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Program Manager, Business Operations
Scarborough Charter Inter-Institutional Forum
Ottawa, ON
- From $106,655.63 CAD / year
- Full-time
- On-site
<h3>Job Description</h3><div>Job Description<div><p>The Program Manager, Business Operations, oversees the business and financial affairs of the Scarborough Charter Secretariat, including…
Added 8 mins ago
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retail sales manager
Petro-Canada
Whitby, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 8 mins ago
CC
PROJECT COORDINATOR
Conwest Contracting
Vancouver, BC
- Full-time
Works directly with CWC Executive Management team, Operations Manager, Equipment Manager, Estimators and Project Management teams, Site Superintendents, Foremen and Accounting and Finance…
Added 8 mins ago
RG
MAINTENANCE TECHNICIAN
Rank Group
Halifax, NS
- Full-time
…Maintenance Technician will utilize well-developed building operations skills in areas such as:…
Added 8 mins ago
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Senior Manager, Content Development and Production (French Services) (On Site)
Radio-Canada
Saguenay, QC
- Full-time
Radio-Canada’s multimedia station in Saguenay is seeking a Senior Manager, Content Development and Production. Reporting to and working collaboratively with regional leadership, you will…
Added 8 mins ago
EG
Route Supervisor
Emterra Group
Barrie, ON
- Full-time
We are currently searching for a dynamic, energetic Route Supervisor to join our team and support the Barrie. Reporting to the Operations Manager you will be a hands-on supervisor assisting…
Added 8 mins ago
EG
Regional Health & Safety, Risk Manager – Western Canada
Emterra Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Reporting directly to the Director, Health & Safety/Risk, the Regional Health & Safety, Risk Manager – British Columbia, Saskatchewan and Manitoba provides regional leadership for health,…
Added 8 mins ago
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Production Supervisor
Aversan Inc.
Montreal, QC
- Full-time
Ensures the proper and judicious application of the company’s collective agreements in conjunction with Human Resources and the Production Manager.
Added 10 mins ago
MI
Specialist, Environmental, Health & Safety
MasterBrand, Inc.
Winnipeg, MB
- Full-time
…identify workplace hazards, coordinate practical improvements, and support safe day-to-day…
Added 10 mins ago
M&
Associate Operations Manager
Marcus & Millichap
AB
- Full-time
The Associate Operations Manager (AOM) plays a key role in supporting the operational and administrative functions of the office. This position contributes to the overall success of the…
Added 10 mins ago
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Product Marketing Manager
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Enabling sales, marketing, support, customer success, revenue operations and other internal teams to tell a compelling story about our product benefits.
Added 10 mins ago
Manager, Corporate Financial Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON
Deliver insightful financial reporting, including variance analysis, trends, and recommendations to support decision-making.
Added 14 mins ago
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Site Controller
Red Shores Racetrack & Casino
Charlottetown, PE
- Full-time
…influence decisions that strengthen financial performance, optimize operations, and support organizational…
Added 24 mins ago
QW
Associate Portfolio Manager / Portfolio Manager (Saskatoon)
Q Wealth Partners
Calgary, AB
- Full-time
You've earned your clients' trust, and you know how to manage money. What you may not have is the support around you: planners bringing you integrated relationships, an operations team…
Added 25 mins ago
GI
Senior Financial Analyst (Corporate Accounting)
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
…month-end accounting activities while working closely with Operations Finance and other corporate functions to ensure accounting issues are identified and resolved on a timely basis. You…
Added 25 mins ago
GI
Project Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Green Infrastructure partners is currently hiring Project Coordinator. Reporting to the Project Manager, the Project Coordinator will be responsible for assisting organizing crews and…
Added 25 mins ago
GI
Talent Acquisition Specialist (Contract)
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting into the Talent Acquisition Manager, the Talent Acquisition Specialist will support the full-cycle recruitment process by partnering with hiring managers to attract, assess, and…
Added 25 mins ago
GI
Estimating Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Pre-Construction Manager, the Pre-Construction Coordinator will be responsible for supporting the Estimating and Operations teams in the successful preparation of…
Added 25 mins ago
GI
Treasury Manager
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
The Manager, Treasury will report to the Treasurer and will collaborate closely with the Corporate Finance, Shared Services, and Operational teams to maintain and streamline treasury…
Added 25 mins ago
GI
HSE Advisor
Green Infrastructure Partners
Markham, ON · Toronto, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Manager HSE, the Health Safety & Environment (HSE) Advisor will work alongside the national health and safety team and local operations. The HSE Advisor will emphasize…
Added 25 mins ago
GI
Project Manager
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
We are seeking an experienced Project Manager to join our Major Projects team in the Greater Toronto Area (GTA). In this role, you will lead high-impact, large-scale initiatives from…
Added 25 mins ago
IG
Senior Financial Analyst
Inland Group of Companies
Truro, NS · ITH Truro
- Full-time
The Senior Financial Analyst supports the Manager, Financial Planning & Analysis in the preparation of budgets, forecasts, internal reporting, and financial analysis across the Inland Group…
Added 25 mins ago
IG
Maintenance Technician FSM
Inland Group of Companies
Calgary, AB · ITC Calgary
- Full-time
Ensure that all required minor repairs are completed when necessary and all major repairs get reported to Facility Supervisor and Operations Manager;
Added 34 mins ago
CC
Supportive Living Coordinator Fixed Term Contract
CMHA Calgary
Calgary, AB
- Other
…provides compassionate, trauma-informed, and client-centered support to individuals experiencing mental illness, addiction, intellectual disabilities, concurrent disorders, trauma-related…
Added 34 mins ago
ML
Senior Operations Manager (Operations Manager I)
Matrix Logistics Services Limited
Calgary, AB
- Full-time
The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $110,000, with bonus potential.

Canada Life

Customer Processing Representative

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, ensuring transactions are accurate, timely, and compliant with policies and regulations. Maintain member and plan records in GPAS, monitor accounts requiring follow-up, and collaborate with administration colleagues to provide reliable client-focused service.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook is required, along with accuracy, organization, professional communication, and the ability to prioritize work in a high-volume environment. Pension or benefits administration system experience and knowledge of registered plans and related regulations are preferred assets; willingness to complete CEBS Fundamental Courses is also expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Attention to Detail
Adaptability
Teamwork
Pension Administration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Pension Administration
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
RRIF
TFSA
CEBS Fundamental Courses
Administrative Support
Customer Service

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