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Added 13 mins ago
EI
Brand Protection Advisor I
Ecolab Inc.
Saskatoon, SK
- Full-time
…drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety,…
Added 58 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Lillooet, BC
- Full-time
…services. The centre will provide safe spaces for First Nations people and their families seeking high-quality primary care services. It is expected that the centre will initially operate…
Added 58 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
…primary health care for unattached First Nations and Indigenous people and their families. The Centre serves the needs of the First Nation and Indigenous communities in the Williams Lake…
Added 1 hour ago
FC
ENGINEERING LEAD POST BOOKING OPTIMIZATION - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
…Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the…
Added 1 hour ago
FC
SENIOR BUSINESS ANALYST – POST BOOKING OPTIMIZATION - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
…Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the…
Added 1 hour ago
IT Infrastructure Manager
Affinity Credit Union
Estevan, SK · Regina, SK · Saskatoon, SK
…infrastructure operations, drive strategic improvements, support business continuity and disaster recovery, partner with stakeholders on key initiatives, and provide strong people…
Added 1 hour ago
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Manager Financial Planning Capital
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…needs. The Manager supports strategy through operational and business plans and the execution and monitoring of same. The Manager demonstrates strong leadership to ensure that there is an…
Added 1 hour ago
RAS Senior Associate
Reckitt
Mississauga, ON
Partner with local and global cross functional teams to support project objectives, timely delivery and compliant business outcomes.
Added 1 hour ago
HI
Commercial Lines Account Associate, Professional Liability
HUB International
Markham, ON
- Full-time
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who…
Added 2 hours ago
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DIRECTOR, ENTREPRENEURSHIP & SILICON VALLEY
Neuronics
Landmark, MB
- Full-time
For decades, CHM has documented the people, companies, and ideas that shaped the digital age through hundreds of oral histories, extensive corporate archives, landmark artifacts, and live…
Added 2 hours ago
DC
Marketing & Communications Director
Decor Cabinets Ltd
Morden, MB
- Full-time
…function, helping strengthen how we communicate, connect with our people and partners, and bring our business priorities to…
Added 2 hours ago
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Chief Operating Officer
Trioworld
Ajax, ON
- Full-time
Sustainability is at the heart of everything we do. It is the driving force for our business and our people. We push boundaries of what is possible through product innovation, and we take…
Added 2 hours ago
PG
Operations Manager, Technical Services & High Voltage
Plan Group Inc.
Vaughan, ON
- Full-time
…process improvement, the Operations Manager will support the Business Unit leaders in the Service and High Voltage group to facilitate accelerated…
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Human Resources processes and programs. The ideal candidate is people-focused, highly organized, solution-oriented, and passionate about creating a positive employee…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
MC
Sr Manager of Sales - Growth Channels
Mattel Canada
Mississauga, ON
- Full-time
On a day-to-day basis, the Sr. Manager will own joint business planning, forecasting, promotional execution, and omnichannel strategies for various accounts. This is a high-impact role with…
Added 3 hours ago
Portfolio Manager
Rogers Communications
Montreal, QC
Partner with PMO, Finance, and Delivery organizations to ensure effective capital management and achievement of business objectives.
Added 3 hours ago
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Accountant | contract until August 4, 2028
lululemon
Vancouver, BC
- Full-time
…create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores,…
Added 3 hours ago
L
Assistant Manager
LensCrafters
Ottawa, ON · Nepean, ON
- Full-time
At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher…
Added 3 hours ago
KD
Key Account Manager - Metro
Keurig Dr Pepper Canada
Mississauga, ON
- $86,200 to $115,000 CAD / year
- Full-time
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American…
Added 3 hours ago
L
Community Specialist | Park Royal
lululemon
BC · West Vancouver, BC
- Full-time
…create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores,…
Added 3 hours ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…passionate, active and dedicated leaders who are counted on as a key business partner in strategic and operational decisions. We provide a tremendous opportunity to learn about the various…
Added 3 hours ago
DIRECTOR, PRODUCT - INSURANCE
Green Shield Canada
Toronto, ON
meaningful, measurable impact for the people and communities we serve.
Added 3 hours ago
T
Customer Experience Associate (Cantonese and/or Mandarin Language Skills an Asset)
TD
Markham, ON
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…

Canada Life

AVP Process Excellence

Winnipeg, MB, Canada

The base salary for this position is between $151,100 - $201,100 annually. · Full-time

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Job details

Pay: The base salary for this position is between $151,100 - $201,100 annually.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

The Assistant Vice President, Business Delivery is a key leadership role within the Shared Services organization of Canadian Operations & Business Enablement. The role leads the Business Process Management team and a cross-functional centre of excellence responsible for business process management, process ownership, knowledge management, and the consistent, high-quality execution of core business processes and operational change. Together, the role and team provide critical capabilities that support Canadian operations across the Canada Life organization, bringing together business analysis, process and procedure development, and knowledge management to simplify how work is performed and improve efficiency, first-time quality, customer and employee experience, and continuous improvement.

As the key leader overseeing business process and knowledge management within Shared Services, the Assistant Vice President establishes the enterprise approach, governance, and standards for managing processes and operational knowledge across their lifecycles. This leadership position is central to enabling consistent, effective support for Canadian operations across the Canada Life organization. The role partners with business leaders and designated process owners to clarify accountability, align priorities, redesign & standardize processes, and translate business, regulatory, and technology change into sustainable operating practices, accessible knowledge, and measurable business outcomes.

