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Added 5 mins ago
AC
IT Asset administrator and Process Owner
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
You'll help improve asset governance, data quality, compliance and cost visibility across IT, Finance, Procurement, Security, Legal and business teams. You'll also make sure the right…
Added 5 mins ago
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Electrical Manager
GagaMuller
Regina, SK
- Full-time
You will lead client-side oversight of the complete electrical workstream for a hyperscale data centre. The scope includes HV/LV distribution, transformers, switchgear, generators, UPS…
Added 5 mins ago
G
Mechanical Manager
GagaMuller
Regina, SK
- Full-time
You will lead client-side oversight of the complete mechanical workstream for a hyperscale data centre. The scope includes cooling generation and distribution, heat rejection, pumps,…
Added 35 mins ago
CO
Strategic Management Lead
City of Edmonton
AB · Edmonton, AB
- Full-time
Oversee the performance management data lifecycle using centralized business intelligence platforms and ensure data governance, automated data pipelines, and security controls function to…
Added 50 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…for financial planning, forecasting, performance analysis, governance, and decision support to drive profitable growth, improve operational performance, and strengthen financial visibility…
Added 1 hour ago
NB
Head of Compliance NBFWM
National Bank of Canada
Montreal, QC
- Full-time
Lead the modernization of the compliance program by leveraging innovation, data and emerging technologies, including artificial intelligence.
Added 2 hours ago
NR
Finance Education & Communication Advisor
Niagara Region
ON · Niagara, ON
- Full-time
Proficiency in applying brand governance and tone-of-voice guidelines to develop resources and/or communications that reflect an organization’s brand and communication style.
Added 2 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 2 hours ago
M
Senior Business Architecture Advisor, Direct Distribution
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Data Tech Leads and developers. This person designs the FSC architecture (360°
Added 2 hours ago
M
Tech Lead Salesforce Financial Services Cloud (FSC)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Data Tech Leads and developers. This person designs the FSC architecture (360°
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…the City’s enterprise applications, digital solutions, and data and information management functions. This role ensures that corporate systems - including major enterprise systems and other…
Added 3 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 4 hours ago
Strategic Management Lead
City of Edmonton
AB
Oversee the performance management data lifecycle using centralized business intelligence platforms and ensure data governance, automated data pipelines, and security controls function to…
Added 5 hours ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
The successful candidate will be responsible for validating campaign configurations, customer journeys, data integrations, personalization, segmentation, and outbound communications across…
Added 6 hours ago
UO
Lead Coordinator, Academic Affairs
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…initiatives are planned and carried out in accordance with governance levels, approval processes, and committee roles and timelines, and provide the necessary…
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…for financial planning, forecasting, performance analysis, governance, and decision support to drive profitable growth, improve operational performance, and strengthen financial visibility…
Added 6 hours ago
K
SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
Lead complex investigations and conduct deep analysis of security events focused on rapid containment, remediation, and mitigation.
Added 6 hours ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
…controlling the execution of all aspects of the outsourcing governance and outsourcer project approval functions including the preparation and presentation of reporting to the contract…
Added 7 hours ago
WW
Corporate Director, GIS Services
Wood West & Associates Inc.
Vancouver, BC
- Full-time
Establish best practices for GIS governance, data management, QA/QC, and risk management.
Added 10 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…in supporting the ongoing implementation, optimization, and governance of the EPIC system within the Diagnostic Imaging portfolio. The Integrated Manager will act as a key liaison between…
Added 11 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
…creative direction, client leadership and growth, and the program governance and commercial control needed to deliver against it. This role combines what was previously split across a Group…
Added 11 hours ago
RH
Director of Operations
RNS Health Care Services
ON · Aurora, Ontario
- Full-time
…for a collaborative leader who can turn strategy into action, lead change, strengthen operational performance, and support the delivery of quality…
Added 11 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
Own technical delivery. Lead configuration, deployment, integration, and data pipeline activities for assigned client workstreams from requirements through OAT and production.
Added 11 hours ago
HA
Chief Financial Officer & VP, Facilities
Hawkesbury and District General Hospital
Hawkesbury, ON
- Full-time
Known for sound judgment, strong business acumen and the ability to lead complex initiatives and system change, you bring proven experience working with Boards of Directors, a solid…
Added 12 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…for financial planning, forecasting, performance analysis, governance, and decision support to drive profitable growth, improve operational performance, and strengthen financial visibility…

Canada Life

AVP, Claims (Operational Excellence)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

Permanent Full Time

Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic initiatives to deliver strong customer, employee, and business outcomes.

