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Added 7 mins ago
KD
Account Manager
Keurig Dr Pepper Canada
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
Forecasting: Support internal and external forecasting capabilities to optimize inventory levels and forecast accuracy, and prepare sales forecasts for production planning;
Added 8 mins ago
L
Senior Project Manager
Ledcor
Edmonton, AB
- Full-time
As the Senior Project Manager, you will be responsible for the smooth functioning of day-to-day operations to ensure that projects are completed on time and within budget. In this role, you…
Added 8 mins ago
J
Technicien(ne) en bâtiment / Building Services Technician
JLL
Quebec, QC · CAN-CLIENT Quebec-Place Ste-Foy
- Full-time
Répondre aux demandes de service des locataires
Added 22 mins ago
NH
INTAKE OUTREACH WORKER
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Intake/Outreach Worker is responsible for providing harm reduction-based supports, information,…
Added 23 mins ago
P
Account Representative (Ontario)
PCCA
London, ON
- Full-time
…responding to account concerns and local opportunities. Coordinate service, order and operational resolution with Sales Support, Operations or the Sales Support Manager without becoming the…
Added 23 mins ago
P
Account Representative (Alberta, British Columbia, Saskatchewan, Manitoba)
PCCA
Calgary, AB
- Full-time
…responding to account concerns and local opportunities. Coordinate service, order and operational resolution with Sales Support, Operations or the Sales Support Manager without becoming the…
Added 23 mins ago
W
(CAN) Cashier
Walmart
Coquitlam, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 23 mins ago
W
(CAN) Cashier
Walmart
Lloydminster, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 23 mins ago
NA
Indigenous Recruitment Specialist, Nîsôhkamâtotân Centre
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting directly to the Manager of Nîsôhkamâtotân Programs and Services, this position is a member of both the Nîsôhkamâtotân Centre and the Student Recruitment team. The Indigenous…
Added 23 mins ago
E
Rossdale Electrical/Instrumentation Technician
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
Reporting to the Manager, WTP Maintenance Process, the Electrical/Instrumentation Technician is accountable for, but not limited to:
Added 23 mins ago
DT
Assistant Manager I
Dollar Tree Stores
North Battleford, SK
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 23 mins ago
DG
Chef Manager (B&I food services)
Dexterra Group
Mississauga, ON
- Full-time
5+ years of progressive culinary experience in food service, hospitality, restaurants, hotels or a comparable environment, leading a kitchen or culinary team as a Chef, Chef Manager, Exec…
Added 23 mins ago
D&
Operations Manager
Day & Ross
Woodstock, ON
- Full-time
The Operations Manager is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers. This…
Added 38 mins ago
TS
Caseworker
The Salvation Army Canada and Bermuda Territory
Regina, SK
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 53 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Demonstrates superior customer service in accordance with Safeway’s programs
Added 53 mins ago
Bales - Rover (Scale Operator/Traffic Bin Spotter)
Human Resources
Sharon, ON
…contractors. Reliable attendance, flexibility to provide coverage and support other positions, and a strong commitment to timely, cost-effective service are…
Added 53 mins ago
BH
Sr. Supply Chain Representative - Order Management
BISSELL Homecare
Mississauga, ON
- Full-time
…information to Sales and Marketing, as well as collaborating with manager on system and account management improvements. This individual communicates and coordinates daily with internal…
Added 53 mins ago
E
Senior Water & Wastewater Engineer
Englobe
Regina, SK
- Full-time
Have a reliable and credible background in client service;
Added 53 mins ago
C
Manager, Housing and Rent Supplement Administration
Cota
Toronto, ON
- Full-time
Oversee the recruitment, training, supervision of staff and provide administrative and clinical support to frontline service providers
Added 53 mins ago
TS
Store Associate
The Salvation Army in Canada
Red Deer, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 53 mins ago
SC
Cash Management Analyst
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Provide consistent and effective service and support to internal business partners (“customers”) as a key escalation point for business product challenges/investigations while ensuring…
Added 53 mins ago
TS
Caseworker
The Salvation Army in Canada
Regina, SK
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 53 mins ago
TS
Justice Support Worker
The Salvation Army in Canada
Regina, SK
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 53 mins ago
TH
Receiving Associate: Part Time - BURNABY
The Home Depot Canada
Burnaby, BC
- Part-time
…store layout to provide the most efficient and highest quality service to our…
Added 53 mins ago
TH
Receiving Associate Part Time (BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Part-time
…store layout to provide the most efficient and highest quality service to our…

Canada Life

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

Apply About employer

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Applicants should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, prioritization, and problem-solving skills. French and English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Adaptability
Teamwork
Bilingual Communication

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Pension Administration
Benefits Administration
Registered Plans
RRIF
TFSA
Regulatory Compliance
Contribution Processing
Member Applications
Interfund Transfers
Cash Withdrawals
Asset Transfers
Member Disclosures
Account Monitoring
Data Integrity
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
French-English Bilingualism

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