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Added 16 hours ago
FB
Credit Adjudicator
Fairstone Bank
Montreal, QC
- Full-time
Family Support: Parental leave top-up program to help you during life’s big moments.
Added 16 hours ago
E
Dietitian Full Time Extendicare Beauclaire
Extendicare
Axm II - Beauclaire
- Full-time
…considered stable by the RD), and delegated to the Nutrition Manager are…
Added 16 hours ago
E
Specialist Asset Performance
Enbridge
Toronto, ON · North York
- Full-time
Develop recommendations, business cases, executive presentations, and implementation strategies to support leadership decision-making and the successful execution of strategic priorities.
Added 16 hours ago
GE
Parts Technician
GFL Environmental Inc.
Rocky View No 44, AB
- Full-time
Employee Support: Full access to our confidential Employee Assistance Program (EAP).
Added 16 hours ago
L
Branch Manager - Office 1722
LendDirect
Saint John, NB
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 16 hours ago
L
Financial Service Representative - LendDirect Office 1694
LendDirect
Calgary, AB
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 16 hours ago
Project Leader, Transit Facilities
City of Mississauga
Mississauga, ON
Reporting to the Manager, Transit Facilities, the Project Leader, Transit Facilities, will lead the strategic planning and development of transit facility infrastructure projects, including…
Added 17 hours ago
VC
Practice Manager - Vancouver South Animal Hospital
VetCare Canada
Vancouver, BC
- Full-time
A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
Added 17 hours ago
C
Business Development Manager-EN
CAE
Ottawa, ON
- Full-time
As a member of CAE's Sales team, you will support the organization's commitment to customer excellence by developing and managing strategic relationships within the Canadian Defence and…
Added 17 hours ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
Good Office program (receive up to 400$ back after purchasing office equipment)
Added 17 hours ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 17 hours ago
BS
JR DESIGNER
BVGlazing Systems
Concord, ON
- $50,000 to $65,000 CAD / year
- Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 17 hours ago
S
Senior Commercial Advisor
SYSTRA
Toronto, ON
- Full-time
§ Support the BCD commercial manager on significant negotiations, change events, commercial strategies, and major project decisions as required.
Added 17 hours ago
W
Digital Marketing Specialist
Wajax
Toronto, ON
- Full-time
The Digital Media Specialist will support the development, execution, optimization, and reporting of digital media campaigns across multiple channels. This role will support the Sr.…
Added 17 hours ago
W
Content Marketing Specialist
Wajax
Toronto, ON
- Full-time
…campaigns, social media, and digital campaigns. This role will support the Sr. Marketing Manager and is strong writer with an understanding of content strategy, SEO, audience engagement,…
Added 17 hours ago
W
Graphic Designer
Wajax
Toronto, ON
- Full-time
…marketing, communications, and business objectives. This role will support the Sr. Marketing Manager and responsible for creating a wide range of digital / print materials, ensuring visual…
Added 17 hours ago
RE
Family Treatment Leader - Moose Jaw, SK
Ranch Ehrlo Society
Moose Jaw, SK
- Part-time
Make decisions on team assignments in the program manager’s absence.
Added 17 hours ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program
Added 17 hours ago
M
AI&T Manager
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
The AIT Manager oversees the assembly, integration and testing of a product or a program to meet the expectations of both customers and the company. A broader objective of this role is to…
Added 17 hours ago
PH
Clerk IV Booking/Program
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs:
Added 17 hours ago
FC
Senior QA Analyst
First Canadian Financial Group
Sherwood Park, AB
- Full-time
…opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and…
Added 17 hours ago
Senior Specialist, Data Governance
Brother Canada
Dollard-Des Ormeaux, QC
…the data governance framework. This role reports to a Senior Manager, Data Governance, and will be part of a team that focuses on operational effectiveness, maximizing data value and…
Added 17 hours ago
AF
Financial Service Representative - LendDirect Office 1694
Attain Finance
Calgary, AB
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 17 hours ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 17 hours ago
TO
Nurse Practitioner - Full Time Temporary - 12 months.
THE ONEILL CENTRE
Ottawa, ON
- Full-time
Actively support the Home’s IPAC program by reinforcing routine practices, outbreak readiness, and clinical guidance during outbreaks/emerging infectious disease events in alignment with…

Canada Life

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Applicants should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, prioritization, and problem-solving skills. French and English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Adaptability
Teamwork
Bilingual Communication

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Pension Administration
Benefits Administration
Registered Plans
RRIF
TFSA
Regulatory Compliance
Contribution Processing
Member Applications
Interfund Transfers
Cash Withdrawals
Asset Transfers
Member Disclosures
Account Monitoring
Data Integrity
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
French-English Bilingualism

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