This role serves as a critical bridge between strategy and execution, collaborating closely with the other AVP’s across Claims leadership and partnering across the enterprise to modernize claims operations, leverage technology and data-driven insights, and enable continuous improvement. A key mandate of the role is to build the capabilities, processes, and innovations needed for the future while ensuring operations can effectively meet the demands of today. Success requires a leader who can balance day-to-day operational accountability with long-term transformation priorities, influence across diverse stakeholder groups, and cultivate a high-performing, customer-focused culture that is prepared for the future of claims management.

What You Will Do

Lead the execution of Claims Operations strategy by translating business priorities into actionable plans, partnering closely with the AVP’s across Claims, to align operational priorities, advance strategic initiatives, and drive performance, efficiency, and exceptional customer outcomes.
Provide leadership and oversight for claims performance management, workforce planning, business analytics, process excellence, and strategic initiatives.
Drive operational excellence through effective governance, performance management, and continuous improvement practices that enhance service, quality, productivity, and financial outcomes.
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and improve employee and customer experiences.
With enablement support, develop and leverage data, analytics, and business insights to support Claims Operations and inform decision-making, identify emerging trends, and drive measurable business results.
Champion innovation and technology adoption, including automation and digital workforce capabilities, to increase straight-through processing, operational effectiveness, and scalability.
Lead cross-functional initiatives and foster strong partnerships across Operations, Technology, Finance, Human Resources, and other enterprise functions to deliver strategic outcomes.
Ensure effective resource allocation, workforce planning, and budget management to optimize capacity and support evolving business priorities.
Establish and maintain strong risk management, compliance, and operational controls to ensure adherence to regulatory and organizational requirements.
Build, develop, and inspire high-performing teams by creating an inclusive culture of accountability, collaboration, continuous learning, and leadership excellence.
Coach and develop leaders, strengthen succession pipelines, and create opportunities for talent growth across the Claims organization.
Serve as a trusted advisor to senior leadership, providing strategic recommendations and insights that support the long-term evolution of Claims Operations.

What You Will Bring

10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Strong business and operational acumen, with demonstrated success leading complex operations and delivering sustainable business results.
Proven experience developing and executing strategic initiatives while balancing operational priorities and transformation objectives.
Exceptional leadership capabilities, including the ability to develop talent, build high-performing teams, and foster an inclusive and engaging work environment.
Demonstrated ability to influence, collaborate, and build trusted relationships across all levels of the organization to achieve shared outcomes.
Strong analytical, problem-solving, and decision-making skills, with the ability to leverage data and insights to drive performance improvements and strategic direction.
Experience leading process improvement, operational modernization, automation, or digital transformation initiatives within a large and complex organization.
Strong financial acumen, including experience managing budgets, workforce investments, business cases, and operational performance.
Resilience and adaptability, with the ability to navigate ambiguity, lead through change, and inspire confidence during periods of transformation.
A collaborative leadership style that balances challenge and support, creates alignment, and drives accountability for results.
A commitment to leading self, leading others, leading the business, and leading together by demonstrating accountability, developing people, fostering collaboration, and delivering meaningful business outcomes.
As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $XX,XXX - $XX,XXX annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead Claims Operations strategy and performance, overseeing workforce planning, analytics, process excellence, budgets, risk controls, and strategic initiatives. Drive modernization and continuous improvement through technology adoption and cross-functional partnerships while developing leaders and high-performing teams.

Requirements

Requires 10 or more years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field, with a record of delivering sustainable results and leading complex operations. Candidates should bring strategic and analytical capability, experience with modernization and transformation, financial acumen, and strong leadership, collaboration, and change-management skills.

Skills

Claims Operations Leadership
Operational Excellence
Strategic Planning
Performance Management
Workforce Planning
Business Analytics
Process Improvement
Business Transformation
Automation
Digital Transformation
Financial Management
Risk Management
Regulatory Compliance
Change Management
Talent Development
Cross-Functional Collaboration

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Claims Operations
Operational Excellence
Performance Management
Workforce Planning
Business Analytics
Process Excellence
Continuous Improvement
Business Transformation
Operational Modernization
Automation
Digital Workforce
Straight-Through Processing
Data-Driven Insights
Governance
Resource Allocation
Budget Management
Risk Management
Regulatory Compliance
Operational Controls
Talent Development
Succession Planning
Customer Experience
Employee Experience
Insurance
Claims Management

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