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Added 15 mins ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
…employers and support students on placements. As a professional member of the Co-op and Career Services team, the Co-op Coordinator supports delivery of services, initiatives, and events as…
Added 15 mins ago
WO
Registered Practical Nurse - Hemodialysis
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
Demonstrated ability to work collaboratively as a member of an inter-professional team
Added 15 mins ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Full-time
Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as…
Added 15 mins ago
WO
Registered Practical Nurse - Hemodialysis
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
Demonstrated ability to work collaboratively as a member of an inter-professional team
Added 15 mins ago
WO
Registered Practical Nurse - Hemodialysis
William Osler Health System
Brampton, ON
- Part-time
Demonstrated ability to work collaboratively as a member of an inter-professional team
Added 15 mins ago
SP
Front Desk Representative (Part-Time)
Shiplake Properties
Toronto, ON
- Part-time
As a key member of our team, you will be responsible for:
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General Runner
Marriott
Fredericton, NB
- Full-time
…best work, begin your purpose, belong to an amazing global team, and become the best version of…
Added 15 mins ago
M
Guest Environment Expert
Marriott
Fredericton, NB
- Full-time
…best work, begin your purpose, belong to an amazing global team, and become the best version of…
Added 29 mins ago
TS
Development Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
…opportunities generally, while specifically managing the consultant team in the preparation, submission, and revision of required reports, agreements,…
Added 29 mins ago
WF
Specialty Team Member (Beer, Wine, Cheese & Chocolate) - Part Time
Whole Foods Market
Vancouver, BC
- Part-time
Provides support as a member of the Specialty team to include receiving and preparing product, maintaining the Specialty floor and displays, and selling product in support of the regional…
Added 29 mins ago
Part Time Tailor
Moores Clothing
Kamloops, BC
…alteration abilities, and a commitment to excellence. As a key member of a high-performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus…
Added 29 mins ago
S
Branch Manager - Level II
SASCU
Salmon Arm, BC
- Full-time
As the Branch Manager, you will provide leadership and direction to the branch team, turning hope into action by ensuring every member experience is positive, efficient, and meaningful.…
Added 29 mins ago
UT
Water Control Structures Technologist
Upper Thames River Conservation Authority
London, ON
- Full-time
As a member of our team, you will support our mission by contributing your skills, knowledge, and experience to meaningful work. We believe diverse perspectives make us stronger and are…
Added 29 mins ago
PH
Client Care Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
Attends and participates in initial client care evaluations and admission meetings as a member of an interdisciplinary team by providing input on a variety of care issues, practice…
Added 29 mins ago
PH
Nurse Clinician, Child/Adolescent Mental Health
Provincial Health Services Authority
Vancouver, BC
- Full-time
Initiates and coordinates assessments and referrals in conjunction with other team member within the pre/post component of designated program, responds to patient, family and health care…
Added 29 mins ago
MC
Seasonal Sales Associate
Moores Clothing
Toronto, ON
- Full-time
…inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their…
Added 29 mins ago
MC
Seasonal Sales Associate
Moores Clothing
Toronto, ON · Etobicoke, ON
- Full-time
…inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their…
Added 29 mins ago
PH
Nurse Educator Clinical Prevention Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
Demonstrated ability to work both independently and collaboratively as a member of a multidisciplinary team.
Added 29 mins ago
NC
Registered Practical Nurse / Personnel infirmier auxiliaire autorise
National Commission on Correctional Health Care
Milton, ON
- Internship
As a Registered Practical Nurse, you will work collaboratively as a member of the inter-professional health care team to provide nursing care, within the RPN scope of practice as defined by…
Added 29 mins ago
PH
Respiratory Therapy Educator, NICU PICU P2BE
Provincial Health Services Authority
Vancouver, BC
- Full-time
…resource for respiratory therapists and the interdisciplinary team and learners. Assists and supports respiratory therapists to deliver quality care for an identified patient population by…
Added 29 mins ago
M
Customer Assistant - Replenishment
Morrisons
Markham, ON
- Full-time
We're looking for friendly, reliable people to join our team, working across the store to serve our customers. You'll work in a fast-paced, structured environment with clear routines and…
Added 29 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…conjunction with an interdisciplinary and Unit based treatment team or supervisor. The Direct Care Nurse interprets and applies methods, techniques and procedures to address the needs of…
Added 29 mins ago
WF
Prepared Foods Dishwasher - Full Time
Whole Foods Market
Toronto, ON
- Full-time
…courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures.…
Added 29 mins ago
TS
Regional Manager
TalentSphere Staffing Solutions
Winnipeg, MB
- Full-time
…construction projects. The successful candidate will serve as a key member of the leadership team, helping to identify new opportunities, strengthen client partnerships, and support the…
Added 30 mins ago
E
Registered Practical Nurse (RPN) - Part Time - Haliburton
Extendicare
ON · LTC - Haliburton (Park St.)
- Part-time
Work as a member of the interprofessional team as described by Extendicare’s Professional Practice Model, applying a person‑centered approach to care.

