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Added 7 mins ago
R
Investigations Officer
RBC
Halifax, NS · Bedford, QC
- Full-time
Takes ownership of client situations, building ownership and accountability at first point of contact. Refer to Manager where required.
Added 7 mins ago
R
Branch Manager
RBC
Medicine Hat, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 7 mins ago
SC
Universal Financial Associate -Okotoks
Servus Credit Union
Okotoks, AB
- Full-time
…innovative, hardworking, collaborative and deeply rooted in community, we want to meet…
Added 7 mins ago
SC
Financial Advisor - Coventry Hills
Servus Credit Union
Calgary, AB
- Full-time
…innovative, hardworking, collaborative and deeply rooted in community, we want to meet…
Added 7 mins ago
PH
User Readiness Specialist
Providence Healthcare
Kelowna, BC
- Temporary
…essential registration and scheduling systems. Reporting to the Manager of Registration Standards, Quality and Projects, you’ll design, deliver, and evaluate computer application training…
Added 7 mins ago
HH
Registered Practical Nurse
Halton Healthcare
Milton, ON
- Contract
…are committed to being an innovative center of excellence in community hospital…
Added 22 mins ago
TR
Sr. Digital Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are looking for a Senior Product Manager who can help us shape the future. We want a data-driven leader with a passion for innovation who likes working backwards from the customer and…
Added 22 mins ago
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Data Designer II
TD
Toronto, ON
- Full-time
Identify critical data / critical data elements to support Business Segment data governance and/or data management frameworks / programs
Added 22 mins ago
T
Senior Personal Banker - Investing Networking Event
TD
Airdrie, AB · Calgary, AB
- Full-time
…the customer's needs; responsible for being present in the community for additional customer…
Added 22 mins ago
T
Senior Personal Banker - Home Borrowing Trainee Networking Event
TD
Airdrie, AB · Calgary, AB
- Full-time
…the customer's needs; responsible for being present in the community for additional customer…
Added 22 mins ago
TE
Project Manager, Reliability Execution
TC Energy
Airdrie, AB · Calgary, AB
- Full-time
As a Project Manager, Reliability Execution, you will be a key contributor to the management of complex facility maintenance work, supporting the reliable operation and continuous…
Added 22 mins ago
24 - Comprehensive Health Promotion - HPS - CUPE
Windsor-Essex County Health Unit
Windsor, ON
…implementing, and evaluating evidence‑informed health promotion programs, services, and communication campaigns. Working within a population health promotion framework, the role serves…
Added 22 mins ago
CH
Part-time - Diningroom Server - Oakpark Retirement
Claridge Homes
Ottawa, ON
- Part-time
Advise Dining Room Manager of any supplies to be ordered.
Added 22 mins ago
Manager HOPE Program
360°kids
Markham, ON
360°kids is a vitally important community agency serving all of York Region. We have been a leader in the delivery of innovative support services for more than 35 years as we work to…
Added 22 mins ago
HR
Manager, Primary Care Programs and Clinical Operations
Humber River FHT
Toronto, ON
- Full-time
Humber River Family Health Team is seeking a collaborative and experienced Manager, Primary Care Programs and Clinical Operations to lead the day-to-day operations of its assigned…
Added 22 mins ago
SE
Field Service Technician
Schneider Electric
AB · Edmonton, Alberta
- Full-time
…regarding the pay range can be directed to the recruiting / hiring…
Added 22 mins ago
TS
Justice Support Worker
The Salvation Army Canada and Bermuda Territory
Regina, SK
- Full-time
Assist in developing and coordinating the delivery of designated programs; may be responsible for ensuring workflow is maintained and safety of participants and employees in the absence of…
Added 22 mins ago
S
Project Coordinator, Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
…project management team, works in collaboration with the Project Manager and Executive Director to identify and prioritize projects, and is responsible for the coordination of projects,…
Added 22 mins ago
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Ecommerce Manager, DTC
Dermalogica
Toronto, ON
- Full-time
Dermalogica Canada is looking for an ECommerce Manager, DTC!
Added 22 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Surrey, BC
- Full-time
Added 22 mins ago
FH
Registered Nurse - Ambulatory Day Care
Fraser Health
Surrey, BC
- Full-time
Added 22 mins ago
CF
Social Worker/Registered Psychotherapist
Couchiching Family Health Team
Orillia, ON
- Full-time
Assess urgency and recommend for short term counselling or refer to community resources as appropriate
Added 22 mins ago
DC
ECommerce Manager, DTC
Dermalogica Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
Dermalogica Canada is looking for an ECommerce Manager, DTC!
Added 22 mins ago
HD
Speech & Language Pathologist
Halton District School Board
Burlington, ON
- Full-time
Reporting to the Special Education Manager of Speech-Language Pathology Services, the Speech-Language Pathologist will work primarily in a variety of elementary and secondary schools within…
Added 22 mins ago
MR
Homestay Coordinator - Casual
Maple Ridge - Pitt Meadows School District No.42
Maple Ridge, BC
- Contract
…alternate schools. It also provides a variety of certificate programs and relevant quality life-long learning opportunities through Ridge Meadows College and Continuing…

Canada Life

Customer Processing Representative (Bilingual)

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, and demonstrate accuracy, organization, professional communication, prioritization, and problem-solving skills. French-English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Time Management
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Attention to Detail
Teamwork
Pension Administration
Registered Plan Knowledge
French-English Bilingualism

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Group Pension Administration System
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
RRIF
TFSA
Pension Administration
Benefits Administration
French-English Bilingualism

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