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Added 48 mins ago
VS
Deafblind Intervenor (School & Student Support A)
Vancouver School Board
Vancouver, BC
- Full-time
EDUCATION ASSISTANT – DEAFBLIND INTERVENOR (SCHOOL & STUDENT SUPPORT A, SSA, EA)
Added 1 hour ago
LC
Grocery Assistant Department Manager Full Time Afternoon Greenlight Requisition
Loblaw Companies Limited
Dryden, ON
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 hour ago
UO
BKC Administrative Assistant, Faculty of Science
University of Calgary
Calgary, AB
- Full-time
The Department of Earth, Energy and Environment in the Faculty of Science invites applications for a BKC Administrative Assistant. This Full-time Fixed Term position is for approximately 12…
Added 1 hour ago
NH
Social Care Assistant
NHS Highland
Mallaig, AB
- Full-time
The opportunity has risen for a Band 2 Social Care Assistant to join the team at the Mackintosh Centre in Mallaig.
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CF
Mess Administrative Assistant
Canadian Forces Morale and Welfare Services
Wainwright, AB
- Full-time
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TS
Assistant Cook
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Saskatoon, SK
- Part-time
Report maintenance problems and equipment needs to Maintenance staff via work order Clean areas used. Help with all cleaning including dishes if needed. Dry mop and wash floors in kitchen
Added 1 hour ago
TW
Counselling Associate
Trinity Western University
Langley (District), BC · Langley, BC
- $52 to $55 CAD / hour
- Part-time
…knowledge and resources, and contributing to a positive, supportive work environment. The successful candidate recognizes the value of different perspectives and works effectively with…
Added 1 hour ago
MT
administrative assistant
Marble Trend Ltd.
Toronto, ON · North York, ON
- Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 1 hour ago
H
Occupational & Physical Therapist Assistant
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Occupational/Physical Therapist Assistant diploma (OTA/PTA)
Added 2 hours ago
RO
Group Sales Assistant
Royal Ontario Museum
Toronto, ON
- Part-time
As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and…
Added 2 hours ago
RP
Pharmacy Assistant - Full-time
Rexall Pharmacy Group Ltd.
Southampton, ON
- $17.95 to $21.88 CAD / hour
- Full-time
A total rewards package meant to enhance your work-life flexibility
Added 2 hours ago
TU
Project Coordinator, AMPLIFY
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 2 hours ago
MU
Research Assistant 1
McGill University
Montreal, QC
- Full-time
We are seeking a candidate for a Research Assistant 1 position for the Neurodevelopment Learning Community, a professional development program for clinicians that includes an Extension for…
Added 2 hours ago
UO
Tenure-Track Assistant Professor in Human Neuroscience: Department of Psychology
University of Alberta
Edmonton, AB
- Full-time
The successful candidate will be a tenure-track Assistant Professor in human neuroscience developing an interdisciplinary, original and impactful research program that complements and…
Added 2 hours ago
LC
Apparel Assistant Department Manager
Loblaw Companies Limited
Ottawa, ON
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 2 hours ago
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Assistant Store Manager
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Joliette, QC
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Added 2 hours ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Canwood, SK
- Full-time
We work together to improve our health and well-being. Every day. For everyone.
Added 2 hours ago
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Respite/Disability Worker - Community Specialist II (In-Home)
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AB · Edmonton, AB
- $23.44 to $24.62 CAD / hour
- Full-time
…Diploma. Programs include Disability Studies, Human Services, Social Work, Kinesiology, Physical Therapy, Psychology, Sociology, or Education or Education…
Added 2 hours ago
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Registered Nurse - AgeCare Trilogy
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…difficulties in processing physician orders to the Director of Care/Assistant Director of…
Added 2 hours ago
MM
Senior Administrative Assistant
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The Senior Administrative Assistant provides travel and expense support for several colleagues in a fast-paced sales environment, utilizing independent judgment and proactive…
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Assistant Cook
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Added 2 hours ago
LS
S26026 Educational Assistant
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Lethbridge, AB
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The Lethbridge School Division has an opening for an Educational Assistant to support students commencing immediately.
Added 2 hours ago
LS
S26026 Educational Assistant
Lethbridge School Division
Lethbridge, AB
- Internship
The Lethbridge School Division has an opening for an Educational Assistant to support students commencing immediately.
Added 2 hours ago
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Team Assistant #107-26
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- Full-time
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an…
Added 2 hours ago
Unit Assistant - Outpatient
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Position Summary: As a member of the health care team, the Unit Assistant performs duties related to patient/ client care in accordance with established polices. The Unit Assistant must be…

Canada Life

AVP Process Excellence

London, ON, Canada

The base salary for this position is between $151,100 - $201,100 annually. · Full-time

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Job details

Pay: The base salary for this position is between $151,100 - $201,100 annually.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

The Assistant Vice President, Business Delivery is a key leadership role within the Shared Services organization of Canadian Operations & Business Enablement. The role leads the Business Process Management team and a cross-functional centre of excellence responsible for business process management, process ownership, knowledge management, and the consistent, high-quality execution of core business processes and operational change. Together, the role and team provide critical capabilities that support Canadian operations across the Canada Life organization, bringing together business analysis, process and procedure development, and knowledge management to simplify how work is performed and improve efficiency, first-time quality, customer and employee experience, and continuous improvement.

As the key leader overseeing business process and knowledge management within Shared Services, the Assistant Vice President establishes the enterprise approach, governance, and standards for managing processes and operational knowledge across their lifecycles. This leadership position is central to enabling consistent, effective support for Canadian operations across the Canada Life organization. The role partners with business leaders and designated process owners to clarify accountability, align priorities, redesign & standardize processes, and translate business, regulatory, and technology change into sustainable operating practices, accessible knowledge, and measurable business outcomes.

