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Added 3 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
…assessment, planning, implementation and evaluation of comprehensive client care. The registered nurse is a competent clinical practitioner assisting individuals, groups and families with…
Added 3 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…assessment, planning, implementation and evaluation of comprehensive client care. The registered nurse is a competent clinical practitioner assisting individuals, groups and families with…
Added 13 mins ago
LH
2600000430 - Registered Practical Nurse
Lakeridge Health
Oshawa, ON
- Internship
As a member of an interprofessional team, you will provide client-centred psychiatric, addiction and general nursing care, ensuring the security and safety of the patients while maintaining…
Added 17 mins ago
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Specialist - SHA-Provincial-PHC & MHAS Projects
HealthCareersInSask.ca
Regina, SK
- Full-time
…The Specialist is responsible for implementing Primary Health Care projects that connect to the goals and objectives of the Saskatchewan Health Authority. The Specialist demonstrates strong…
Added 17 mins ago
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TD
Montreal, QC
- Full-time
Create a welcoming, approachable presence that makes colleagues feel supported and taken care of
Added 45 mins ago
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Coordinator, Professional Services (Consultant) Contracts & Security
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Halifax, NS
- Contract
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Added 47 mins ago
Settlement Counsellor - Immigration and Settlement Service
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Red Deer, AB
Assist clients with information about essential services such as health care, housing, employment, legal aid, and education.
Added 47 mins ago
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Associate Advisor
RBC
Laval, QC
- Full-time
…management services to a sophisticated clientele. You will deepen client relationships by offering sound advice and support to clients and to the Investment Advisor. Identifying and…
Added 1 hour ago
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Client Service Representative [Hourly]
CIBC
Edmonton, AB · S.Edmonton Banking Centre
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 1 hour ago
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Veterinary Assistant, Client Service Representative
Ethos Veterinary Health
Dartmouth, NS
- $20 to $24 USD / hour
- Full-time
Veterinary Assistant/Client Service Representative | $20–$24/hour
Added 1 hour ago
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Bilingual Policy Specialist
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC · Quebec, QC
- Full-time
…performance and being a part of a dynamic work culture, where taking care of one another is a must, we'd like to meet…
Added 1 hour ago
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Project Controller - Borden
The Redpath Group
Chapleau, ON
- Full-time
Benefits: Health Care, Dental and Vision, Life Insurance, Pension Plan, Employee Assistance Program
Added 1 hour ago
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Courier
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Canada
- Part-time
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Added 1 hour ago
Customer Service Representative
Circle of Care, Sinai Health
Toronto, ON
The Customer Services Representative is responsible for providing excellence in customer service to all customers who call Circle of Care. The job incumbent will respond to all telephone…
Added 1 hour ago
Client Services and Administrative Representative
Circle of Care, Sinai Health
Toronto, ON
The Client Services and Administrative Representative is responsible for supporting & providing excellent customer service to the client and continually improving operational success. The…
Added 1 hour ago
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Associate Advisor
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Sherbrooke, QC
- Full-time
…management services to a sophisticated clientele. You will deepen client relationships by offering sound advice and support to clients and to the Investment Advisor. Identifying and…
Added 2 hours ago
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Associate Advisor- EN
RBC Dominion Securities
Sherbrooke, QC
- Full-time
…management services to a sophisticated clientele. You will deepen client relationships by offering sound advice and support to clients and to the Investment Advisor. Identifying and…
Added 2 hours ago
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Client Experience Associate
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ON · Ontario, Canada
- Full-time
…Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite…
Added 2 hours ago
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Associate Advisor- EN
RBC Dominion Securities
Laval, QC
- Full-time
…management services to a sophisticated clientele. You will deepen client relationships by offering sound advice and support to clients and to the Investment Advisor. Identifying and…
Added 2 hours ago
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Inside Sales Representative
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Montreal, QC
- Full-time
Electro Sonic has an exciting career opportunity for an Inside Sales Representative – that will report to the Branch Manager. This position is located in our Montreal (Ville St. Laurent),…
Added 2 hours ago
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Nurse A - Registered Nurse General Duty Nurse
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Melfort, SK
- Part-time
Job Description: Provides direct client care activities including assessment, planning, implementation, and evaluation. The General Duty Nurse is responsible and accountable for the…
Added 2 hours ago
Health Care Social Worker B (BSW) - Social Services
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Added 2 hours ago
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Full Time Key Holder - BOSS Store, St. Foy
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Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 3 hours ago
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Bilingual Contact Center Representative
TD
Montreal, QC
- Full-time
…colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow…
Added 3 hours ago
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Activationist (2026-299-CC)
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Toronto, ON
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Canada Life

Customer Processing Representative

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, ensuring accuracy, timeliness, and compliance. Maintain member and plan records in GPAS, monitor accounts requiring follow-up, and collaborate with administration colleagues to provide reliable client-focused service.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook is required, along with accuracy, organization, professional communication, and the ability to prioritize work in a high-volume environment. Pension or benefits administration system experience and knowledge of registered plans and related regulations are preferred assets; willingness to complete CEBS Fundamental Courses is also expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Attention to Detail
Pension Administration
Registered Plan Administration
Team Collaboration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pension Administration
Benefits Administration
RRIF
TFSA
Regulatory Compliance
CEBS Fundamental Courses

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