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Added 7 mins ago
Specialist, Home Warranty
Trisura Guarantee Insurance Company
Toronto, ON
…Warranty Claims department. This role requires strong attention to detail, excellent Excel skills, comfort working with large data sets, disciplined follow-up, and the ability to maintain…
Added 7 mins ago
Pricing Specialist
Superior Plus Propane Talent Acquisition
ON
Reporting to the Pricing Supervisor, the Pricing Specialist brings value to the business by ensuring that accurate pricing is updated into ADDs, is reflected in contracts, and during the…
Added 7 mins ago
SD
Merchandising Crew Associate (Western Canada)
Shoppers Drug Mart
Burnaby, BC
- Full-time
Reporting to the Store Development Specialist, the Merchandising Crew Associate is responsible for merchandising all Capital projects, and store request projects as per final merchandising…
Added 7 mins ago
SD
Pharmacy Data Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
MCMR (MediSystem Collaborative Medication Reconciliation) Team Specialist
Added 7 mins ago
TC
Senior Construction Environmental Management Specialist
Trinity Consultants Canada
Calgary, AB
- Full-time
We are looking for a dedicated and diligent Senior Construction Environmental Management Specialist to join the Trinity Consultants Canada team. We will provide an opportunity to join a…
Added 7 mins ago
TC
Senior Construction Environmental Management Specialist
Trinity Consultants Canada
Vancouver, BC
- Full-time
We are looking for a dedicated and diligent Senior Construction Environmental Management Specialist to join the Trinity Consultants Canada team. We will provide an opportunity to join a…
Added 7 mins ago
LC
Safety & Quality Specialist (Investigations & Systems)
Lindsay Construction
Dartmouth, NS
- Full-time
Reporting to the Manager Safety and Quality, the Safety & Quality Specialist - Investigations & Systems, is responsible to fulfill safety obligations for the region. This opportunity is…
Added 7 mins ago
UV
Plant Layout Engineer/ Specialist
UP Vertical Farms
BC · British Columbia, Canada
- Full-time
We are seeking a dynamic and detail-oriented Plant Layout Engineer/Specialist to optimize the design and arrangement of UP Vertical Farms food manufacturing facility. In this role, you will…
Added 22 mins ago
TS
Payroll & Benefits Administrator
The Skyline Group of Companies
Guelph, ON
- Full-time
…administration. This role will support the Payroll & Benefits Specialist while maintaining a shared focus on creating meaningful value and an exceptional experience for our customers, our…
Added 37 mins ago
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Part Time Product Specialist
Skechers
Markham, ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 37 mins ago
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Senior Bilingual Talent Acquisition Specialist (People and Culture) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
As a Senior Bilingual Talent Acquisition Specialist reporting to the Manager of Talent Acquisition in Montreal, you will play a key role in supporting the organization’s various business…
Added 37 mins ago
TT
Customer Service Support Specialist
Timebomb/FBOMB Trading Inc.
Burnaby, BC
- Full-time
Exceptional attention to detail, organizational skills, and time management skills
Added 37 mins ago
KI
Steel Fabricator/Welder
Kanex Industries
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Kanex Industries is a Canadian-owned steel fabrication and installation specialist based in Langley. With over 18 years of expertise, we reliably deliver high-quality structural and…
Added 37 mins ago
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Marketing Events Coordinator
Quanser
Markham, ON
- Full-time
Quanser is seeking a highly organized, detail-oriented, and resourceful Marketing Events Coordinator to lead the coordination, logistics, and execution of our global events program. With…
Added 37 mins ago
ZS
Regulatory Information Management RIM
Zodiac Solutions, Inc
Mississauga, ON
- Full-time
Added 37 mins ago
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Accounts Payable Specialist
Mevotech
Toronto, ON
- Full-time
We’re looking for a detail-oriented and proactive Accounts Payable Specialist to join our fast-paced finance team. In this role, you’ll oversee and support the timely processing of vendor…
Added 52 mins ago
Damage Prevention Specialist
Rogers Communications
Toronto, ON · North York, ON
A motivated, detail-oriented professional to join the National Damage Prevention team on a temporary full-time basis during a maternity leave.
Added 52 mins ago
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Client advisor
RBC
Regina, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 52 mins ago
R
Mortgage Specialist
RBC
Ottawa, ON
- Full-time
…applicants may be contacted to review their resume in more…
Added 52 mins ago
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Client Success Specialist
HighlightTA
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate…
Added 52 mins ago
O
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 1 hour ago
SO
Software Quality Assurance Specialist (BC-Hybrid)
Square One Insurance Services
Vancouver, BC
- $67,000 to $76,000 CAD / year
- Full-time
As we keep growing across Canada, we’re adding another Quality Assurance Specialist to our team to make sure every release lives up to our standards. A pricing rule, a policy wording or a…
Added 1 hour ago
001 - Events and Guest Services Coordinator
Métis Nation of Ontario
Burk's Falls, ON
The lead administrative and guest experience specialist responsible for bookings, accommodations, scheduling, registrations, event logistics, invoicing, customer service, and administrative…
Added 1 hour ago
AC
Echo Sonographer
Alberta Cardiology
AB · Edmonton, AB
- Full-time
…clinical outcomes. The clinic provides timely consultations, specialist assessments, and diagnostic services to help reduce strain on the broader healthcare system. Patients and providers…
Added 1 hour ago
UA
IT Support & Security Specialist
Urban Academy
New Westminster, BC
- Full-time
The IT Support & Security Specialist plays a dual role in ensuring the stability of IT systems while maintaining cybersecurity across the organization. This position is responsible for…

Canada Life

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Applicants should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, prioritization, and problem-solving skills. French and English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Adaptability
Teamwork
Bilingual Communication

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Pension Administration
Benefits Administration
Registered Plans
RRIF
TFSA
Regulatory Compliance
Contribution Processing
Member Applications
Interfund Transfers
Cash Withdrawals
Asset Transfers
Member Disclosures
Account Monitoring
Data Integrity
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
French-English Bilingualism

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