Key Accountabilities

Set the business delivery and process management strategy. Establish and advance an integrated centre of excellence spanning the Business Process Management team, business analysis, procedure development, and knowledge management, aligned to enterprise priorities and operating needs.
Lead the Business Process Management team. Set direction and priorities for the team and govern the methodology, standards, tools, and lifecycle for process discovery, documentation, ownership, measurement, control, continuous improvement, and retirement.
Establish process ownership and accountability. Partner with senior business leaders to identify accountable process owners, clarify decision rights, and ensure end-to-end processes have clear ownership, controls, performance measures, and improvement roadmaps.
Simplify and improve how work is performed. Build an enterprise process inventory, identify duplication, fragmentation, unnecessary effort, and risk, and prioritize opportunities for standardization, redesign, automation, and scalable delivery.
Lead operational change. Guide the business delivery of process redesign, technology-enabled change, strategic product initiatives, regulatory priorities, and continuous improvement, ensuring process and business readiness are embedded from design through adoption.
Build trusted partnerships. Advise and constructively challenge senior leaders on process, operating model, and transformation decisions, balancing customer, employee, operational, financial, technology, and risk considerations.
Deliver measurable and sustainable outcomes. Ensure solutions meet service, quality, timing, cost, control, and sustainability expectations; establish process performance measures and benefits tracking; and strengthen the continuity of expertise required to support Operations.

Leadership and People Management

Build and sustain a high-performance culture grounded in accountability, collaboration, constructive challenge, disciplined execution, and customer value.
Attract, develop, retain, and motivate professionals with expertise in business process management, business analysis, procedure development, knowledge management, and change delivery; maintain succession and capability plans as business and technology needs evolve.
Provide clear goals, roles, decision rights, and performance expectations for leaders, employees, process owners, and vendors.
Lead through influence across a complex, matrixed organization, bringing business and technology partners together around shared process outcomes and one integrated view of priorities, dependencies, and benefits.
Manage a leadership structure with approximately 5–19 direct reports and an extended organization of approximately 80 indirect reports.

Key Relationships

Senior Operations leaders: Provide strategic advice on process ownership, priorities, performance, customer impacts, financial considerations, risk, and operational requirements.
Business process owners and subject-matter experts: Establish clear accountability for end-to-end processes, support governance and decision-making, and drive standardization, control, and continuous improvement.
Operations support leaders: Align on process performance, analytics, reporting, critical issues, ongoing operations, and business and system enhancements.
Technology delivery leaders: Partner on process redesign, automation, technology delivery, risk, controls, implementation readiness, and investment priorities.
Knowledge management and change partners: Establish effective practices for creating, maintaining, governing, and sharing operational knowledge, and coordinate procedures, adoption support, and feedback for process and technology changes.
External vendors and partners: Set expectations, manage performance, and ensure external services, methods, and investments support defined process and business outcomes.

Qualifications And Experience

University degree or an equivalent combination of education and relevant experience.
More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Demonstrated success leading enterprise business process management, process ownership, operational excellence, large-scale transformation, and cross-functional delivery.
Strong knowledge of process and knowledge management disciplines, including process architecture and inventory, governance, modelling, documentation, measurement, controls, continuous improvement, knowledge lifecycle management, and benefits realization.
Proven ability to establish accountability and decision rights across organizational boundaries and influence senior leaders while maintaining trusted relationships.
Strong financial discipline and experience with workforce planning, strategic vendor management, prioritization, and investment decisions.
Lean Six Sigma, business process management, project management, or business analysis certification is an asset.
Demonstrated experience building or leading a business process management centre of excellence and engaging accountable process owners is strongly preferred.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London or Winnipeg

Leadership Capabilities

Enterprise perspective and the ability to translate strategy into clear process ownership, governance, priorities, and execution plans.
Visible, inclusive people leadership with a strong record of developing talent and building succession.
Customer focus and a commitment to simplifying work and improving customer and employee experiences.
Sound judgement in balancing service, risk, cost, quality, control, and speed.
Clear, credible communication and the ability to create alignment and influence without relying on direct authority.
Resilience, adaptability, self-awareness, and openness to constructive challenge.
A continuous-improvement mindset, supported by data, disciplined process management, and focus on high-impact outcomes.

The base salary for this position is between $151,100 - $201,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the Business Process Management team and an integrated centre of excellence covering process management, business analysis, procedure development, and knowledge management. Establish enterprise process strategy and governance, clarify process ownership, lead operational change and continuous improvement, and deliver measurable improvements in service, quality, cost, risk, and customer and employee experience.

Requirements

Requires a university degree or equivalent education and experience, plus more than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment. Candidates should have a record of leading enterprise process management and transformation, strong process and knowledge management expertise, and the ability to influence senior leaders; relevant Lean Six Sigma, BPM, project management, or business analysis certification is an asset.

Skills

Business Process Management
Process Ownership
Operational Excellence
Knowledge Management
Business Analysis
Process Architecture
Process Governance
Process Modelling
Continuous Improvement
Change Management
Transformation Leadership
Stakeholder Management
People Leadership
Financial Management
Vendor Management
Benefits Realization

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Process Ownership
Process Architecture
Process Inventory
Process Governance
Process Modelling
Process Documentation
Process Measurement
Process Controls
Knowledge Management
Business Analysis
Procedure Development
Operational Excellence
Continuous Improvement
Lean Six Sigma
Change Management
Business Transformation
Automation
Benefits Realization
Workforce Planning
Vendor Management
Financial Services
Regulatory Compliance
Customer Experience
Employee Experience

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