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Added 2 mins ago
BC
Sales Support Specialist
Beem Credit Union
Burnaby, BC · Kelowna, BC · North Vancouver, BC
- Full-time
Our total rewards approach reflects Beem's values - celebrating success, investing in your growth, and supporting you at work and in life.
Added 2 mins ago
AS
Member Service Representative (Casual)
Alterna Savings
Stouffville, ON · Uxbridge, ON
- Full-time
…posted. Your recruiter will provide additional details about our total rewards package during the hiring…
Added 17 mins ago
CP
Senior Employer Onboarding Specialist (DB Pension Implementation)
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements,…
Added 17 mins ago
CP
Pension Analyst, Employer Services (Two Vacancies)
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements,…
Added 17 mins ago
R
Client Advisor
RBC
Carman, MB
- Part-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Added 17 mins ago
Aircraft Maintenance Engineer - YVR
WestJet Group
Vancouver, BC
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
Added 17 mins ago
T
Branch Manager III
TD
Regina, SK
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 17 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 17 mins ago
T
Personal Banker Trainee
TD
Calgary, AB
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 17 mins ago
T
Operations Officer II
TD
Mississauga, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 17 mins ago
M
Sr. AI/ML Engineer, RAIB
McKesson
Mississauga, ON
- Full-time
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills,…
Added 32 mins ago
VICE PRESIDENT, ANALYTICS & HEALTH OUTCOMES
Green Shield Canada
Toronto, ON
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Added 32 mins ago
Facility General Laborer
Sherwin-Williams
Winnipeg, MB
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Added 32 mins ago
Senior Accountant-SAP (ECH-ON)
CAA Club Group
Mississauga, ON
Incredible rewards, travel incentives, and product and service discounts,
Added 47 mins ago
RA
Project Logistics Operations Manager
Reimer Associates Inc.
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
An excellent total rewards package, including 4 weeks vacation, accompanies this outstanding career opportunity.
Added 47 mins ago
G
Vice President, Analytics & Health Outcomes
GreenShield
Toronto, ON
- Full-time
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Added 1 hour ago
KF
Branch Ambassador - Lansdowne
Kawartha Financial Services
Peterborough, ON
- Part-time
…be placed higher within the compensation range. Our Talent Partner will share additional details about our compensation and total rewards during the recruitment…
Added 1 hour ago
A
Chemist, QC QS5 (Contract Role)
Apotex
Toronto, ON · North York, ON
- $48,851 to $81,419 CAD / year
The Apotex Total Rewards package goes beyond base salary. Apotex offers bonus programs based on your position in the organization, you can excel based on our pay-for-performance philosophy.…
Added 1 hour ago
ML
Hospitality Director
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
…salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive…
Added 1 hour ago
E
Total Rewards Manager
Epiroc
Mississauga, ON
- Full-time
The Total Rewards Manager - USA/CAN is responsible for managing compensation governance, operations, compliance, and continuous improvement for the United States and Canada. This role…
Added 1 hour ago
D
Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
Partner closely with sales, marketing, and operations teams to align messaging, ensure smooth lead handoff, and optimize funnel conversion.
Added 1 hour ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
…public service, professional development and a comprehensive total rewards package, including health, dental and vision coverage, the OMERS defined-benefit pension plan, employee and family…
Added 1 hour ago
PH
Health & Safety Coordinator - Permanent - 4337
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A comprehensive total rewards package that supports your physical, mental and financial well-being
Added 1 hour ago
T
Customer Experience Associate - Kelowna Open House Meet & Greet Event - November 10th, 2026
TD
Kelowna, BC
- Part-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…

Canada Life

AVP, Claims (Operational Excellence)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

Permanent Full Time

Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic initiatives to deliver strong customer, employee, and business outcomes.

This role serves as a critical bridge between strategy and execution, collaborating closely with the other AVP’s across Claims leadership and partnering across the enterprise to modernize claims operations, leverage technology and data-driven insights, and enable continuous improvement. A key mandate of the role is to build the capabilities, processes, and innovations needed for the future while ensuring operations can effectively meet the demands of today. Success requires a leader who can balance day-to-day operational accountability with long-term transformation priorities, influence across diverse stakeholder groups, and cultivate a high-performing, customer-focused culture that is prepared for the future of claims management.

