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Added 6 mins ago
G
Sales Director
Gordian
Canada
- Full-time
…facilities maintenance space. This dual role will encompass managing an individual quota and territory as well as a team quota, with a strong emphasis on managing the existing team,…
Added 6 mins ago
NB
Product Owner CIAM
National Bank of Canada
Montreal, QC
- Full-time
positive impact on the organisation thanks to your experience in managing
Added 6 mins ago
PS
Manager Microsoft Platforms
Personnel Search Ltd.
Saint John, NB
- $100,000 to $140,000 CAD / year
- Full-time
As the Manager of Microsoft Platforms, you will not be managing day-to-day tickets. Instead, you will define and execute the multi-year strategic vision and modernization roadmap for our…
Added 6 mins ago
TT
Financial Controller
Torus Talent
Vancouver, BC
- Full-time
We are interested in connecting with accomplished accounting professionals who have experience leading finance teams, managing financial reporting, strengthening internal controls, and…
Added 6 mins ago
MI
Project Accountant
Matrix360 Inc.
Toronto, ON
- $75,000 to $100,000 CAD / year
- Full-time
…diverse and inclusive teams for over two decades. We continue to partner with our clients to deliver solutions as Canada’s talent management and workplace strategy…
Added 6 mins ago
LS
DIRECTOR OF SALES, RETAIL - CPG / Consumer Packaged Goods Food Company
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Partner closely with the CEO on sales strategy, business planning, and longer-term growth opportunities.
Added 6 mins ago
WO
Senior Accountant, Properties
WP Osborne Executive Search Inc.
Toronto, ON
- Full-time
Managing certain aspects of the audit process for funds, as well as supporting quarterly and year-end reviews as required.
Added 6 mins ago
TT
Director of Finance And Accounting
Torus Talent
Vancouver, BC
- Full-time
Managing cash flow, working capital, and financial risk.
Added 6 mins ago
TT
Senior Accountant
Torus Talent
Vancouver, BC
- Full-time
Managing month-end and year-end close processes.
Added 6 mins ago
CA
Director, Admissions & Referent Relations
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
Partner with executive leadership to identify market opportunities and enhance service line growth through referral channels.
Added 6 mins ago
NB
Director Global Transaction Banking
National Bank of Canada
Montreal, QC
- Full-time
…that strengthen National Bank’s position as a primary banking…
Added 6 mins ago
Scotia Jarislowsky Fraser Governance & Operations Manager
Scotiabank
Montreal, QC
Lead, coach, and develop a high-performing team while managing talent, workforce planning, and succession activities.
Added 6 mins ago
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Contract Manager
Genetec
Remote, Canada
- Full-time
- Remote
Partner with technical business system owners to define how contracts, pricing, and obligations should be structured and recorded in CRM and related systems.
Added 6 mins ago
PMO Intern - ERP Implementation - January 2027 (4-Month Term)
Parkland Corporation
Calgary, AB
…billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 6 mins ago
Cloud FinOps Manager
The Canada Life Assurance Company
Toronto, ON
…establish and mature our AI FinOps capabilities, developing and managing the practices required for AI cost transparency, attribution and optimisation while supporting both the strategic…
Added 6 mins ago
PC
Associate System Analyst / Analyste de systèmes associé
Parkland Corporation
Montreal, QC
- Full-time
…billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 21 mins ago
S
Director, Product Development
StarTech.com
Canada
- Full-time
Partner cross-functionally with Product, Sales, Marketing, Supply Chain, Sourcing, QA, and Executive Leadership to deliver on roadmap commitments.
Added 21 mins ago
Senior Director, Product Management
Electronic Arts
Vancouver, BC
…Experiences (GDX) team, you will lead a team of product managers and partner with engineering leaders across a product portfolio focused on accelerating how Electronic Arts builds games.…
Added 21 mins ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
The successful candidate will excel in a fast-paced environment, managing multiple deadlines while bringing strong proposal leadership, communication, writing, creativity, and…
Added 21 mins ago
A
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
- Contract
Partner with the Executive Chef and Culinary leadership on Fairmont Gold Lounge menus, presentation, ordering, food cost, quality, service standards and overall lounge experience.
Added 21 mins ago
Senior Project Manager - Wastewater Treatment Services
CDM Smith
Burnaby, BC
…direction, coaching, recognition, and constructive feedback, and partner with supervisors to support staff development and address performance…
Added 21 mins ago
C
Applications Engineering Lead - Senior Vice President
Citi
Mississauga, ON
- Full-time
Partner with business, product, architecture, and technology teams to define solution strategies and deliver outcomes.
Added 36 mins ago
OO
Manager, Finance & Facilities
Ontario Ombudsman
Toronto, ON
- $102,167 to $153,251 CAD / year
- Full-time
You are a technically strong finance professional with experience managing an accounting or finance function and leading people.
Added 36 mins ago
SS
Regional Sales Manager
Summit Search Group
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Experience developing and managing manufacturers' representative networks.
Added 36 mins ago
GL
Senior Project and Change Manager, ERP/WMS
Gay Lea Foods
Toronto, ON · Etobicoke, ON
- Full-time
…leadership across Gay Lea Foods, Alithya as the implementation partner, and other third parties. The Project and Change Manager will own the integrated delivery and change framework,…

Canada Life

Customer Processing Representative (Bilingual)

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, and demonstrate accuracy, organization, professional communication, prioritization, and problem-solving skills. French-English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Time Management
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Attention to Detail
Teamwork
Pension Administration
Registered Plan Knowledge
French-English Bilingualism

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Group Pension Administration System
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
RRIF
TFSA
Pension Administration
Benefits Administration
French-English Bilingualism

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