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Added 9 mins ago
AC
Customer Service Agent - Claims
Alimentation Couche-Tard
Laval, QC
- Internship
Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims,…
Added 9 mins ago
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Administrator, Media Solutions (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 9 mins ago
QD
Manager, Financial Planning & Analysis
Qu Data Centres
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Manager, Financial Planning & Analysis is Qu Data Centres' dedicated FP&A leader, responsible for budgeting, forecasting, management reporting, KPI reporting and business performance…
Added 9 mins ago
HI
Risk Analyst
HRbrain Inc.
Toronto, ON
- Full-time
As Senior Analyst, Third Party Risk Reporting & Compliance, you are expected to fully support the Sr. Manager, Reporting & Compliance with comprehensively executing against quarterly…
Added 9 mins ago
OA
Financial Services Manager - Mercedes-Benz Surrey
OpenRoad Auto Group
Surrey, BC
- Full-time
Proactively identify client needs and offer appropriate advice in accordance with business objectives.
Added 9 mins ago
Site Manager
Fortrex
Mississauga, ON
As a Site Manager II specializing in food processing sanitation, you will lead a dedicated team to ensure rigorous cleanliness and hygiene standards, safeguarding product quality and…
Added 9 mins ago
EB
Bilingual Fraud Analyst - Cards
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…remettre en question le statu quo. Si redéfinir l’avenir des services bancaires vous tient à cœur et que vous souhaitez le faire en ayant du plaisir, cette occasion pourrait être idéale…
Added 9 mins ago
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Account Manager - CAD Software
GoEngineer
Markham, ON
- $55,000 to $120,000 CAD / year
- Full-time
GoEngineer is looking for an Account Manager, Software to join our team in Cambridge, Ontario. In this role, you’ll build trusted relationships with customers, learn how their businesses…
Added 9 mins ago
SH
Senior Financial Analyst, Supply Chain
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Reporting to the Manager, Supply Chain and Systems Specialist, the Senior Financial Analyst, Supply Chain provides financial and analytical expertise to support category management,…
Added 9 mins ago
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Technicien(ne) en bâtiment / Building Services Technician
JLL
Quebec, QC · CAN-CLIENT Quebec-Place Ste-Foy
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 9 mins ago
SC
Project Manager - Ecology
SLR Consulting
Kamloops, BC · Kelowna, BC · Nanaimo, BC · Prince George, BC · Smithers, BC · Vancouver, BC · Victoria, BC
- Full-time
In the role of Project Manager, you will be involved in the full life cycle of projects including responding to RFPs, preparing proposals and budgets, scoping work plans, coordinating and…
Added 24 mins ago
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5794 - 3rd Key
Lids
Timmins, ON
- $18.45 USD / hour
- Part-time
…presentations, and be a subject matter expert in our products and…
Added 24 mins ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
The Senior Manager, Applications and Engineering oversees the end-to-end technical operations, support, and development for core Transfer Agency record-keeping and processing platforms.…
Added 24 mins ago
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Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
US accounting services is a $150B industry, with an estimated $29B serviceable market across 900K US and Canadian businesses in the $1-20M revenue band. Demand is growing while supply…
Added 24 mins ago
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Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
US accounting services is a $150B industry, with an estimated $29B serviceable market across 900K US and Canadian businesses in the $1-20M revenue band. Demand is growing while supply…
Added 24 mins ago
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Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
- Full-time
…reporting to providing critical analysis of lease profiles, our services provide tenants maximum leverage and flexibility in leased…
Added 24 mins ago
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Account Representative (Ontario)
PCCA
London, ON
- Full-time
…to pharmacies by connecting their compounding practice and business needs with relevant PCCA products, education, services and…
Added 24 mins ago
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Account Representative (Alberta, British Columbia, Saskatchewan, Manitoba)
PCCA
Calgary, AB
- Full-time
…to pharmacies by connecting their compounding practice and business needs with relevant PCCA products, education, services and…
Added 24 mins ago
C
Pharmacy Clerk
Co-op
Vermilion, AB
- Full-time
…support clientele with Alberta Aids to Daily Living (AADL) services. Reporting to the Pharmacy…
Added 24 mins ago
C
Gas Bar Multi-Site Manager - Red Deer - Central Alberta Co-op
Co-op
Red Deer, AB
- Full-time
We currently have an opening for a full-time Gas Bar Multi-Site Managers at our Business Support Centre in Red Deer, Alberta. As a Gas Bar Multi-Site Manager, you are reporting to the…
Added 24 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 24 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 24 mins ago
C
Account Manager
Croesus
Laval, QC · Montreal, QC
- Full-time
The Account Manager plays a key role focused on developing and expanding long-term client relationships to maintain and grow revenue within an assigned portfolio of accounts.
Added 24 mins ago
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(CAN) Customer Service Manager
Walmart
Kamloops, BC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 24 mins ago
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(CAN) Customer Service Manager
Walmart
Cold Lake, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…

Canada Life

Customer Processing Representative (Bilingual)

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, and demonstrate accuracy, organization, professional communication, prioritization, and problem-solving skills. French-English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Time Management
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Attention to Detail
Teamwork
Pension Administration
Registered Plan Knowledge
French-English Bilingualism

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Group Pension Administration System
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
RRIF
TFSA
Pension Administration
Benefits Administration
French-English Bilingualism

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