Key Accountabilities

Set the business delivery and process management strategy. Establish and advance an integrated centre of excellence spanning the Business Process Management team, business analysis, procedure development, and knowledge management, aligned to enterprise priorities and operating needs.
Lead the Business Process Management team. Set direction and priorities for the team and govern the methodology, standards, tools, and lifecycle for process discovery, documentation, ownership, measurement, control, continuous improvement, and retirement.
Establish process ownership and accountability. Partner with senior business leaders to identify accountable process owners, clarify decision rights, and ensure end-to-end processes have clear ownership, controls, performance measures, and improvement roadmaps.
Simplify and improve how work is performed. Build an enterprise process inventory, identify duplication, fragmentation, unnecessary effort, and risk, and prioritize opportunities for standardization, redesign, automation, and scalable delivery.
Lead operational change. Guide the business delivery of process redesign, technology-enabled change, strategic product initiatives, regulatory priorities, and continuous improvement, ensuring process and business readiness are embedded from design through adoption.
Build trusted partnerships. Advise and constructively challenge senior leaders on process, operating model, and transformation decisions, balancing customer, employee, operational, financial, technology, and risk considerations.
Deliver measurable and sustainable outcomes. Ensure solutions meet service, quality, timing, cost, control, and sustainability expectations; establish process performance measures and benefits tracking; and strengthen the continuity of expertise required to support Operations.

Leadership and People Management

Build and sustain a high-performance culture grounded in accountability, collaboration, constructive challenge, disciplined execution, and customer value.
Attract, develop, retain, and motivate professionals with expertise in business process management, business analysis, procedure development, knowledge management, and change delivery; maintain succession and capability plans as business and technology needs evolve.
Provide clear goals, roles, decision rights, and performance expectations for leaders, employees, process owners, and vendors.
Lead through influence across a complex, matrixed organization, bringing business and technology partners together around shared process outcomes and one integrated view of priorities, dependencies, and benefits.
Manage a leadership structure with approximately 5–19 direct reports and an extended organization of approximately 80 indirect reports.

Key Relationships

Senior Operations leaders: Provide strategic advice on process ownership, priorities, performance, customer impacts, financial considerations, risk, and operational requirements.
Business process owners and subject-matter experts: Establish clear accountability for end-to-end processes, support governance and decision-making, and drive standardization, control, and continuous improvement.
Operations support leaders: Align on process performance, analytics, reporting, critical issues, ongoing operations, and business and system enhancements.
Technology delivery leaders: Partner on process redesign, automation, technology delivery, risk, controls, implementation readiness, and investment priorities.
Knowledge management and change partners: Establish effective practices for creating, maintaining, governing, and sharing operational knowledge, and coordinate procedures, adoption support, and feedback for process and technology changes.
External vendors and partners: Set expectations, manage performance, and ensure external services, methods, and investments support defined process and business outcomes.

Qualifications And Experience

University degree or an equivalent combination of education and relevant experience.
More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Demonstrated success leading enterprise business process management, process ownership, operational excellence, large-scale transformation, and cross-functional delivery.
Strong knowledge of process and knowledge management disciplines, including process architecture and inventory, governance, modelling, documentation, measurement, controls, continuous improvement, knowledge lifecycle management, and benefits realization.
Proven ability to establish accountability and decision rights across organizational boundaries and influence senior leaders while maintaining trusted relationships.
Strong financial discipline and experience with workforce planning, strategic vendor management, prioritization, and investment decisions.
Lean Six Sigma, business process management, project management, or business analysis certification is an asset.
Demonstrated experience building or leading a business process management centre of excellence and engaging accountable process owners is strongly preferred.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London or Winnipeg

Leadership Capabilities

Enterprise perspective and the ability to translate strategy into clear process ownership, governance, priorities, and execution plans.
Visible, inclusive people leadership with a strong record of developing talent and building succession.
Customer focus and a commitment to simplifying work and improving customer and employee experiences.
Sound judgement in balancing service, risk, cost, quality, control, and speed.
Clear, credible communication and the ability to create alignment and influence without relying on direct authority.
Resilience, adaptability, self-awareness, and openness to constructive challenge.
A continuous-improvement mindset, supported by data, disciplined process management, and focus on high-impact outcomes.

The base salary for this position is between $151,100 - $201,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the Business Process Management team and an integrated centre of excellence covering business analysis, procedure development, and knowledge management. Establish enterprise process governance and ownership, guide operational change and continuous improvement, and deliver measurable improvements in service, quality, efficiency, risk, and customer and employee experience.

Requirements

Requires a university degree or equivalent education and experience, more than 10 years of progressive leadership experience, and at least five years in financial services, operations, or a similarly regulated environment. Candidates should have a record of leading enterprise process management and transformation, strong process and knowledge management expertise, and the ability to influence senior leaders; relevant professional certifications are an asset.

Skills

Business Process Management
Process Ownership
Knowledge Management
Business Analysis
Process Architecture
Process Governance
Process Modeling
Process Documentation
Continuous Improvement
Operational Excellence
Change Management
Transformation Delivery
People Leadership
Stakeholder Management
Financial Planning
Vendor Management

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Process Ownership
Knowledge Management
Business Analysis
Procedure Development
Process Architecture
Process Inventory
Process Governance
Process Modeling
Process Documentation
Process Measurement
Process Controls
Continuous Improvement
Operational Excellence
Lean Six Sigma
Project Management
Change Management
Benefits Realization
Business Transformation
Workforce Planning
Vendor Management
Financial Services
Insurance
Regulatory Compliance
Automation
Technology Delivery
Operating Model
Performance Measurement
Succession Planning

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