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Added 14 mins ago
LI
Director of Enterprise Sales (New Business)
Loopio Inc.
Remote, Canada
- $288,000 to $324,000 CAD / year
- Full-time
- Remote
…company's strategic direction. You’ll lead an existing team of Account Executives and work closely with leaders across Loopio to achieve our ambitious growth targets in the Enterprise…
Added 14 mins ago
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Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
…engineering, professional services, service sales and customer account…
Added 14 mins ago
W
(CAN) Cashier
Walmart
Quesnel, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 14 mins ago
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(CAN) Cashier
Walmart
Sydney, NS
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 14 mins ago
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(CAN) Caissier
Walmart
Saint-Eustache, QC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 14 mins ago
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(CAN) Préposé aux caisses libre-service
Walmart
Saint-Eustache, QC
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 14 mins ago
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(CAN) Customer Service Manager
Walmart
Oakville, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 14 mins ago
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(CAN) Associé, équipe de l’aire des caisses
Walmart
Saint-Jean-sur-Richelieu, QC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 14 mins ago
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(CAN) Asset Protection Associate
Walmart
Langley (District), BC
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 28 mins ago
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Manager, MGA & Program Operations
Tokio Marine Canada Ltd.
Toronto, ON
- Full-time
Join Us as a Manager, MGA & Program Operations
Added 28 mins ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provides visionary leadership and enables synergies to District Managers, Strategic and Technical Sales Manager, National Accounts team, and direct Sales team for KAR Industrial in all…
Added 28 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 28 mins ago
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Program Manager, Major Projects.
Spark Power ⚡
AB · Edmonton, AB
- Full-time
Spark Power, a trusted partner in power in North America, is looking for a Program Manager, Major Projects. Program Manager, Major Projects. is accountable for the successful end-to-end…
Added 28 mins ago
HT
Technical Business Solutions Manager – Electrical Systems
HLC Talent
Montreal, QC
- Full-time
Account Management and Business Relationships
Added 28 mins ago
CG
Sustaining Capital Project Manager
Centerra Gold Inc.
Toronto, ON
- Full-time
We have an exciting opportunity for a Sustaining Capital Project Manager to join our growing Centerra Corporate team. This position is open to candidates based within Canada however travel…
Added 28 mins ago
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Territory Manager - Calgary/Alberta
Rayner
Calgary, AB
- Full-time
Accountable for the development and retention of key customer relationships, acting as a trusted product expert to maintain existing business and grow account value across the territory.
Added 28 mins ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $110,000 CAD / year
- Full-time
Are you an Account Manager or Technical Sales professional looking for a role where you can take real ownership of a territory, develop your technical knowledge, and progress into more…
Added 28 mins ago
AT
Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 28 mins ago
WC
Account Manager
White Cap Canada
Calgary, AB
- Full-time
Knowledge of Strategic Selling and Large Account Management Process concepts.
Added 29 mins ago
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Account Representative- Sales Training Program (Calgary) January 18, 2027 Start Date
CDW
Calgary, AB
- Full-time
…the IT industry. Join us and you will start out as a Sales Account Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive…
Added 29 mins ago
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Account Representative- Sales Training Program (Edmonton) January 18, 2027 Start Date
CDW
Edmonton, AB
- Full-time
…the IT industry. Join us and you will start out as a Sales Account Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive…
Added 29 mins ago
C
Account Representative- Sales Training Program (Ottawa) January 18, 2027 Start Date
CDW
Ottawa, ON
- Full-time
…the IT industry. Join us and you will start out as a Sales Account Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive…
Added 44 mins ago
A
Freelance Account Director / Senior Account Manager
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for Freelance Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver team!
Added 44 mins ago
RT
Strategic Partnership Specialist (Customer Care)
Recycle Track Systems
BC
- $55,000 to $60,000 CAD / year
…clients but also in actively executing functions related to account management, procurement, and processing service requests within our customer's processes. Your pivotal role involves…
Added 59 mins ago
GO
Bilingual Manager, Translation Services
Government of Manitoba
Winnipeg, MB
- Full-time
Francophone Affairs Secretariat is seeking to fill the Bilingual Manager, Translation Services position.

Canada Life

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Applicants should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, prioritization, and problem-solving skills. French and English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Adaptability
Teamwork
Bilingual Communication

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Pension Administration
Benefits Administration
Registered Plans
RRIF
TFSA
Regulatory Compliance
Contribution Processing
Member Applications
Interfund Transfers
Cash Withdrawals
Asset Transfers
Member Disclosures
Account Monitoring
Data Integrity
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
French-English Bilingualism

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