Canada Life

AVP, Claims (Operational Excellence)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

Permanent Full Time

Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic initiatives to deliver strong customer, employee, and business outcomes.

This role serves as a critical bridge between strategy and execution, collaborating closely with the other AVP’s across Claims leadership and partnering across the enterprise to modernize claims operations, leverage technology and data-driven insights, and enable continuous improvement. A key mandate of the role is to build the capabilities, processes, and innovations needed for the future while ensuring operations can effectively meet the demands of today. Success requires a leader who can balance day-to-day operational accountability with long-term transformation priorities, influence across diverse stakeholder groups, and cultivate a high-performing, customer-focused culture that is prepared for the future of claims management.

What You Will Do

Lead the execution of Claims Operations strategy by translating business priorities into actionable plans, partnering closely with the AVP’s across Claims, to align operational priorities, advance strategic initiatives, and drive performance, efficiency, and exceptional customer outcomes.
Provide leadership and oversight for claims performance management, workforce planning, business analytics, process excellence, and strategic initiatives.
Drive operational excellence through effective governance, performance management, and continuous improvement practices that enhance service, quality, productivity, and financial outcomes.
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and improve employee and customer experiences.
With enablement support, develop and leverage data, analytics, and business insights to support Claims Operations and inform decision-making, identify emerging trends, and drive measurable business results.
Champion innovation and technology adoption, including automation and digital workforce capabilities, to increase straight-through processing, operational effectiveness, and scalability.
Lead cross-functional initiatives and foster strong partnerships across Operations, Technology, Finance, Human Resources, and other enterprise functions to deliver strategic outcomes.
Ensure effective resource allocation, workforce planning, and budget management to optimize capacity and support evolving business priorities.
Establish and maintain strong risk management, compliance, and operational controls to ensure adherence to regulatory and organizational requirements.
Build, develop, and inspire high-performing teams by creating an inclusive culture of accountability, collaboration, continuous learning, and leadership excellence.
Coach and develop leaders, strengthen succession pipelines, and create opportunities for talent growth across the Claims organization.
Serve as a trusted advisor to senior leadership, providing strategic recommendations and insights that support the long-term evolution of Claims Operations.

What You Will Bring

10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Strong business and operational acumen, with demonstrated success leading complex operations and delivering sustainable business results.
Proven experience developing and executing strategic initiatives while balancing operational priorities and transformation objectives.
Exceptional leadership capabilities, including the ability to develop talent, build high-performing teams, and foster an inclusive and engaging work environment.
Demonstrated ability to influence, collaborate, and build trusted relationships across all levels of the organization to achieve shared outcomes.
Strong analytical, problem-solving, and decision-making skills, with the ability to leverage data and insights to drive performance improvements and strategic direction.
Experience leading process improvement, operational modernization, automation, or digital transformation initiatives within a large and complex organization.
Strong financial acumen, including experience managing budgets, workforce investments, business cases, and operational performance.
Resilience and adaptability, with the ability to navigate ambiguity, lead through change, and inspire confidence during periods of transformation.
A collaborative leadership style that balances challenge and support, creates alignment, and drives accountability for results.
A commitment to leading self, leading others, leading the business, and leading together by demonstrating accountability, developing people, fostering collaboration, and delivering meaningful business outcomes.
As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $XX,XXX - $XX,XXX annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead Claims Operations strategy and performance, overseeing workforce planning, analytics, process excellence, budgets, risk controls, and strategic initiatives. Drive modernization and continuous improvement through technology adoption and cross-functional partnerships while developing leaders and high-performing teams.

Requirements

Requires 10 or more years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field, with a record of delivering sustainable results and leading complex operations. Candidates should bring strategic and analytical capability, experience with modernization and transformation, financial acumen, and strong leadership, collaboration, and change-management skills.

Skills

Claims Operations Leadership
Operational Excellence
Strategic Planning
Performance Management
Workforce Planning
Business Analytics
Process Improvement
Business Transformation
Automation
Digital Transformation
Financial Management
Risk Management
Regulatory Compliance
Change Management
Talent Development
Cross-Functional Collaboration

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Claims Operations
Operational Excellence
Performance Management
Workforce Planning
Business Analytics
Process Excellence
Continuous Improvement
Business Transformation
Operational Modernization
Automation
Digital Workforce
Straight-Through Processing
Data-Driven Insights
Governance
Resource Allocation
Budget Management
Risk Management
Regulatory Compliance
Operational Controls
Talent Development
Succession Planning
Customer Experience
Employee Experience
Insurance
Claims Management

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