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Added 3 mins ago
HR
Functional Specialist , SAP - MM & SCS
Hitachi Rail
Toronto, ON
- Full-time
…resource is the primary liaison between the Finance/Project Business teams and the Information System’s Business applications team. The resource will engage with the Global Hitachi Rail…
Added 3 mins ago
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Conduct Programs Specialist
EPITEC
Montreal, QC
- Contract
We are seeking an experienced Conduct Programs Specialist to support conduct, governance, control, and remediation initiatives within a large financial-services environment.
Added 3 mins ago
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Conduct Programs Specialist
TekWissen ®
Montreal, QC
- $46 to $46.57 CAD / hour
- Contract
Manage training materials and share with local business lines and functions
Added 3 mins ago
HR
ITV Specialist Intern (Winter 2027, 12 months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Business Intern Events: Intern Showcase & Graduation ceremony
Added 3 mins ago
HR
Intern Safety Specialist (Fall 2027, 8-12 months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Business Intern Events: Intern Showcase & Graduation ceremony
Added 3 mins ago
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Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Toronto, ON
- $125,440 to $172,440 CAD / year
- Full-time
Welcome to a commitment to sustainable development you can relate to.
Added 4 mins ago
M
Partnerships Specialist
Maropost
Toronto, ON
- Full-time
Maropost is seeking a proactive and commercially minded Partnerships Specialist to support the Director, Strategic Partnerships in executing and scaling Maropost’s partnership strategy.…
Added 4 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON
- $125,440 to $172,440 CAD / year
- Full-time
Welcome to a commitment to sustainable development you can relate to.
Added 4 mins ago
ZS
AI -Senior Mobile Engineering Specialist
Zodiac Solutions, Inc
Montreal, QC
- Full-time
looking to hire a Senior Mobile Engineering Specialist who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the…
Added 4 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
…customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while…
Added 4 mins ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
A day in the life of an Application Specialist at Esri Canada:
Added 4 mins ago
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Spécialiste en appels d’offres / Tendering Specialist
Hitachi
Quebec, QC · (HE)Office_QC, Quebec City
- Full-time
…the power industry. You will work closely with the Canadian Business Unit, sales, engineering, and cross‑functional teams to prepare accurate technical and commercial offers aligned with…
Added 4 mins ago
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Bid Manager
CDW
Toronto, ON
- Full-time
…coordination for high-profile opportunities critical to the business. The role drives revenue and profitable growth by developing compliant, compelling responses to RFPs, RFIs, RFSOs, and…
Added 19 mins ago
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Professional, Engineering - Engineering Digital Transformation Specialist
Bombardier
Dorval, QC
- Full-time
…our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are…
Added 19 mins ago
MC
Advisor Experience Specialist
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Advisor Experience Specialist supports advisors and Wealth leaders by providing practical coaching, onboarding support, field enablement and reinforcement of tools and best…
Added 19 mins ago
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Digital Change Specialist
AECOM
Mississauga, ON
- $70,000 to $120,000 CAD / year
- Full-time
AECOM Mississauga is hiring a Digital Change Specialist to support a major infrastructure program.
Added 34 mins ago
VB
Senior Engineer, Geomechanics
Vale Base Metals
Sudbury, ON
- Full-time
…technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these…
Added 34 mins ago
VB
Spec, Planning & Business Partnership - Finance
Vale Base Metals
Toronto, ON
- Full-time
In this role as an IT Specialist – Finance function, you strategically align technology with financial and corporate objectives across core Finance domains such as Record ‑ to ‑ Report,…
Added 34 mins ago
VB
Sr Specialist - Project Estimating & Cost Control
Vale Base Metals
Toronto, ON
- Full-time
…transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with…
Added 34 mins ago
NT
People Business Partner
Novarc Technologies Inc.
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
Role Summary: The People Business Partner is a hands-on people partner to Novarc's people managers and employees, combining practical advice with day-to-day people operations. This role…
Added 34 mins ago
Field Manager - Service
Enercare
Peterborough, ON
…Water Heaters and other energy related products. Within the business, the Field Manager has a specific responsibility for ensuring the delivery of the financial and operational targets…
Added 34 mins ago
SL
Wealth Specialist
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The Wealth Specialist is a key member of the Wealth Consulting team responsible for supporting advisor development, portfolio analysis, business planning activities, and the execution of…
Added 34 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 34 mins ago
CT
Senior Disaster Recovery Specialist
Canadian Tire Corporation
Toronto, ON
- Full-time
Partner with business units, application owners, and IT teams to assess recovery coverage, confirm critical dependencies and recovery priorities, resolve planning gaps, and maintain…
Added 49 mins ago
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Senior Manager, Credit Risk Learning
BMO
Toronto, ON · FCP
- Full-time
Leads the strategy, design, implementation and ongoing management of enterprise Credit Risk learning and capability development. Translates Credit Risk strategy, technical standards,…

Canada Life

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Applicants should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, prioritization, and problem-solving skills. French and English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Adaptability
Teamwork
Bilingual Communication

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Pension Administration
Benefits Administration
Registered Plans
RRIF
TFSA
Regulatory Compliance
Contribution Processing
Member Applications
Interfund Transfers
Cash Withdrawals
Asset Transfers
Member Disclosures
Account Monitoring
Data Integrity
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
French-English Bilingualism

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