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CUSTOMER SERVICE REPRESENTATIVE
BMO
Vancouver, BC · FBT
- Part-time
…Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through…
Added 15 mins ago
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Customer Service Representative
BMO
Tofield, AB
- Part-time
…Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through…
Added 15 mins ago
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Customer Service Representative
BMO
Coquitlam, BC
- Part-time
…Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through…
Added 15 mins ago
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Associate/Senior Associate, Transaction Services
BDO
Toronto, ON
- Full-time
Undertake smaller assignments or assist on larger assignments reporting to a manager, senior manager, or a partner;
Added 15 mins ago
Corporate Security Manager
Aviva
Markham, ON
The Corporate Security Manager is responsible for providing physical security governance and subject matter expertise to the Canadian business divisions, applying standards, and ensuring…
Added 15 mins ago
IC
Accounts Payable Specialist
iAnthus Capital
Toronto, ON
- $70,000 CAD / year
- Full-time
iAnthus is seeking an Accounts Payable Specialist in Toronto, ON to support the financial integrity and operational effectiveness of the Accounts Payable team. Reporting to the Accounts…
Added 15 mins ago
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Project Controls Manager
EllisDon
Port Colborne, ON · Ontario Projects
- Full-time
Reporting to the Construction Manager / Project Director, the Project Controls Manager will be responsible for providing cost control, budgeting, forecasting, reporting, and change…
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Project Accountant
EllisDon
Vancouver, BC
- Full-time
Assist the Project Manager in preparing monthly reports for owner/consultant and internal reporting
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Project Accountant
EllisDon
AB · Edmonton Office
- Full-time
Assist the Project Manager in preparing monthly reports for owner/consultant and internal reporting
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Finance Analyst
EllisDon
AB · Mississauga, ON
- Full-time
Support the Area Accountant or Finance Manager by taking responsibility for the month-end close activities for Canadian and Ireland operations
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Project Accountant
EllisDon
Halifax, NS · NS · Nova Scotia Projects
- Full-time
Assist the Project Manager in preparing monthly reports for owner/consultant and internal reporting.
Added 15 mins ago
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Project Accountant
EllisDon
Halifax, NS · NS · Nova Scotia Projects
- Full-time
Assist the Project Manager in preparing monthly reports for owner/consultant and internal reporting.
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Commercial Manager, Facilities
EllisDon
Mississauga, ON
- Full-time
Lead cost control, forecasting, financial monitoring, and commercial reporting activities to support project performance and achievement of commercial targets.
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Cost Accountant
EllisDon
Calgary, AB
- Full-time
Enforce corporate financial controls and reporting expectations
Added 15 mins ago
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Administrative Manager (Controller)
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Added 15 mins ago
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Accounting Technician, Financial Reporting
Co-op
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring an Accounting Technician, Financial Reporting, on a full-time permanent basis for our Corporate Accounting team.
Added 15 mins ago
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Manager, CRC Energy Accounting
Co-op
Regina, SK
- Full-time
The Team: You will lead the CRC Energy Accounting team within Corporate Accounting, reporting to the Senior Manager, Energy Corporate Accounting. You’ll collaborate closely with the CRC…
Added 29 mins ago
T
Senior Finance Analyst-Infrastructure & Engineering
TD
Toronto, ON
- Full-time
The Infrastructure & Engineering Team Handles Providing Financial Support, Analysis, Reporting, Guidance And Strategic Advice And Decision Support To Management As Follows
Added 29 mins ago
BC
Associate/Senior Associate, Transaction Services
BDO Canada
Toronto, ON
- Full-time
Undertake smaller assignments or assist on larger assignments reporting to a manager, senior manager, or a partner;
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Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
Reporting to the Senior Relationship Manager, Enterprise Project Finance, the role of the Finance Manager is to provide end-to-end project financial support to the assigned project…
Added 29 mins ago
FW
ARC Bar & Restaurant Manager
Fairmont Waterfront
Vancouver, BC
- Full-time
Reporting to the General Manager of ARC Restaurant and In Room Dining, the Restaurant and Bar Manager is responsible for the overall leadership, performance, and continued development of…
Added 29 mins ago
MF
Technicien(ne) à la paie / Payroll technician
MTY Food Group
Montreal, QC
- Contract
Reporting directly to the Payroll Specialist Manager the ideal candidate will have a solid knowledge of Payroll. The candidate will be able to work autonomously and efficiently to ensure…
Added 29 mins ago
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Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 29 mins ago
MC
Digital Project Manager
McCANN Canada
Toronto, ON
- Full-time
The Digital Project Manager oversees the scoping, planning, and execution of digital marketing, CRM, website, and customer experience projects. Reporting to the Senior Project Manager, you…
Added 29 mins ago
BI
Manager, Insurance Compliance
BMO Insurance
Toronto, ON
- Full-time
Reporting to the Head, Insurance Governance, this role will lead change management in relation to regulatory compliance. The role will actively support Enterprise compliance initiatives as…

Canada Life

Customer Processing Representative

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, ensuring accuracy, timeliness, and compliance. Maintain member and plan records in GPAS, monitor accounts requiring follow-up, and collaborate with administration colleagues to provide reliable client-focused service.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook is required, along with accuracy, organization, professional communication, and the ability to prioritize work in a high-volume environment. Pension or benefits administration system experience and knowledge of registered plans and related regulations are preferred assets; willingness to complete CEBS Fundamental Courses is also expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Attention to Detail
Pension Administration
Registered Plan Administration
Team Collaboration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pension Administration
Benefits Administration
RRIF
TFSA
Regulatory Compliance
CEBS Fundamental Courses

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