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Added 11 mins ago
Pharmacy Assistant II - PT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fredericton, NB
Preferred: Pharmacy Assistant Diploma from a recognized post-secondary institute
Added 12 mins ago
OD
Educational Assistant (100%) - Hillcrest HS (8:00am to 3:30pm) - TERM
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
…completed Non-Violent Crisis Intervention, TCI, and/or Behaviour Management Systems (BMS) training. Please ensure that you include copies of your diploma(s) and/or certificates that are…
Added 12 mins ago
OD
Educational Assistant (100%) - A.Y Jackson SS(8:30am to 4:10pm) - TERM
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Part-time
…completed Non-Violent Crisis Intervention, TCI, and/or Behaviour Management Systems (BMS) training. Please ensure that you include copies of your diploma(s) and/or certificates that are…
Added 12 mins ago
SC
Educational Assistant - ASD County Class - Temporary
Simcoe County District School Board
Collingwood, ON
- Temporary
…Developmental Service Worker, Early Childhood Education, Educational Assistant – Special Needs Support, Human Services Administration, Registered Nurse, Sign Language Communicator, Sign…
Added 26 mins ago
ES
Administrative Assistant
Eskasoni School Board
Eskasoni, NS
- Full-time
The Administrative Assistant plays a vital part in ensuring the smooth day-to-day operations of the school office, fostering a positive and professional environment for students, parents,…
Added 26 mins ago
Assistant Manager, Performance Improvement
Scotiabank
Ottawa, ON
The Assistant Manager, Performance Improvement is responsible for supporting quality assurance activities, managing team service level agreements (SLAs), and ensuring the effective…
Added 41 mins ago
CO
Senior Director, Strategic Accounts & Business Development
Crofter's Organic
Parry Sound, ON
- Full-time
Use retailer POS, portal and syndicated data to identify growth opportunities and lead fact-based business reviews.
Added 41 mins ago
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Reimbursement & Logistics Manager
Pharmacy.ca
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Direct Reports: Reimbursement Program Coordinators and Administrative Assistant
Added 41 mins ago
QM
Contrôleur adjoint - Pointe-Claire - 95 k$ à 120 k$ / Assistant Controller - Pointe-Claire s
Quantum Management Services Ltd.
Pointe-Claire, QC
- $95,000 to $120,000 CAD / year
- Full-time
We are seeking a detail-oriented Assistant Controller to join a growing team. Reporting to the Controller, this role will support general accounting, month-end closing, financial reporting,…
Added 41 mins ago
SC
Finance and Operations Assistant
Securitas Canada
Toronto, ON
- Full-time
Reporting to the Area Finance & Administration Manager, the Accounts Receivable & Operations Assistant is responsible for processing receivables and assisting with operational functions and…
Added 41 mins ago
Executive Assistant
Pomerleau
Montreal, QC
As an Executive Assistant at Pomerleau, you will play a pivotal role in supporting large scale building projects ranging from $1.5 million to over $1 billion. You will support end to end…
Added 41 mins ago
A
Administrative Assistant
Associa
Surrey, BC
- $36,000 to $38,000 CAD / year
- Full-time
Associa BC is looking for a full-time, permanent Administrative Assistant to supports and assists general office activities and projects with administrative tasks. Provides customer service…
Added 41 mins ago
UO
Project Coordinator, AMPLIFY
University of British Columbia
Vancouver, BC · PHSA | BC Women's Hospital (BCWH)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Support secure data management practices in accordance with ethics requirements and institutional policies.
Added 56 mins ago
RB
Accounting Assistant (Fixed-Term, approx. 15-17 months)
RDH Building Science
Burnaby, BC
- Full-time
We are looking for a detail-oriented Accounting Assistant to join our finance team on a full-time, fixed-term contract. Reporting to the Controller, you will support day-to-day accounting…
Added 56 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Whitby, ON
- Full-time
Data entry for new prescriptions, and managing refill request processing
Added 56 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Tsawwassen, BC
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 56 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Brossard, QC
- Full-time
Diplôme d’un cours reconnu d’assistant technique en pharmacie, de préférence.
Added 56 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Milton, ON
- Full-time
Data entry for new prescriptions, and managing refill request processing
Added 56 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Edmonton, AB
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 56 mins ago
W
Pharmacy Assistant
Walmart
Markham, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 1 hour ago
FH
Physiotherapist - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $45.15 to $56.17 CAD / hour
- Part-time
…guidelines and educates patients and caregivers regarding self-management, health promotion and injury/disability…
Added 1 hour ago
FH
Physiotherapist - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $45.15 to $56.17 CAD / hour
- Part-time
…guidelines and educates patients and caregivers regarding self-management, health promotion and injury/disability…
Added 1 hour ago
Pharmacy Assistant, L1
CareRx
Thunder Bay, ON
CareRx is looking for a Pharmacy Assistant, L1 to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy Assistant will assist with the…
Added 1 hour ago
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Assistant Manager, Guest Experience | Contract till June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 1 hour ago
CO
Administrative Assistant 4 - Street Crime Unit (up to two year term)
City of Saint John
Saint John, NB
- Full-time
Collects, analyzes, and evaluates data for reporting purposes

