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Added 1 min ago
Site Quality Lead - Travel Canada (m/f/d)
Nordex Group
AB
Serves as a key member of the Wind Farm Site leadership team, and the on-site representative of the Quality Manager.
Added 1 min ago
Site Quality Lead - Travel Canada (m/f/d)
Nordex Group
AB
Serves as a key member of the Wind Farm Site leadership team, and the on-site representative of the Quality Manager.
Added 1 min ago
Technical Project Manager - Montreal (m/f/d)
Nordex Group
Montreal, QC
The role of Technical Project Manager directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. You will…
Added 1 min ago
C
Office Manager & Security Coordinator
Cohere
Ottawa, ON
- $115,000 to $140,000 CAD / year
- Full-time
Role Overview: The Office Manager & Security Officer will serve as the primary point of contact for both day-to-day office operations and security protocol implementation for Cohere's…
Added 1 min ago
PH
Psychologist, Road to Recovery Aftercare
Providence Healthcare
Vancouver, BC
- Other
Added 1 min ago
Carrier Manager
Lush Handmade Cosmetics
Toronto, ON
The Carrier Manager plays an essential role in growing talent in our business through collaboration and sharing best practices within the Logistics team. You know how to be curious about…
Added 6 mins ago
E
HVAC Services Dispatcher Scheduler
ETS
Mississauga, ON
- $50,000 to $65,000 CAD / year
- Full-time
- On-site
…Service Inc. Location: Mississauga, ON Reports To: Service Manager Employment Type: Full-Time, On-Site Hours: 6:00 AM?4:00 PM operating hours; 8 hours per day, with some flexibility…
Added 13 mins ago
DH
Full Time Project Manager
DKI Hi-Tech
Hanover, ON
- $50,000 to $60,000 CAD / year
- Full-time
- On-site
…contractor?they need someone they can trust to guide them through the process. *That?s where you come in.* DKI Hi-Tech is looking for an experienced *Project Manager* to join our growing…
Added 16 mins ago
G
Project Coordinator - Buildings
Graham
Toronto, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Buildings Division. Reporting to the Project Manager, this role is integral to coordinating, scheduling, quantity…
Added 16 mins ago
CG
Manager, Learning & Development
Compass Group Canada
Mississauga, ON
- Full-time
…be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be…
Added 16 mins ago
GI
Project Manager (Heavy Civil)
Green Infrastructure Partners
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
As a Project Manager, you’ll be responsible actively managing our heavy civil construction projects on site. Your day-to-day will involve:
Added 16 mins ago
PI
Sorter PM 147
Purolator Inc.
Fort McMurray, AB
- Internship
Attention to process, quality and/or operational standards
Added 16 mins ago
PM
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 16 mins ago
PM
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 16 mins ago
PM
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 16 mins ago
PM
Clerk III - Nutrition Services
Prairie Mountain Health
Brandon, MB
- Full-time
Under the supervision of the Area Manager or Manager, Nutrition Services, the Clerk III Nutrition Services is responsible for the provision of a variety of clerical and administrative…
Added 16 mins ago
PI
Sorter AM 147
Purolator Inc.
Fort McMurray, AB
- Internship
Attention to process, quality and/or operational standards
Added 16 mins ago
TS
Client support worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
The worker will build a rapport with shelter clients through relationship building. During this process the Client Support Worker will identify and provide supports for each client wherever…
Added 16 mins ago
IH
Risk Management Analyst
Interior Health Authority
Kelowna, BC
- Full-time
…strategies to mitigate, transfer, or avoid risk by; recommends process changes, leverages external partners or communicates with internal and external…
Added 16 mins ago
MM
Engineering Change Manager
Modine Manufacturing Company
Calgary, AB
- Full-time
Support process, tooling, equipment, training, trial build, and validation activities.
Added 16 mins ago
Truck Driver
UFA Co-operative Ltd.
Hanna, AB
Reporting to the Yard Manager, the Truck Driver is responsible for making timely, accurate and safe deliveries to UFA’s members and customers. This role has significant impact on customer’s…
Added 16 mins ago
GMR The Observatory Restaurant - Host/Hostess
Northland Properties
Vancouver, BC
This position reports to the Manager, The Observatory and does not require any direct supervisory duties.
Added 16 mins ago
Release Manager
Epic Games
Vancouver, BC
Epic Games is looking for a quality-focused Senior Release Manager to work closely with our producers, programmers, build programmers, and QA teams to oversee the build and release process…
Added 16 mins ago
V
Product Line Manager, Hardware & Robotics / Gestionnaire de produits mécaniques et robotiques
Vention
Montreal, QC
- Full-time
As a Product Line Manager at Vention, you act as product leader for our hardware and robotics product line. You will work closely with Program Managers and Solution Architects in order to…
Added 16 mins ago
Confidential Administrative Assistant
FortisBC
Prince George, BC
Act on behalf of the director and/or manager to screen and prioritize incoming materials; ensure all matters including those of a confidential and/or sensitive nature, are organized,…

Canada Life

Customer Processing Representative

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, ensuring transactions are accurate, timely, and compliant with policies and regulations. Maintain member and plan records in GPAS, monitor accounts requiring follow-up, and collaborate with administration colleagues to provide reliable client-focused service.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook is required, along with accuracy, organization, professional communication, and the ability to prioritize work in a high-volume environment. Pension or benefits administration system experience and knowledge of registered plans and related regulations are preferred assets; willingness to complete CEBS Fundamental Courses is also expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Attention to Detail
Adaptability
Teamwork
Pension Administration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Pension Administration
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
RRIF
TFSA
CEBS Fundamental Courses
Administrative Support
Customer Service

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