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Added 15 mins ago
RB
Manager, Change Management
Royal Bank of Canada
Toronto, ON
- Full-time
The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of…
Added 15 mins ago
RB
Relationship Manager Commercial Markets
Royal Bank of Canada
Brantford, ON
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
Added 15 mins ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 15 mins ago
RB
Relationship Manager Agriculture
Royal Bank of Canada
Woodstock, ON
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Added 15 mins ago
Fixed-Term Marketing Manager, Home
Dyson
Toronto, ON · Canada - Toronto Office
Dyson Canada is seeking a strategic, commercially driven, and highly collaborative Marketing Manager, Home to join the Marketing team on an 18-month fixed-term contract.
Added 27 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our…
Added 27 mins ago
AC
Property Field Claims Manager
Allstate Canada
ON · Ontario, Canada
- Full-time
The Manager, Property Field Claims is accountable for leading a high-performing team of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role…
Added 27 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our…
Added 29 mins ago
R
Billingual Operations Representative
RBC
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 29 mins ago
R
Associate Advisor
RBC
Vancouver, BC
- Full-time
…an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth management advice. Candidates must…
Added 29 mins ago
T
Manager Governance and Control (ATHN464)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Governance and Control supporting Commercial Banking, you will lead and manage a team of risk professionals in various governance activities to ensure…
Added 29 mins ago
C
Manager, Client Advice - Marché central
CIBC
Montreal, QC
- Full-time
…client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their best, while supporting a “One Team” approach that connects…
Added 29 mins ago
C
Senior Manager, Capital Markets Controllership, Accounting
CIBC
Toronto, ON
- Full-time
…report to the Director, Capital Markets Accounting within the Finance Controllership group. You will embody the CIBC’s One Finance Vision and Guiding…
Added 45 mins ago
B
Change Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
…to understand complexity and impact of change to develop a program that meets required…
Added 45 mins ago
B
Wealth Investorline Associate, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed…
Added 45 mins ago
Corporate Security Manager
Aviva
Markham, ON
The Corporate Security Manager is responsible for providing physical security governance and subject matter expertise to the Canadian business divisions, applying standards, and ensuring…
Added 45 mins ago
E
Cost Accountant
EllisDon
Calgary, AB
- Full-time
Input information using Excel and Accounting Software Program
Added 45 mins ago
TP
Administrative Manager (Controller)
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Le candidat retenu aura une solide expertise en finance manufacturière, un jugement judicieux, une communication raffinée et des compétences interpersonnelles, ainsi qu'une mentalité de…
Added 45 mins ago
TP
Assistant II - Operation
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Responsable de la communication des accumulations d'inventaire de fin de mois sur les factures en cours au groupe Finance.
Added 59 mins ago
B
Wealth Investorline Associate, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON
- Full-time
…growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed…
Added 59 mins ago
CO
Budget Analyst
City of Barrie
Barrie, ON
- Full-time
Under the general guidance and direction of the Manager of Business Planning and Budgets the Budget Analyst position assists with the management, preparation and presentation of the City's…
Added 59 mins ago
MF
Technicien(ne) à la paie / Payroll technician
MTY Food Group
Montreal, QC
- Contract
Reporting directly to the Payroll Specialist Manager the ideal candidate will have a solid knowledge of Payroll. The candidate will be able to work autonomously and efficiently to ensure…
Added 59 mins ago
BI
Manager, Insurance Compliance
BMO Insurance
Toronto, ON
- Full-time
The Manager, Insurance Compliance will provide advice and support to Insurance lines of businesses to ensure that Regulatory Programs operate in compliance with legal and regulatory…
Added 1 hour ago
HI
Commercial Account Manager
HUB International
Chilliwack, BC
- Full-time
As a Commercial Account Manager, you will interact with commercial clients, maintain professional business relationships with new and existing clients and insurers and manage an entire book…
Added 1 hour ago
M
RQ11708 - Project Manager/Leader - Intermediate
Maarut
Toronto, ON
- Contract
Provides, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.

Canada Life

Customer Processing Representative

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, ensuring accuracy, timeliness, and compliance. Maintain member and plan records in GPAS, monitor accounts requiring follow-up, and collaborate with administration colleagues to provide reliable client-focused service.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook is required, along with accuracy, organization, professional communication, and the ability to prioritize work in a high-volume environment. Pension or benefits administration system experience and knowledge of registered plans and related regulations are preferred assets; willingness to complete CEBS Fundamental Courses is also expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Attention to Detail
Pension Administration
Registered Plan Administration
Team Collaboration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pension Administration
Benefits Administration
RRIF
TFSA
Regulatory Compliance
CEBS Fundamental Courses

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