What You Will Do

Lead the execution of Claims Operations strategy by translating business priorities into actionable plans, partnering closely with the AVP’s across Claims, to align operational priorities, advance strategic initiatives, and drive performance, efficiency, and exceptional customer outcomes.
Provide leadership and oversight for claims performance management, workforce planning, business analytics, process excellence, and strategic initiatives.
Drive operational excellence through effective governance, performance management, and continuous improvement practices that enhance service, quality, productivity, and financial outcomes.
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and improve employee and customer experiences.
With enablement support, develop and leverage data, analytics, and business insights to support Claims Operations and inform decision-making, identify emerging trends, and drive measurable business results.
Champion innovation and technology adoption, including automation and digital workforce capabilities, to increase straight-through processing, operational effectiveness, and scalability.
Lead cross-functional initiatives and foster strong partnerships across Operations, Technology, Finance, Human Resources, and other enterprise functions to deliver strategic outcomes.
Ensure effective resource allocation, workforce planning, and budget management to optimize capacity and support evolving business priorities.
Establish and maintain strong risk management, compliance, and operational controls to ensure adherence to regulatory and organizational requirements.
Build, develop, and inspire high-performing teams by creating an inclusive culture of accountability, collaboration, continuous learning, and leadership excellence.
Coach and develop leaders, strengthen succession pipelines, and create opportunities for talent growth across the Claims organization.
Serve as a trusted advisor to senior leadership, providing strategic recommendations and insights that support the long-term evolution of Claims Operations.

What You Will Bring

10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Strong business and operational acumen, with demonstrated success leading complex operations and delivering sustainable business results.
Proven experience developing and executing strategic initiatives while balancing operational priorities and transformation objectives.
Exceptional leadership capabilities, including the ability to develop talent, build high-performing teams, and foster an inclusive and engaging work environment.
Demonstrated ability to influence, collaborate, and build trusted relationships across all levels of the organization to achieve shared outcomes.
Strong analytical, problem-solving, and decision-making skills, with the ability to leverage data and insights to drive performance improvements and strategic direction.
Experience leading process improvement, operational modernization, automation, or digital transformation initiatives within a large and complex organization.
Strong financial acumen, including experience managing budgets, workforce investments, business cases, and operational performance.
Resilience and adaptability, with the ability to navigate ambiguity, lead through change, and inspire confidence during periods of transformation.
A collaborative leadership style that balances challenge and support, creates alignment, and drives accountability for results.
A commitment to leading self, leading others, leading the business, and leading together by demonstrating accountability, developing people, fostering collaboration, and delivering meaningful business outcomes.
As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $XX,XXX - $XX,XXX annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead Claims Operations strategy and performance, overseeing workforce planning, analytics, process excellence, budgets, risk controls, and strategic initiatives. Drive modernization and continuous improvement through technology adoption and cross-functional partnerships while developing leaders and high-performing teams.

Requirements

Requires 10 or more years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field, with a record of delivering sustainable results and leading complex operations. Candidates should bring strategic and analytical capability, experience with modernization and transformation, financial acumen, and strong leadership, collaboration, and change-management skills.

Skills

Claims Operations Leadership
Operational Excellence
Strategic Planning
Performance Management
Workforce Planning
Business Analytics
Process Improvement
Business Transformation
Automation
Digital Transformation
Financial Management
Risk Management
Regulatory Compliance
Change Management
Talent Development
Cross-Functional Collaboration

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Claims Operations
Operational Excellence
Performance Management
Workforce Planning
Business Analytics
Process Excellence
Continuous Improvement
Business Transformation
Operational Modernization
Automation
Digital Workforce
Straight-Through Processing
Data-Driven Insights
Governance
Resource Allocation
Budget Management
Risk Management
Regulatory Compliance
Operational Controls
Talent Development
Succession Planning
Customer Experience
Employee Experience
Insurance
Claims Management

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