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Added 7 mins ago
SO
Software Quality Assurance Specialist (BC-Hybrid)
Square One Insurance Services
Vancouver, BC
- $67,000 to $76,000 CAD / year
- Full-time
As we keep growing across Canada, we’re adding another Quality Assurance Specialist to our team to make sure every release lives up to our standards. A pricing rule, a policy wording or a…
Added 7 mins ago
001 - Events and Guest Services Coordinator
Métis Nation of Ontario
Burk's Falls, ON
The lead administrative and guest experience specialist responsible for bookings, accommodations, scheduling, registrations, event logistics, invoicing, customer service, and administrative…
Added 7 mins ago
RV
Temporary Part-Time Learning Assistant - Beiseker Community School
Rocky View Schools
Beiseker, AB
- Part-time
…students to learn and for staff to work together. RVS encourages applications from individuals who can help shape and embody our core values of Leadership, People, Community and Innovation,…
Added 8 mins ago
NN
1.0 LTO Parry Sound Intermediate School
Near North District School Board
Parry Sound, ON
- Full-time
The NNDSB invites applications from all Occasional Teachers and Permanent Teachers who are members of ETFO at NNDSB for the following position starting immediately until early return of the…
Added 8 mins ago
CC
Senior Systems Testing/QA Specialist RQ11656 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Senior Systems Testing/QA Specialist RQ11656 (CANADA) - Onsite
Added 8 mins ago
UA
IT Support & Security Specialist
Urban Academy
New Westminster, BC
- Full-time
The IT Support & Security Specialist plays a dual role in ensuring the stability of IT systems while maintaining cybersecurity across the organization. This position is responsible for…
Added 8 mins ago
RV
Temporary Learning Assistant - Elbow Valley Elementary School
Rocky View Schools
Calgary, AB
- Temporary
…students to learn and for staff to work together. RVS encourages applications from individuals who can help shape and embody our core values of Leadership, People, Community and Innovation,…
Added 22 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
Work with the Digital Marketing Specialist to evaluate the quality of marketing-generated leads and improve the process for converting inquiries into sales opportunities.
Added 22 mins ago
Drug Safety and Medical Information (DSMI) Specialist
Bayshore
Mississauga, ON
The Drug Safety and Medical Information (DSMI) Specialist is responsible for managing and overseeing the collection, processing, quality check and reporting of Safety events (Adverse Events…
Added 37 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
Work with the Digital Marketing Specialist to evaluate the quality of marketing-generated leads and improve the process for converting inquiries into sales opportunities.
Added 37 mins ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Are you seeking a new career opportunity? We are looking for an Operational Performance Specialist, Elevating Devices to join our team!
Added 37 mins ago
CH
Information Technology Specialist
CarePoint Health Mississauga
Mississauga, ON
- Full-time
As the primary internal IT contact, the IT Specialist ensures employees have the equipment, system access, and technical support needed to work effectively. Working closely with outsourced…
Added 37 mins ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
…projects team at National Bank means serving as a Data Analytics Specialist. This position allows you to have a positive impact on our organisation thanks to your expertise in engineering,…
Added 38 mins ago
Territory Account Manager
Insight Enterprises, Inc.
Montreal, QC
Added 52 mins ago
WE
Security Control Center Operator Contract Fixed Term Full Time
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
…appropriate responses as deemed fit by the SSOC-Investigative…
Added 52 mins ago
ML
Reliability Planner
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $71,000 to $103,000 CAD / year
- Full-time
The Specialist, Asset Reliability Planning role at Heritage will be responsible for the development and implementation of a Proactive Maintenance Program based on sound reliability centered…
Added 52 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 52 mins ago
VE
Customer Fulfillment Representative
Veolia Environnement SA
Oakville, ON
- Full-time
…this role, you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role, you will build and cultivate strong relationships & act…
Added 52 mins ago
RB
Banking Advisor - Aurora, Newmarket (English and/or Mandarin, Cantonese, Russian, Turkish)
Royal Bank of Canada
Bradford West Gwillimbury, ON · Newmarket, ON · Richmond Hill, ON · ON · AURORA, Ontario
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 52 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON · Toronto, Ontario
- $125,440 to $172,440 CAD / year
- Full-time
The successful candidate will bring a strong understanding of operational applications and their underlying technology environment, including systems integration, software, APIs and…
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Hamilton, ON · London, ON · Eastgate Square - Hamilton
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 1 hour ago
Youth Quest- Case Manager ID #1670
YMCA of Simcoe/Muskoka
Barrie, ON
…environment for all members and staff. As a Client Service Specialist, you will have the opportunity to make a positive impact on the lives of our participants and the community. You will…
Added 1 hour ago
Admissions Processing Specialist
Simon Fraser University
Burnaby, BC
…admission, involving the processing and evaluation of student applications according to current admission standards and best practices on a global scale. We seek to be student-centred in…
Added 1 hour ago
Admissions Processing Specialist
Simon Fraser University
Burnaby, BC
…admission, involving the processing and evaluation of student applications according to current admission standards and best practices on a global scale. We seek to be student-centred in…
Added 1 hour ago
HR
Functional Specialist , SAP - MM & SCS
Hitachi Rail
Toronto, ON
- Full-time
…Finance/Project Business teams and the Information System’s Business applications team. The resource will engage with the Global Hitachi Rail Applications team for support and development.…

Canada Life

Customer Processing Representative (Bilingual)

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, and demonstrate accuracy, organization, professional communication, prioritization, and problem-solving skills. French-English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Time Management
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Attention to Detail
Teamwork
Pension Administration
Registered Plan Knowledge
French-English Bilingualism

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Group Pension Administration System
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
RRIF
TFSA
Pension Administration
Benefits Administration
French-English Bilingualism

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