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Added 2 mins ago
NB
Associate
National Bank of Canada
Quebec, QC
- Full-time
…assets of more than 400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration…
Added 2 mins ago
NB
Senior Administration Agent
National Bank of Canada
Calgary, AB
- Full-time
Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the manager administrative support. Our team stands out…
Added 2 mins ago
RH
Marketing Manager
Robert Half
Calgary, AB
- Full-time
Our client is a well-established organization operating in the global trade and logistics industry. As the business continues to grow, they are seeking a strategic and hands-on Marketing…
Added 4 mins ago
M
Manager, International Corporate Tax
MNP
ON · Mississauga, ON
- Full-time
Make an impact with our International Corporate Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory…
Added 4 mins ago
M
Senior Manager, Cross Border Individual Tax Planning
MNP
Toronto, ON
- Full-time
Make an impact with our Cross Border Individual Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory…
Added 4 mins ago
Senior Manager, Business Risk Management, Regulatory
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 4 mins ago
International Tax Advisory Services - Pillar Two - Manager or Senior Manager - Calgary
EY
AB · Calgary, AB
EY is looking for professionals with a transformative mindset to join our fast-growing Pillar Two Tax team as a Manager or Senior Manager. This role will give you the opportunity to work on…
Added 19 mins ago
LE
18 Month Contract People & Culture - Human Resources Business Partner
Laurentis Energy Partners
Oakville, ON
- Contract
Reporting to the Manager, HRBP, the HR Business Partner provides ongoing consultation and support to Business Leaders on how to drive business strategy and results through the optimization…
Added 19 mins ago
A
Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 19 mins ago
DQ
food services manager
Dairy Queen
Cache Creek, BC
- Full-time
Added 19 mins ago
UH
Physiotherapist
University Health Network
Oshawa, ON
- Full-time
At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or…
Added 19 mins ago
PI
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin in Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
Reporting to the Operations Manager, you will play a key role in planning, designing, modelling, and reviewing civil and water infrastructure systems, while collaborating with…
Added 19 mins ago
D
Housekeeping Leader - Chef d'équipe à l'entretien ménager - Campement minier (Fly-in/fly-out)
Dexterra
Val-d'Or, QC · Montréal, Québec
- Full-time
Assist the Camp Manager with required reporting documentation, including timesheets and incident reports.
Added 19 mins ago
PH
Referral Clerk, BC Cancer Victoria
Providence Healthcare
Victoria, BC
- Temporary
Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the…
Added 33 mins ago
J
Assistant manager, restaurant
JobsMedia.io
Courtenay, BC
- Full-time
Added 34 mins ago
OJ
restaurant assistant manager
O-Sho Japanese Restaurant
Lethbridge, AB
- Full-time
Added 34 mins ago
DE
Quality Control Lead
Denmax Energy Services Ltd.
Lloydminster, AB
- Full-time
…documentation meet applicable codes, project specifications, client requirements, and Denmax's Quality Management System. The Quality Control Lead is expected to be hands-on and field/shop…
Added 34 mins ago
N
Commercial Lines Account Manager
Navacord
Sudbury, ON
- $60,000 to $80,000 CAD / year
- Full-time
The Commercial Account Manager is responsible for prompt, accurate, and courteous commercial account management. This role is the primary liaison between the client and the insurance…
Added 34 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Calgary, AB
- Part-time
…demonstrate the values inherent to Patient Family Centered Care. Reporting to the Care Manager of the Palliative Home Care Program, the Palliative Licensed Practical Nurse (LPN) works as a…
Added 34 mins ago
TP
Assistant II - Operation
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
…comptabilité diverse, des tâches administratives et de la satisfaction client dans un environnement d'équipe de travail performant. Ce poste est également responsable de la mise en œuvre et…
Added 34 mins ago
WO
Sales Manager - Legacy Division (Halifax, NS)
Women of the Vine & Spirits
Halifax, NS
- Full-time
Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion
Added 34 mins ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
Reporting to the Operations Manager, you will play a key role in planning, designing, modelling, and reviewing civil and water infrastructure systems, while collaborating with…
Added 35 mins ago
Client Services and Administrative Representative
Circle of Care, Sinai Health
Toronto, ON
The Client Services and Administrative Representative is responsible for supporting & providing excellent customer service to the client and continually improving operational success. The…
Added 49 mins ago
SP
Manager, Human Resource Systems and Reporting
Saskatchewan Polytechnic
SK · Saskatchewan, Canada
- Full-time
The manager is accountable to the Director, Human Resource Advisory Services and leads a team of seven team members (6.4 FTE) with responsibilities across employee data, employment…
Added 49 mins ago
CC
Senior Slot Cage Supervisor - Job ID J0926-0159
Columbia College
Calgary, AB
- Full-time
Reporting to the Slot Operations Manager, the Senior Slot Cage Supervisor is responsible for overseeing the daily operations of the Slot Cage and Count Room, ensuring the secure, accurate,…

Canada Life

Customer Processing Representative

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, ensuring accuracy, timeliness, and compliance. Maintain member and plan records in GPAS, monitor accounts requiring follow-up, and collaborate with administration colleagues to provide reliable client-focused service.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook is required, along with accuracy, organization, professional communication, and the ability to prioritize work in a high-volume environment. Pension or benefits administration system experience and knowledge of registered plans and related regulations are preferred assets; willingness to complete CEBS Fundamental Courses is also expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Attention to Detail
Pension Administration
Registered Plan Administration
Team Collaboration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pension Administration
Benefits Administration
RRIF
TFSA
Regulatory Compliance
CEBS Fundamental Courses

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