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Added 7 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
…engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen…
Added 7 mins ago
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Security Concierge (4on/4 off, 6AM-4:30PM schedule)
Boardwalk
AB · Edmonton, AB
- Full-time
We are looking for a Security Concierge to join our Team! By using the latest technologies, we offer all our Resident Members the comfort and peace of mind that comes with knowing they are…
Added 7 mins ago
Pharmacy Assistant, L1
CareRx
Thunder Bay, ON
…pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed…
Added 8 mins ago
Technical Architect
Mariner
Halifax, NS
We are seeking a highly skilled Technical Architect to join our team. The successful candidate will play a key role in designing and implementing enterprise system architectures that align…
Added 8 mins ago
Facilities Supervisor
Indwell
Norfolk, ON
…uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES for All. Being a part of our amazing team, you will be fulfilled…
Added 8 mins ago
Driver Class 3
Sexton Family of Companies
Victoria, BC
Reporting to the Operational Leader, the Delivery Driver is responsible for safe and damage-free deliveries to the proper physical placement, based on delivery documentation, utilizing…
Added 8 mins ago
Material Handler
Sexton Family of Companies
Victoria, BC
Reporting to the Operational Leader, a Material Handlers primary responsibility is to assist Company delivery drivers in making safe and damage free deliveries. Deliveries may require the…
Added 8 mins ago
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Supervisor, Registry Services
AMA - Alberta Motor Association
Calgary, AB
- Full-time
When it comes to leading a team, you’re definitely the whole package - a team player, a supportive coach and always the enthusiastic cheerleader. You’re a natural leader who knows how to…
Added 22 mins ago
DG
Millwright - Journeyman
DCM Group Inc.
Fort McMurray, AB
- Contract
…partnerships with clients. Our mission is to be an industry leader by creating a family of talented individuals in a culture of innovation, safety, quality, efficiency, and fun. We are…
Added 22 mins ago
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Business Development Representative
Fortive
Toronto, ON
- Full-time
With more than 1,300 clients and 1.6 million users, Intelex Technologies ULC. is a global leader in environmental, health, safety and quality (EHSQ) management software. Since 1992 its…
Added 37 mins ago
AA
Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus Aircraft
Montreal, QC
- Full-time
…A220 Program. In this context we are looking for the right leader to embark on this…
Added 37 mins ago
BH
Manager, Safety Training & Learning Design
BC Hydro
Surrey, BC
- $131,100 to $165,800 CAD / year
- Full-time
A minimum of 10 years' recent people leader experience of training teams/functions within a large organization.
Added 37 mins ago
Management and Sales Trainee
Sherwin-Williams
Niagara Falls, ON
…allowing you to understand the significant part you’ll play in the team’s success. You will grow the company’s market share by selling to large, commercial users such as painting…
Added 37 mins ago
WM
Plant Associate
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work.
Added 37 mins ago
SC
Bilingual Area Finance and Administration Manager
Securitas Canada
Ottawa, ON
- Full-time
An opportunity to contribute to a global leader in security services
Added 37 mins ago
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QA Specialist
Entrust
Ottawa, ON · Canada - Ottawa
- Full-time
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon?…
Added 37 mins ago
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Test Administrator
Pearson
Edmonton, AB
- Part-time
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson…
Added 53 mins ago
OH
Law Clerk
Ontario Health
Toronto, ON
- Full-time
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a…
Added 53 mins ago
NA
Heavy Equipment Operator (Dozer D9 - D11) (Kearl)
North American Construction Group Inc.
Fort McMurray, AB
- Up to $56.5 CAD / hour
- Temporary
NACG are seeking DOZER OPERATORS to join our remote mining site team in the Fort McMurray area. This is your opportunity to join one of the safest and largest contracts in the region. For…
Added 53 mins ago
CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Barrhaven, Ottawa, ON
- $17.95 to $19.5 CAD / hour
- Full-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 53 mins ago
CC
Retail Shift Leader
Canna Cabana
Midnapore, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at Midnapore, Calgary, Alberta and become an important part of a company where the sky is the…
Added 53 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our…
Added 53 mins ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The personnel in this role will work as part of a cyber security operations team responsible for carrying out 24x7 security monitoring operations. Operations are carried out on a rotating…
Added 53 mins ago
EI
Brand Protection Advisor
Ecolab Inc.
Moncton, NB · Halifax, NS
- Full-time
Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in food safety and total quality assurance. Our specialists are valued food safety & QA…
Added 53 mins ago
AC
Senior Presales Solutions Architect, AWS
Adastra Corporation
Markham, ON
- Full-time
Adastra Canada is looking for a senior technologist to be the firm's AWS champion inside the Presales team. This is a customer-facing role for someone who has spent years building on AWS,…

Canada Life

AVP Process Excellence

Winnipeg, MB, Canada

The base salary for this position is between $151,100 - $201,100 annually. · Full-time

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Job details

Pay: The base salary for this position is between $151,100 - $201,100 annually.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

The Assistant Vice President, Business Delivery is a key leadership role within the Shared Services organization of Canadian Operations & Business Enablement. The role leads the Business Process Management team and a cross-functional centre of excellence responsible for business process management, process ownership, knowledge management, and the consistent, high-quality execution of core business processes and operational change. Together, the role and team provide critical capabilities that support Canadian operations across the Canada Life organization, bringing together business analysis, process and procedure development, and knowledge management to simplify how work is performed and improve efficiency, first-time quality, customer and employee experience, and continuous improvement.

As the key leader overseeing business process and knowledge management within Shared Services, the Assistant Vice President establishes the enterprise approach, governance, and standards for managing processes and operational knowledge across their lifecycles. This leadership position is central to enabling consistent, effective support for Canadian operations across the Canada Life organization. The role partners with business leaders and designated process owners to clarify accountability, align priorities, redesign & standardize processes, and translate business, regulatory, and technology change into sustainable operating practices, accessible knowledge, and measurable business outcomes.

