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Added 11 mins ago
R(
Store Manager - Ottawa Trainyards
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- Full-time
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Added 25 mins ago
B
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Added 25 mins ago
A&
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- Full-time
Proficiency in Microsoft Excel and experience with tax software and technology tools.
Added 25 mins ago
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Superintendent (Victoria & Nanaimo)
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Victoria, BC
- Full-time
Added 25 mins ago
RC
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- $40 to $43 CAD / hour
- Temporary
Added 25 mins ago
TF
Manager Safety-1st Shift-RVI-Hanceville
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- Full-time
Proficiency with Microsoft Office Suite and standard business software applications.
Added 25 mins ago
GL
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- Full-time
Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.
Added 25 mins ago
E
Finance Business & Data Analyst
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Microsoft Office Suite: Proficiency in Excel (for analysis) and Word/PowerPoint (for documentation).
Added 25 mins ago
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Familiarity with AV/IT standards and emerging technologies such as AVoIP or unified communications platforms (e.g., Microsoft Team, Zoom, Webex).
Added 25 mins ago
AC
AVP IT Delivery
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Added 25 mins ago
SA
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Added 25 mins ago
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Proficiency with Microsoft Office, PC-based tools and SAP or similar
Added 25 mins ago
ML
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Added 25 mins ago
AT
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DG
Senior Specialist, Debt Solutions
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High computer literacy including the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)
Added 25 mins ago
BG
Procurement Officer
BC General Employees' Union (BCGEU)
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- Full-time
Proficiency with Microsoft Word, Excel and Outlook, purchasing systems and electronic records management.
Added 25 mins ago
A&
Senior Associate, Core Tax
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Calgary, AB
- Full-time
Proficiency in Microsoft Excel and experience with tax software and technology tools.
Added 25 mins ago
UO
Data Analyst
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Victoria, BC
- Full-time
Proficiency in Microsoft Excel (e.g., pivot tables, formulas, data visualization) and other reporting or business intelligence tools
Added 26 mins ago
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Added 26 mins ago
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Test R&D Engineer, Co-Op
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Proficient with Microsoft Office tools (i.e., Excel, Word, PowerPoint, etc.)
Added 40 mins ago
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Community Resource Worker, Growth and Development
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Added 41 mins ago
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Operations Intelligence & Analytics Specialist
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Experience with Power BI, Excel, Power Query, SQL, Python, or similar tools, and with Microsoft 365, SharePoint, Power Automate,
Added 41 mins ago
BB
Product Data Specialist I
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- Full-time
Working knowledge of Product Information Management systems such as STEP or MIRAKL, Microsoft Excel, product attributes, lists of values, facets, classification, and data quality principles.
Added 55 mins ago
CO
Operator "A" (Wastewater)
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Sudbury, ON · Greater Sudbury, ON
- Internship

Canada Life

Customer Processing Representative (Bilingual)

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, and demonstrate accuracy, organization, professional communication, prioritization, and problem-solving skills. French-English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Time Management
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Attention to Detail
Teamwork
Pension Administration
Registered Plan Knowledge
French-English Bilingualism

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Group Pension Administration System
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
RRIF
TFSA
Pension Administration
Benefits Administration
French-English Bilingualism

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