Canada Life

AVP Process Excellence

Toronto, ON, Canada

The base salary for this position is between $151,100 - $201,100 annually. · Full-time

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Job details

Pay: The base salary for this position is between $151,100 - $201,100 annually.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

The Assistant Vice President, Business Delivery is a key leadership role within the Shared Services organization of Canadian Operations & Business Enablement. The role leads the Business Process Management team and a cross-functional centre of excellence responsible for business process management, process ownership, knowledge management, and the consistent, high-quality execution of core business processes and operational change. Together, the role and team provide critical capabilities that support Canadian operations across the Canada Life organization, bringing together business analysis, process and procedure development, and knowledge management to simplify how work is performed and improve efficiency, first-time quality, customer and employee experience, and continuous improvement.

As the key leader overseeing business process and knowledge management within Shared Services, the Assistant Vice President establishes the enterprise approach, governance, and standards for managing processes and operational knowledge across their lifecycles. This leadership position is central to enabling consistent, effective support for Canadian operations across the Canada Life organization. The role partners with business leaders and designated process owners to clarify accountability, align priorities, redesign & standardize processes, and translate business, regulatory, and technology change into sustainable operating practices, accessible knowledge, and measurable business outcomes.

Key Accountabilities

Set the business delivery and process management strategy. Establish and advance an integrated centre of excellence spanning the Business Process Management team, business analysis, procedure development, and knowledge management, aligned to enterprise priorities and operating needs.
Lead the Business Process Management team. Set direction and priorities for the team and govern the methodology, standards, tools, and lifecycle for process discovery, documentation, ownership, measurement, control, continuous improvement, and retirement.
Establish process ownership and accountability. Partner with senior business leaders to identify accountable process owners, clarify decision rights, and ensure end-to-end processes have clear ownership, controls, performance measures, and improvement roadmaps.
Simplify and improve how work is performed. Build an enterprise process inventory, identify duplication, fragmentation, unnecessary effort, and risk, and prioritize opportunities for standardization, redesign, automation, and scalable delivery.
Lead operational change. Guide the business delivery of process redesign, technology-enabled change, strategic product initiatives, regulatory priorities, and continuous improvement, ensuring process and business readiness are embedded from design through adoption.
Build trusted partnerships. Advise and constructively challenge senior leaders on process, operating model, and transformation decisions, balancing customer, employee, operational, financial, technology, and risk considerations.
Deliver measurable and sustainable outcomes. Ensure solutions meet service, quality, timing, cost, control, and sustainability expectations; establish process performance measures and benefits tracking; and strengthen the continuity of expertise required to support Operations.

