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Added 4 days ago
NC
Junior Systems Analyst (18-month term)
NAV CANADA
Ottawa, ON
- Full-time
The Junior Systems Analyst will provide systems administration support for real-time, Air Traffic Management Simulation systems and related life cycle management activities. The Junior…
Added 4 days ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…serves as a trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee…
Added 4 days ago
B
Mortgage Specialist
BMO
Markham, ON
- Full-time
Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
Added 4 days ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
London, ON · Montreal, QC
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 4 days ago
VC
Practice Manager - Amherst Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 4 days ago
Audio Artist III - FC
Electronic Arts
Vancouver, BC · Toronto, ON
…audio are prerequisites. You will report to the Development Manager and work with the Audio leads. If this sounds like you – submit your application and join us on this…
Added 4 days ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 4 days ago
A
Data Manager II- FR
Altasciences
Montreal, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 4 days ago
CN
Mechanical Design Technologist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Would you like to play a key role in shaping the design of mechanical systems and process piping designs that support critical nuclear and research infrastructure? Can you see yourself…
Added 4 days ago
CN
Plumber/Steamfitter
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…installing, maintaining, troubleshooting, and repairing piping systems and mechanical equipment? Do you enjoy hands-on work where your expertise helps ensure safe, reliable, and efficient…
Added 4 days ago
CN
Fire System Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…helping ensure the safe and reliable operation of fire protection systems that support critical infrastructure across the Chalk River Laboratories site? Do you enjoy working with complex…
Added 4 days ago
A
Disability Claims Administrator
Altis
Montreal, QC
- $48,000 to $52,000 CAD / year
- Full-time
You'll set up new claims, verify coverage, calculate initial benefits, and maintain accurate records across claims management and payment systems.
Added 4 days ago
A
Data Manager II- FR
Altasciences
Montreal, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 4 days ago
A
Data Manager II- FR
Altasciences
Laval, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 4 days ago
FB
Assistant Chef Manager
Farm Boy Inc.
Brantford, ON
- $21 CAD / hour
- Full-time
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
Added 4 days ago
FB
Assistant Department Manager - GTA East
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
Added 4 days ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
Added 4 days ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
…electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive…
Added 4 days ago
FB
Assistant Produce Manager
Farm Boy Inc.
Whitby, ON
- $21.5 CAD / hour
- Full-time
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
Added 4 days ago
SH
Clinical Service Leader - Clinical Nutrition - Infant Nutrition Preparation Room
Shared Health-Soins Communs
Winnipeg, MB
- Volunteer
Actively participates/completes, in consultation with Manager Health Services, recruitment, performance conversations, performance improvement and learning plans.
Added 4 days ago
AI
Junior Data Entry Clerk
Accurate Indigenous Managers & Advisors
Winnipeg, MB
- Full-time
Position Title: Junior Data Entry Clerk Location: Winnipeg, Manitoba Employment Status: Full-Time Reports To: Office Manager Overtime Status: Overtime eligible in accordance with Manitoba…
Added 4 days ago
AI
Junior Bookkeeper
Accurate Indigenous Managers & Advisors
Winnipeg, MB
- Full-time
…Status: Full-Time Reports To: Finance Operations & Nation Support Manager Overtime Status: Overtime eligible in accordance with Manitoba Employment…
Added 4 days ago
GE
PCI Quality Assurance Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
…platform. The role reports to the Information Technology GRC…
Added 4 days ago
L
Financial Service Representative - LendDirect Office 1694
LendDirect
Calgary, AB
- Full-time
…business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly grateful for the opportunities I’ve been given to grow within the…
Added 4 days ago
Cost Controller
Alstom
Saint-Bruno, QC
…high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the…

Canada Life

Customer Processing Representative (Bilingual)

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, and demonstrate accuracy, organization, professional communication, prioritization, and problem-solving skills. French-English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Time Management
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Attention to Detail
Teamwork
Pension Administration
Registered Plan Knowledge
French-English Bilingualism

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Group Pension Administration System
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
RRIF
TFSA
Pension Administration
Benefits Administration
French-English Bilingualism

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