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Added 14 mins ago
LE
18 Month Contract People & Culture - Human Resources Business Partner
Laurentis Energy Partners
Oakville, ON
- Contract
Laurentis is seeking dynamic talent to join our team in the role of Human Resources Business Partner, working closely the People & Culture (P&C) team. The ideal candidate would have 8-10…
Added 14 mins ago
A
Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Added 28 mins ago
NB
Senior Advisor Innovation and Performance
National Bank of Canada
Montreal, QC
- Full-time
…Distribution team at National Bank means acting as a strategic partner in the sector’s transformation and innovation…
Added 29 mins ago
V
Lead Optimizely Solutions Architect
Valtech
Canada
- Full-time
…leadership, AI innovation and people management. You'll help shape client roadmaps, support business development efforts, mentor engineers and architects, and ensure solutions are scalable,…
Added 29 mins ago
N
Commercial Lines Account Manager
Navacord
Sudbury, ON
- $60,000 to $80,000 CAD / year
- Full-time
…in the insurance industry. Our mission is to be the trusted partner for our clients, ensuring their needs are met with professionalism and…
Added 29 mins ago
AC
Consultant Fonctionnel Principal Oracle ARCS
Aston Carter
Montreal, QC
- $80 to $95 CAD / hour
- Contract
Added 29 mins ago
N
Commercial Lines Account Manager
Navacord
Sault Ste. Marie, ON
- $65,000 to $80,000 CAD / year
- Full-time
…in the insurance industry. Our mission is to be the trusted partner for our clients, ensuring their needs are met with professionalism and…
Added 29 mins ago
M
Human Resources Advisor
MyHR
Squamish, BC
- Full-time
Founded in New Zealand more than 10 years ago, MyHR is a trusted HR partner to businesses and not-for-profits. We launched in Canada two years ago and service businesses right across…
Added 29 mins ago
R
Home Equity Referral Specialist- EN
RBC
Montreal, QC
- Full-time
…achieve their financial goals. Your expertise in analyzing client credit profiles, building compelling business cases for external lenders, and structuring appropriate lending solutions…
Added 29 mins ago
A
Manager, Trade Operations
Altis
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Our client, a leading global investment management organization, is seeking a Manager, Trade Operations to lead a hands-on back-office settlement and treasury operations team supporting its…
Added 29 mins ago
HW
Commercial Real Estate Partner
Hunter West Legal Recruitment
Vancouver, BC
- Full-time
We are pleased to partner with our client, a leading national business law firm, as it expands the Vancouver presence of its commercial real estate practice. With highly regarded lawyers in…
Added 30 mins ago
Parts Manager (Heavy Duty)
Velocity Vehicle Group
Surrey, BC
Partner with HR for recruitment, training, and staff development
Added 30 mins ago
Client Services and Administrative Representative
Circle of Care, Sinai Health
Toronto, ON
Process all new client service referrals from multiple funders received via Health Partner Gateway, including OHAH contracts for personal support services, Assisted Living, community…
Added 30 mins ago
FV
Community Engagement Worker - F/T (Global) - 1882
Fraser Valley Aboriginal Children and Family Services Society
Chilliwack, BC
- Full-time
Gathers community and client feedback/insights and presents to Team Lead;
Added 30 mins ago
R
Home Equity Referral Specialist
RBC
Montreal, QC · Quebec, QC
- Full-time
…achieve their financial goals. Your expertise in analyzing client credit profiles, building compelling business cases for external lenders, and structuring appropriate lending solutions…
Added 30 mins ago
R
Client Advisor
RBC
Virden, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 45 mins ago
CH
Data Scientist
Calgary Homeless Foundation
Calgary, AB
- Full-time
Examine relationships among client characteristics, service interactions, system conditions and outcomes while appropriately accounting for the limitations of observational administrative…
Added 45 mins ago
UI
Junior Business Analyst
Util-Assist Inc.
Toronto, ON · Newmarket, ON
- Full-time
Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation - empowering them with…
Added 45 mins ago
UW
Specialist, Bilingual Partner Development and Outreach – Ottawa
Up With Women
Ottawa, ON
- Full-time
Reporting to the Manager, Outreach and Partnership Development, the Bilingual Partner Development and Outreach Specialist – Ottawa is responsible for achieving client recruitment and…
Added 45 mins ago
BS
Gestionnaire de Projets TI - Livraison de solutions & CI/CD / IT Project Manager - Solution Delivery & CI/CD
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Montreal, QC
- Full-time
…l'intersection où le luxe rencontre l'abordabilité, et où chaque client est…
Added 45 mins ago
GP
Professional Services Consultant - Implementation Specialist
Global Payments Inc.
Toronto, ON
- Full-time
Lead solution planning and design: You will partner with clients and internal stakeholders to scope requirements and design tailored hardware, software, and integration solutions that meet…
Added 45 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 45 mins ago
T
Manager, Personal Financial Services - Les Galeries Normandie (Full-time, 37.5h/week)
TD
Montreal, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 45 mins ago
T
Customer Experience Associate
TD
Richmond, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 45 mins ago
ST
Help Ahead Intake Worker, CPI
Strides Toronto
Toronto, ON
- $51,699 to $60,202 CAD / year
- Full-time
…treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child…

Canada Life

Customer Processing Representative

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, ensuring accuracy, timeliness, and compliance. Maintain member and plan records in GPAS, monitor accounts requiring follow-up, and collaborate with administration colleagues to provide reliable client-focused service.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook is required, along with accuracy, organization, professional communication, and the ability to prioritize work in a high-volume environment. Pension or benefits administration system experience and knowledge of registered plans and related regulations are preferred assets; willingness to complete CEBS Fundamental Courses is also expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Attention to Detail
Pension Administration
Registered Plan Administration
Team Collaboration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pension Administration
Benefits Administration
RRIF
TFSA
Regulatory Compliance
CEBS Fundamental Courses

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