Leadership and People Management

Build and sustain a high-performance culture grounded in accountability, collaboration, constructive challenge, disciplined execution, and customer value.
Attract, develop, retain, and motivate professionals with expertise in business process management, business analysis, procedure development, knowledge management, and change delivery; maintain succession and capability plans as business and technology needs evolve.
Provide clear goals, roles, decision rights, and performance expectations for leaders, employees, process owners, and vendors.
Lead through influence across a complex, matrixed organization, bringing business and technology partners together around shared process outcomes and one integrated view of priorities, dependencies, and benefits.
Manage a leadership structure with approximately 5–19 direct reports and an extended organization of approximately 80 indirect reports.

Key Relationships

Senior Operations leaders: Provide strategic advice on process ownership, priorities, performance, customer impacts, financial considerations, risk, and operational requirements.
Business process owners and subject-matter experts: Establish clear accountability for end-to-end processes, support governance and decision-making, and drive standardization, control, and continuous improvement.
Operations support leaders: Align on process performance, analytics, reporting, critical issues, ongoing operations, and business and system enhancements.
Technology delivery leaders: Partner on process redesign, automation, technology delivery, risk, controls, implementation readiness, and investment priorities.
Knowledge management and change partners: Establish effective practices for creating, maintaining, governing, and sharing operational knowledge, and coordinate procedures, adoption support, and feedback for process and technology changes.
External vendors and partners: Set expectations, manage performance, and ensure external services, methods, and investments support defined process and business outcomes.

Qualifications And Experience

University degree or an equivalent combination of education and relevant experience.
More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Demonstrated success leading enterprise business process management, process ownership, operational excellence, large-scale transformation, and cross-functional delivery.
Strong knowledge of process and knowledge management disciplines, including process architecture and inventory, governance, modelling, documentation, measurement, controls, continuous improvement, knowledge lifecycle management, and benefits realization.
Proven ability to establish accountability and decision rights across organizational boundaries and influence senior leaders while maintaining trusted relationships.
Strong financial discipline and experience with workforce planning, strategic vendor management, prioritization, and investment decisions.
Lean Six Sigma, business process management, project management, or business analysis certification is an asset.
Demonstrated experience building or leading a business process management centre of excellence and engaging accountable process owners is strongly preferred.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London or Winnipeg

Leadership Capabilities

Enterprise perspective and the ability to translate strategy into clear process ownership, governance, priorities, and execution plans.
Visible, inclusive people leadership with a strong record of developing talent and building succession.
Customer focus and a commitment to simplifying work and improving customer and employee experiences.
Sound judgement in balancing service, risk, cost, quality, control, and speed.
Clear, credible communication and the ability to create alignment and influence without relying on direct authority.
Resilience, adaptability, self-awareness, and openness to constructive challenge.
A continuous-improvement mindset, supported by data, disciplined process management, and focus on high-impact outcomes.

The base salary for this position is between $151,100 - $201,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the Business Process Management team and an integrated centre of excellence covering business analysis, procedure development, and knowledge management. Establish enterprise process governance and ownership, guide operational change and continuous improvement, and deliver measurable improvements in service, quality, efficiency, risk, and customer and employee experience.

Requirements

Requires a university degree or equivalent education and experience, more than 10 years of progressive leadership experience, and at least five years in financial services, operations, or a similarly regulated environment. Candidates should have a record of leading enterprise process management and transformation, strong process and knowledge management expertise, and the ability to influence senior leaders; relevant professional certifications are an asset.

Skills

Business Process Management
Process Ownership
Knowledge Management
Business Analysis
Process Architecture
Process Governance
Process Modeling
Continuous Improvement
Operational Excellence
Change Management
Transformation Delivery
Stakeholder Management
People Leadership
Financial Planning
Vendor Management
Benefits Realization

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Process Ownership
Knowledge Management
Business Analysis
Procedure Development
Process Architecture
Process Inventory
Process Governance
Process Modeling
Process Documentation
Process Measurement
Process Controls
Continuous Improvement
Operational Excellence
Lean Six Sigma
Project Management
Change Management
Business Transformation
Benefits Realization
Workforce Planning
Vendor Management
Financial Services
Insurance
Regulatory Compliance
Automation
Technology Delivery
Operating Model
Risk Management
Performance Measurement
Succession Planning

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