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Added 12 mins ago
RB
Banking Advisor - Aurora, Newmarket (English and/or Mandarin, Cantonese, Russian, Turkish)
Royal Bank of Canada
Bradford West Gwillimbury, ON · Newmarket, ON · Richmond Hill, ON · ON · AURORA, Ontario
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 12 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON · Toronto, Ontario
- $125,440 to $172,440 CAD / year
- Full-time
…infrastructure, networks and cybersecurity. We are not looking for a specialist in every technology layer, but rather for someone with sufficient technical depth and breadth to understand…
Added 27 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Hamilton, ON · London, ON · Eastgate Square - Hamilton
- Part-time
…fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the…
Added 27 mins ago
Youth Quest- Case Manager ID #1670
YMCA of Simcoe/Muskoka
Barrie, ON
…welcoming and inclusive environment for all members and staff. As a Client Service Specialist, you will have the opportunity to make a positive impact on the lives of our participants and…
Added 56 mins ago
T®
Conduct Programs Specialist
TekWissen ®
Montreal, QC
- $46 to $46.57 CAD / hour
- Contract
…offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail…
Added 56 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Toronto, ON
- $125,440 to $172,440 CAD / year
- Full-time
…infrastructure, networks and cybersecurity. We are not looking for a specialist in every technology layer, but rather for someone with sufficient technical depth and breadth to understand…
Added 56 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON
- $125,440 to $172,440 CAD / year
- Full-time
…infrastructure, networks and cybersecurity. We are not looking for a specialist in every technology layer, but rather for someone with sufficient technical depth and breadth to understand…
Added 56 mins ago
E
Logistics Specialist
eTeam
Laval, QC
- $25 to $30 CAD / hour
- Contract
…connaître l’organisation afin de guider les équipes de ventes et services en agissant rapidement dans des situations inhabituelles et proposer des solutions afin de toujours supporter les…
Added 57 mins ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
Minimum 5 years of relevant experience designing, configuring, and implementing GIS-based solutions in a professional services, consulting, or client-facing technical environment.
Added 1 hour ago
TL
Maintenance Specialist - The Stella
Tricon Living
Toronto, ON
- Full-time
…communities and the people who call them home. The Maintenance Specialist plays an important role in delivering on this commitment across our Toronto portfolio, combining technical…
Added 1 hour ago
Business Application Specialist, Training & Change Management - Toronto, ON
Scotiabank
Toronto, ON
…efficient and technology-enabled field. The Business Application Specialist (BAS) serves as a conduit between technology and business, ensuring that tools are not just used, but used…
Added 1 hour ago
Investment & Personal Banking Specialist - Kirkland, Québec
Scotiabank
Kirkland, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 1 hour ago
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Senior Manager, Credit Risk Learning
BMO
Toronto, ON · FCP
- Full-time
…Credit Risk, wholesale/commercial banking, lending or financial-services risk-learning experience is preferred, but credit adjudication experience is not…
Added 1 hour ago
B
Mortgage Specialist
BMO
Markham, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
BT
Senior Accountant - Private Audit Services
Baker Tilly WM
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
London, ON · Montreal, QC
…products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload…
Added 1 hour ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
…products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload…
Added 1 hour ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
…automation, test and measurement, information systems and industrial services in several…
Added 1 hour ago
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Assistant Chef - Inflight Catering
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Mississauga, ON
- Full-time
Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector…
Added 1 hour ago
AC
Senior Proposal Specialist
Allnorth Consultants Limited
Vancouver, BC
- Full-time
Allnorth is a multi-disciplinary engineering, project delivery, and construction services company delivering innovative, practical solutions to clients across the metals and minerals,…
Added 1 hour ago
C
Senior Premium Administrator
Co-operators
Regina, SK
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 2 hours ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
…products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload…
Added 2 hours ago
VD
Senior Salesforce Architect - Canada
Vasa Digital Architects
Canada
- Full-time
Location: Canada (Remote / Hybrid, occasional client travel)
Added 2 hours ago
B
Senior Manager, Credit Risk Learning
BMO
Toronto, ON
- Full-time
…Credit Risk, wholesale/commercial banking, lending or financial-services risk-learning experience is preferred, but credit adjudication experience is not…
Added 2 hours ago
C
Desktop Support Technician
CGI
MB · Manitoba, Canada
- Full-time
…Desktop experience to the table and make a difference with our client…

Canada Life

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Applicants should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, prioritization, and problem-solving skills. French and English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Adaptability
Teamwork
Bilingual Communication

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Pension Administration
Benefits Administration
Registered Plans
RRIF
TFSA
Regulatory Compliance
Contribution Processing
Member Applications
Interfund Transfers
Cash Withdrawals
Asset Transfers
Member Disclosures
Account Monitoring
Data Integrity
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
French-English Bilingualism

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