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Added 5 mins ago
MM
Interim Branch Manager (12 month contract)
Money Mart
Toronto, ON
- Temporary
…mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 5 mins ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Octasic is at the forefront of wireless technology in modern conflict environments. Through our low-power Software-Defined Radio (SDR) solutions, advanced signal processing, and…
Added 5 mins ago
C&
Claims Manager, London Market TPA
Crawford & Company
Toronto, ON
- Full-time
Lead a talented claims team. Strengthen London Market relationships. Deliver service that makes a difference.
Added 5 mins ago
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Intermediate ETL Developer
Pandell - An ESG Company
Remote, Canada
- Full-time
- Remote
You’ll also have opportunities to take the technical lead on small to medium-sized projects and help other team members build their skills and confidence. It’s a role for someone who enjoys…
Added 5 mins ago
FG
Lead Software Engineer, Full-Stack Applications - AI Fluent
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Toronto, ON
- $180,000 to $220,000 CAD / year
Fitch Ratings is seeking a Lead Software Engineer to join our global Ratings Technology team in Toronto. This is an opportunity to build mission-critical platforms while helping shape the…
Added 5 mins ago
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Added 20 mins ago
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Solution Engineer (Pre-Sales) - All Levels (Canada)
Salesforce
Toronto, ON
- Full-time
…Manufacturing, Retail & Consumer Goods, Communications Media & Technology, Consumer Business Services, Public Sector, Professional Services, Slack, Mulesoft, Tableau, Specialization Cloud,…
Added 21 mins ago
OR
Business Analytics Manager
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Mississauga, ON
- Other
We are currently seeking a Business Insights & Analytics Manager. This role lead’s the evolution of our analytics capabilities in the dynamic retail and direct sales industries. The…
Added 35 mins ago
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Director, Global Trade Credit
Nutrien
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- Full-time
…Help us raise the expectation of what an agriculture company can be and grow your career with…
Added 35 mins ago
Senior Engineering Manager - Analytics Platform
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Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale…
Added 51 mins ago
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Health & Safety Specialist
Battlefield Equipment Rentals
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- Full-time
…Canada’s leading construction equipment rental company and you can find our equipment powering projects on jobsites across Canada! If you want a career with purpose, a team that has your…
Added 51 mins ago
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Health & Safety Specialist
Battlefield Equipment Rentals
Sudbury, ON
- Full-time
…Canada’s leading construction equipment rental company and you can find our equipment powering projects on jobsites across Canada! If you want a career with purpose, a team that has your…
Added 1 hour ago
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Absence, Time Tracking & Payroll Lead, BC Health Workday
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BC · British Columbia, Canada
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Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 1 hour ago
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Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…professionals, the Manager will have extensive Human Resource Information Systems (HRIS) knowledge and a strong understanding of operational environments and processes within the healthcare…
Added 1 hour ago
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National Account Manager
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- Full-time
Join us on our mission to fill the world with emotion through the power of creativity and technology.
Added 1 hour ago
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Director, Capital Markets Finance
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Toronto, ON
- Full-time
…Global Markets, as well as peers in Risk Management, Operations, Technology, Treasury and other areas of…
Added 1 hour ago
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Senior Business Development Manager
TalentSphere Staffing Solutions
Vancouver, BC
- $120,000 to $160,000 CAD / year
- Full-time
Our client is an innovative and growing life sciences and technology company specializing in environmental monitoring solutions for the pharmaceutical industry. As they continue to expand…
Added 1 hour ago
M
Principal Designer, Otherlife
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- Full-time
…operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund,…
Added 1 hour ago
JI
IT Business Analyst, Halifax
J.D. Irving, Limited
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- Full-time
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Added 2 hours ago
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Machine Learning and Quantum Information Systems Specialist
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Vancouver, BC
- Full-time
The Machine Learning and Quantum Information Systems Specialist will play a key role in advancing TRIUMF’s research programs by applying cutting-edge methods and technologies in Machine…
Added 2 hours ago
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Senior Process Journey Owner
iA Financial Group
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- Full-time
…advisors and clients? As a Senior Process Journey Owner, you will lead the evolution of business processes to increase efficiency, productivity, and quality across the advisor and client…
Added 2 hours ago
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Collaborate with global customer unit, customer, program management, business proposal lead, finance and/or sales to determine material pricing strategy. (Awareness)
Added 2 hours ago
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CNC Programmer
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Bolton, ON
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Understanding the logic and functionality behind CNC machines to provide information in proper sequence in an increasingly automated environment. Assisting in programing maintenance and…
Added 2 hours ago
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RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Knowledge of business systems technology, with emphasis on PeopleSoft HCM, and knowledge of system design theory and principles to lead the analysis and definition of clients' information…
Added 3 hours ago
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Hotel Manager
Crash Hotel Squamish
Squamish, BC
- $28 to $32 CAD / hour
- Full-time
Lead, motivate and support a small hotel team

Canada Life

AVP, Claims (Operational Excellence)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

Permanent Full Time

Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic initiatives to deliver strong customer, employee, and business outcomes.