Key Accountabilities

Set the business delivery and process management strategy. Establish and advance an integrated centre of excellence spanning the Business Process Management team, business analysis, procedure development, and knowledge management, aligned to enterprise priorities and operating needs.
Lead the Business Process Management team. Set direction and priorities for the team and govern the methodology, standards, tools, and lifecycle for process discovery, documentation, ownership, measurement, control, continuous improvement, and retirement.
Establish process ownership and accountability. Partner with senior business leaders to identify accountable process owners, clarify decision rights, and ensure end-to-end processes have clear ownership, controls, performance measures, and improvement roadmaps.
Simplify and improve how work is performed. Build an enterprise process inventory, identify duplication, fragmentation, unnecessary effort, and risk, and prioritize opportunities for standardization, redesign, automation, and scalable delivery.
Lead operational change. Guide the business delivery of process redesign, technology-enabled change, strategic product initiatives, regulatory priorities, and continuous improvement, ensuring process and business readiness are embedded from design through adoption.
Build trusted partnerships. Advise and constructively challenge senior leaders on process, operating model, and transformation decisions, balancing customer, employee, operational, financial, technology, and risk considerations.
Deliver measurable and sustainable outcomes. Ensure solutions meet service, quality, timing, cost, control, and sustainability expectations; establish process performance measures and benefits tracking; and strengthen the continuity of expertise required to support Operations.

Leadership and People Management

Build and sustain a high-performance culture grounded in accountability, collaboration, constructive challenge, disciplined execution, and customer value.
Attract, develop, retain, and motivate professionals with expertise in business process management, business analysis, procedure development, knowledge management, and change delivery; maintain succession and capability plans as business and technology needs evolve.
Provide clear goals, roles, decision rights, and performance expectations for leaders, employees, process owners, and vendors.
Lead through influence across a complex, matrixed organization, bringing business and technology partners together around shared process outcomes and one integrated view of priorities, dependencies, and benefits.
Manage a leadership structure with approximately 5–19 direct reports and an extended organization of approximately 80 indirect reports.

Key Relationships

Senior Operations leaders: Provide strategic advice on process ownership, priorities, performance, customer impacts, financial considerations, risk, and operational requirements.
Business process owners and subject-matter experts: Establish clear accountability for end-to-end processes, support governance and decision-making, and drive standardization, control, and continuous improvement.
Operations support leaders: Align on process performance, analytics, reporting, critical issues, ongoing operations, and business and system enhancements.
Technology delivery leaders: Partner on process redesign, automation, technology delivery, risk, controls, implementation readiness, and investment priorities.
Knowledge management and change partners: Establish effective practices for creating, maintaining, governing, and sharing operational knowledge, and coordinate procedures, adoption support, and feedback for process and technology changes.
External vendors and partners: Set expectations, manage performance, and ensure external services, methods, and investments support defined process and business outcomes.

Qualifications And Experience

University degree or an equivalent combination of education and relevant experience.
More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Demonstrated success leading enterprise business process management, process ownership, operational excellence, large-scale transformation, and cross-functional delivery.
Strong knowledge of process and knowledge management disciplines, including process architecture and inventory, governance, modelling, documentation, measurement, controls, continuous improvement, knowledge lifecycle management, and benefits realization.
Proven ability to establish accountability and decision rights across organizational boundaries and influence senior leaders while maintaining trusted relationships.
Strong financial discipline and experience with workforce planning, strategic vendor management, prioritization, and investment decisions.
Lean Six Sigma, business process management, project management, or business analysis certification is an asset.
Demonstrated experience building or leading a business process management centre of excellence and engaging accountable process owners is strongly preferred.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London or Winnipeg

Leadership Capabilities

Enterprise perspective and the ability to translate strategy into clear process ownership, governance, priorities, and execution plans.
Visible, inclusive people leadership with a strong record of developing talent and building succession.
Customer focus and a commitment to simplifying work and improving customer and employee experiences.
Sound judgement in balancing service, risk, cost, quality, control, and speed.
Clear, credible communication and the ability to create alignment and influence without relying on direct authority.
Resilience, adaptability, self-awareness, and openness to constructive challenge.
A continuous-improvement mindset, supported by data, disciplined process management, and focus on high-impact outcomes.

The base salary for this position is between $151,100 - $201,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the Business Process Management team and an integrated centre of excellence covering process management, business analysis, procedure development, and knowledge management. Establish enterprise process strategy and governance, clarify process ownership, lead operational change and continuous improvement, and deliver measurable improvements in service, quality, cost, risk, and customer and employee experience.

Requirements

Requires a university degree or equivalent education and experience, plus more than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment. Candidates should have a record of leading enterprise process management and transformation, strong process and knowledge management expertise, and the ability to influence senior leaders; relevant Lean Six Sigma, BPM, project management, or business analysis certification is an asset.

Skills

Business Process Management
Process Ownership
Operational Excellence
Knowledge Management
Business Analysis
Process Architecture
Process Governance
Process Modelling
Continuous Improvement
Change Management
Transformation Leadership
Stakeholder Management
People Leadership
Financial Management
Vendor Management
Benefits Realization

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Process Ownership
Process Architecture
Process Inventory
Process Governance
Process Modelling
Process Documentation
Process Measurement
Process Controls
Knowledge Management
Business Analysis
Procedure Development
Operational Excellence
Continuous Improvement
Lean Six Sigma
Change Management
Business Transformation
Automation
Benefits Realization
Workforce Planning
Vendor Management
Financial Services
Regulatory Compliance
Customer Experience
Employee Experience

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