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Added 12 mins ago
B
Customer Service Representative
BMO
Coquitlam, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 26 mins ago
SG
Contract Administration Associate
Schindler Group
Toronto, ON
- $56,000 to $67,000 CAD / year
- Full-time
In this role, you will help ensure service contracts and customer information are processed accurately and efficiently from contract set-up through billing support. You’ll work closely with…
Added 26 mins ago
LM
Laboratory Assistant Mobile - (BCGEU) - Temporary Part Time Regular (Float) - Courtney, BC
LifeLabs Medical Laboratory Services
Courtenay, BC
- Part-time
Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life…
Added 26 mins ago
ZA
Sales Consultant - Woodbridge Toyota - 25140
Zanchin Automotive Group
Vaughan, ON
- Full-time
Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
Added 26 mins ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rimouski, QC
- Full-time
A supportive environment with dedicated sales managers and local Sun Life district leadership team focused on your professional development and long-term success
Added 26 mins ago
LM
Lab Patient Technician - Part Time - Toronto, ON
LifeLabs Medical Laboratory Services
Toronto, ON · Etobicoke, ON
- Part-time
Additional requirements: Successful Candidate for this position should be able to demonstrate strong customer service understanding, data entry skills, blood collection technique, good…
Added 26 mins ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
…Reporting to the Marketing Director for the Canada Region Marketing Group, this position will collaborate closely with Water Business Line leadership and pursuit teams to drive business…
Added 26 mins ago
LM
Laboratory Assistant Mobile - (BCGEU) - Temporary Full Time (Float) - Nanaimo, BC
LifeLabs Medical Laboratory Services
Nanaimo, BC
- Full-time
Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life…
Added 26 mins ago
LC
Logistics Administrator- temp contract
Lactalis Canada
Winchester, ON
- Temporary
Coordinate customer returns with the Quality group by advising details of the issue/non-conformity to Quality Control, as product cannot be returned without Quality Control authorization.…
Added 26 mins ago
SE
Firmware Engineering Coop Student Intern
Schneider Electric
Victoria, BC
- Temporary
The Firmware Engineering Co-op student will have an opportunity to work with a group of developers, testers, and professional engineers. They will be part of our design team and will help…
Added 26 mins ago
SE
Firmware Engineering Coop Student Intern
Schneider Electric
Victoria, BC
- Temporary
The Firmware Engineering Co-op student will have an opportunity to work with a group of developers, testers, and professional engineers. They will be part of our design team and will help…
Added 27 mins ago
Manager, Operational Excellence
Canadian Blood Services
Calgary, AB
…mapping, materials control, throughput leveling and improved customer…
Added 41 mins ago
RS
Overnight Dispatcher
Ryder Supply Chain Solutions
Sherwood Park, AB
- Full-time
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP)
Added 41 mins ago
RS
Diesel Truck Technician Trainee
Ryder Supply Chain Solutions
Toronto, ON · CAN - Etobicoke ON Kipling Ave
- Full-time
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
Added 41 mins ago
Lab Patient Technician - (OPSEU Barrie) - Casual (Float) - Barrie, ON
LifeLabs
Barrie, ON
Strong customer/patient service with the ability to relate to patients and clients even in stressful situations
Added 41 mins ago
Laboratory Assistant
LifeLabs
Burnaby, BC
Excellent communication, interpersonal and customer service skills.
Added 41 mins ago
Lab Patient Technician
LifeLabs
Innisfil, ON
Strong customer/patient service with the ability to relate to patients and clients even in stressful situations
Added 41 mins ago
Duty Manager
Northland Properties
Richmond, BC
We are seeking a dynamic Manager on Duty to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics…
Added 56 mins ago
VB
Project & Shutdown Management Lead
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- Full-time
Liaise with the Service Procurement Group while managing requisitions and performing Technical and Commercial Evaluations.
Added 56 mins ago
LG
Logistics Administrator- temp contract
Lactalis Group
Winchester, ON
- Temporary
Coordinate customer returns with the Quality group by advising details of the issue/non-conformity to Quality Control, as product cannot be returned without Quality Control authorization.…
Added 57 mins ago
TH
Principal - Workers' Compensation
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Halifax, NS
- Full-time
As a Principal on our Defined Benefits and Actuarial Services team, you will act as a trusted advisor, delivering high-level actuarial solutions and driving practice growth. If you are a…
Added 57 mins ago
SW
Technical Inside Sales Representative
Stormtec Water Management
Delta, BC
- Full-time
We are seeking a customer-facing Technical Inside Sales Representative to convert inbound Bypass opportunities into profitable work, managing smaller, less-complex projects from inquiry and…
Added 57 mins ago
KD
prosthodontic treatment coordinator
Kucey Dental Group
AB · Edmonton, AB
- Full-time
The "Soft Skills": Exceptional active listening, deep empathy, and a polished, professional demeanor. You must love building authentic relationships with patients and help with their case…
Added 57 mins ago
Executive Receptionist
State Window Corporation
Vaughan, ON
Provide callers with accurate and timely information while maintaining a high standard of customer service;
Added 57 mins ago
TP
Digital Media & Community Engagement Coordinator
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Victoria, BC
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Keep our online presence current, professional, approachable, and locally relevant.

Canada Life

Customer Processing Representative (Bilingual)

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, and demonstrate accuracy, organization, professional communication, prioritization, and problem-solving skills. French-English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Time Management
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Attention to Detail
Teamwork
Pension Administration
Registered Plan Knowledge
French-English Bilingualism

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Group Pension Administration System
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
RRIF
TFSA
Pension Administration
Benefits Administration
French-English Bilingualism

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