This role serves as a critical bridge between strategy and execution, collaborating closely with the other AVP’s across Claims leadership and partnering across the enterprise to modernize claims operations, leverage technology and data-driven insights, and enable continuous improvement. A key mandate of the role is to build the capabilities, processes, and innovations needed for the future while ensuring operations can effectively meet the demands of today. Success requires a leader who can balance day-to-day operational accountability with long-term transformation priorities, influence across diverse stakeholder groups, and cultivate a high-performing, customer-focused culture that is prepared for the future of claims management.

What You Will Do

Lead the execution of Claims Operations strategy by translating business priorities into actionable plans, partnering closely with the AVP’s across Claims, to align operational priorities, advance strategic initiatives, and drive performance, efficiency, and exceptional customer outcomes.
Provide leadership and oversight for claims performance management, workforce planning, business analytics, process excellence, and strategic initiatives.
Drive operational excellence through effective governance, performance management, and continuous improvement practices that enhance service, quality, productivity, and financial outcomes.
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and improve employee and customer experiences.
With enablement support, develop and leverage data, analytics, and business insights to support Claims Operations and inform decision-making, identify emerging trends, and drive measurable business results.
Champion innovation and technology adoption, including automation and digital workforce capabilities, to increase straight-through processing, operational effectiveness, and scalability.
Lead cross-functional initiatives and foster strong partnerships across Operations, Technology, Finance, Human Resources, and other enterprise functions to deliver strategic outcomes.
Ensure effective resource allocation, workforce planning, and budget management to optimize capacity and support evolving business priorities.
Establish and maintain strong risk management, compliance, and operational controls to ensure adherence to regulatory and organizational requirements.
Build, develop, and inspire high-performing teams by creating an inclusive culture of accountability, collaboration, continuous learning, and leadership excellence.
Coach and develop leaders, strengthen succession pipelines, and create opportunities for talent growth across the Claims organization.
Serve as a trusted advisor to senior leadership, providing strategic recommendations and insights that support the long-term evolution of Claims Operations.

What You Will Bring

10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Strong business and operational acumen, with demonstrated success leading complex operations and delivering sustainable business results.
Proven experience developing and executing strategic initiatives while balancing operational priorities and transformation objectives.
Exceptional leadership capabilities, including the ability to develop talent, build high-performing teams, and foster an inclusive and engaging work environment.
Demonstrated ability to influence, collaborate, and build trusted relationships across all levels of the organization to achieve shared outcomes.
Strong analytical, problem-solving, and decision-making skills, with the ability to leverage data and insights to drive performance improvements and strategic direction.
Experience leading process improvement, operational modernization, automation, or digital transformation initiatives within a large and complex organization.
Strong financial acumen, including experience managing budgets, workforce investments, business cases, and operational performance.
Resilience and adaptability, with the ability to navigate ambiguity, lead through change, and inspire confidence during periods of transformation.
A collaborative leadership style that balances challenge and support, creates alignment, and drives accountability for results.
A commitment to leading self, leading others, leading the business, and leading together by demonstrating accountability, developing people, fostering collaboration, and delivering meaningful business outcomes.
As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $XX,XXX - $XX,XXX annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead Claims Operations strategy and performance, overseeing workforce planning, analytics, process excellence, budgets, risk controls, and strategic initiatives. Drive modernization and continuous improvement through technology adoption and cross-functional partnerships while developing leaders and high-performing teams.

Requirements

Requires 10 or more years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field, with a record of delivering sustainable results and leading complex operations. Candidates should bring strategic and analytical capability, experience with modernization and transformation, financial acumen, and strong leadership, collaboration, and change-management skills.

Skills

Claims Operations Leadership
Operational Excellence
Strategic Planning
Performance Management
Workforce Planning
Business Analytics
Process Improvement
Business Transformation
Automation
Digital Transformation
Financial Management
Risk Management
Regulatory Compliance
Change Management
Talent Development
Cross-Functional Collaboration

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Claims Operations
Operational Excellence
Performance Management
Workforce Planning
Business Analytics
Process Excellence
Continuous Improvement
Business Transformation
Operational Modernization
Automation
Digital Workforce
Straight-Through Processing
Data-Driven Insights
Governance
Resource Allocation
Budget Management
Risk Management
Regulatory Compliance
Operational Controls
Talent Development
Succession Planning
Customer Experience
Employee Experience
Insurance
Claims Management

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