Jobs in Canada

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Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
…sales team in achieving revenue, profitability and customer service…
Added 13 mins ago
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Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
Reporting to the Inside Sales Manager, the Sales Ops Specialist will be working with assigned Client Directors and their clients to provide sales and operations support. This individual…
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BB
Seasonal Retail Associate
Best Buy Canada
Canada
- Part-time
Paid training to build valuable customer service and sales skills
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Procurement Specialist – Procurement
Alberta Blue Cross
AB · Hybrid
- Full-time
…applicable procurement and contract policies. The Procurement Specialist delivers practical, responsive support and demonstrates fairness, integrity, openness, and transparency in all…
Added 13 mins ago
Drug Safety and Medical Information (DSMI) Specialist
Bayshore
Mississauga, ON
The Drug Safety and Medical Information (DSMI) Specialist is responsible for managing and overseeing the collection, processing, quality check and reporting of Safety events (Adverse Events…
Added 13 mins ago
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Billing Specialist
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The ASO Billing Specialist is responsible for ensuring accurate and timely billing for Administrative Services Only (ASO) accounts. This role involves daily monitoring and management of…
Added 13 mins ago
AM
Local Client Manager - Vancouver
A.P. Moller - Maersk
Vancouver, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 28 mins ago
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Accounting Operations Specialist - payables
PixMob
Montreal, QC
- Full-time
Reporting to the Finance Manager Director, the Accounts Payable Operations Specialist plays a key role in the daily management of the full accounts payable cycle. This person ensures…
Added 28 mins ago
NB
Analyst commercial financing operation
National Bank of Canada
Montreal, QC
- Temporary
…Financing Operation (CFO) sector at National Bank means acting as a specialist in preparing legal documentation or analyzing and authorizing the compliance of the financing files of the…
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NB
Banking Advisor
National Bank of Canada
Courtenay, BC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 28 mins ago
NB
Residential Financing Specialist
National Bank of Canada
Bathurst, NB
- Full-time
a Residential Financing Specialist at National Bank means making a real
Added 28 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
…sales team in achieving revenue, profitability and customer service…
Added 28 mins ago
NB
Residential Financing Specialist
National Bank of Canada
Quebec, QC
- Temporary
a Residential Financing Specialist at National Bank means
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Account Manager, PR & Media Relations
Swerve Strategic Marketing
Burlington, ON
- Full-time
If you're currently a Senior PR Specialist or in a similar role and ready for the next step, we'd love to hear from you.
Added 28 mins ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career in Financial Markets Operations within the large Market Events team at National Bank means acting as a specialist in securities distributions and market events processing. This…
Added 28 mins ago
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Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 28 mins ago
CH
Information Technology Specialist
CarePoint Health Mississauga
Mississauga, ON
- Full-time
CarePoint Health is seeking a proactive, organized, and technically capable IT Specialist to support IT operations, corporate technology, digital tools, and vendor relationships.
Added 28 mins ago
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Specialist, Women’s Philanthropy (18 Month Contract)
UJA Federation of Greater Toronto
Toronto, ON · North York, ON
- Contract
The Women’s Philanthropy team is seeking a specialist to provide a variety of project management and administrative support services for the team.
Added 28 mins ago
NB
CRO Specialist
National Bank of Canada
Montreal, QC
- Full-time
A career as a CRO Specialist (CRO) in the Digital Acquisition team at National Bank means being part of a passionate conversion team that bases its actions on an interpretation of data. We…
Added 28 mins ago
NB
Senior Transformation Advisor - Capital Market Operations
National Bank of Canada
Montreal, QC
- Full-time
…Operations Reconciliations team at National Bank means acting as a specialist in operational transformation and business initiative integration. In this role, you have a direct and positive…
Added 28 mins ago
NB
Senior Analyst Regulatory Data and Integration
National Bank of Canada
Montreal, QC
- Full-time
Collaborate as a regulatory data specialist with business lines, development teams, analysts, solution architects and external providers to support decision-making.
Added 28 mins ago
NB
Banking advisor
National Bank of Canada
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 28 mins ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
…projects team at National Bank means serving as a Data Analytics Specialist. This position allows you to have a positive impact on our organisation thanks to your expertise in engineering,…
Added 28 mins ago
NB
Expert Trust Services - Estate settlement
National Bank of Canada
Montreal, QC
- Full-time
…Estate Services team at National Bank means acting as a legal specialist in the administration of estates, trusts and protection mandates. This role allows you to make a positive impact on…
Added 28 mins ago
NB
FSO-ServiceNow Developer
National Bank of Canada
Montreal, QC
- Full-time
…National Bank's it demand Management team means working as a specialist in automating and optimising demand management processes. This job allows you to have a positive impact on our…

Canada Life

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Applicants should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, prioritization, and problem-solving skills. French and English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Adaptability
Teamwork
Bilingual Communication

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Pension Administration
Benefits Administration
Registered Plans
RRIF
TFSA
Regulatory Compliance
Contribution Processing
Member Applications
Interfund Transfers
Cash Withdrawals
Asset Transfers
Member Disclosures
Account Monitoring
Data Integrity
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
French-English Bilingualism

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