operational priorities, advance strategic initiatives, and drive performance, efficiency, and exceptional customer outcomes.
Provide leadership and oversight for claims performance management, workforce planning, business analytics, process excellence, and strategic initiatives.
Drive operational excellence through effective governance, performance management, and continuous improvement practices that enhance service, quality, productivity, and financial outcomes.
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and improve employee and customer experiences.
With enablement support, develop and leverage data, analytics, and business insights to support Claims Operations and inform decision-making, identify emerging trends, and drive measurable business results.
Champion innovation and technology adoption, including automation and digital workforce capabilities, to increase straight-through processing, operational effectiveness, and scalability.
Lead cross-functional initiatives and foster strong partnerships across Operations, Technology, Finance, Human Resources, and other enterprise functions to deliver strategic outcomes.
Ensure effective resource allocation, workforce planning, and budget management to optimize capacity and support evolving business priorities.
Establish and maintain strong risk management, compliance, and operational controls to ensure adherence to regulatory and organizational requirements.
Build, develop, and inspire high-performing teams by creating an inclusive culture of accountability, collaboration, continuous learning, and leadership excellence.
Coach and develop leaders, strengthen succession pipelines, and create opportunities for talent growth across the Claims organization.
Serve as a trusted advisor to senior leadership, providing strategic recommendations and insights that support the long-term evolution of Claims Operations.

What You Will Bring

10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Strong business and operational acumen, with demonstrated success leading complex operations and delivering sustainable business results.
Proven experience developing and executing strategic initiatives while balancing operational priorities and transformation objectives.
Exceptional leadership capabilities, including the ability to develop talent, build high-performing teams, and foster an inclusive and engaging work environment.
Demonstrated ability to influence, collaborate, and build trusted relationships across all levels of the organization to achieve shared outcomes.
Strong analytical, problem-solving, and decision-making skills, with the ability to leverage data and insights to drive performance improvements and strategic direction.
Experience leading process improvement, operational modernization, automation, or digital transformation initiatives within a large and complex organization.
Strong financial acumen, including experience managing budgets, workforce investments, business cases, and operational performance.
Resilience and adaptability, with the ability to navigate ambiguity, lead through change, and inspire confidence during periods of transformation.
A collaborative leadership style that balances challenge and support, creates alignment, and drives accountability for results.
A commitment to leading self, leading others, leading the business, and leading together by demonstrating accountability, developing people, fostering collaboration, and delivering meaningful business outcomes.
As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $XX,XXX - $XX,XXX annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead Claims Operations strategy and performance, overseeing workforce planning, analytics, process excellence, budgets, risk controls, and strategic initiatives. Drive modernization and continuous improvement through technology adoption and cross-functional partnerships while developing leaders and high-performing teams.

Requirements

Requires 10 or more years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field, with a record of delivering sustainable results. Candidates should bring strong strategic, analytical, financial, people leadership, process improvement, and change management capabilities; French and English fluency is required only for the Quebec position.

Skills

Claims Operations Leadership
Operational Excellence
Strategic Planning
Performance Management
Workforce Planning
Business Analytics
Process Improvement
Business Transformation
Automation
Digital Transformation
Financial Management
Risk Management
Regulatory Compliance
Talent Development
Cross-Functional Collaboration
Change Leadership

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Claims Operations
Operational Excellence
Performance Management
Workforce Planning
Business Analytics
Process Excellence
Continuous Improvement
Business Transformation
Operational Modernization
Automation
Digital Workforce
Straight-Through Processing
Data-Driven Insights
Governance
Resource Allocation
Budget Management
Risk Management
Regulatory Compliance
Operational Controls
Customer Experience
Employee Experience
Succession Planning
Talent Development
Insurance
Claims Management
Reliability Status Security Clearance
Protected B Information

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