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Added 13 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 13 mins ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
Reporting to the Inside Sales Manager, the Sales Ops Specialist will be working with assigned Client Directors and their clients to provide sales and operations support. This individual…
Added 27 mins ago
NB
Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 27 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 27 mins ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Use office technology, software and applications
Added 27 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 28 mins ago
Senior Regulatory Field Advisor
Trans Mountain
Calgary, AB
Coordinate and liaise with all departments supporting TMEP and Trans Mountain Operations.
Added 28 mins ago
Blasting & Coating Supervisor
Aecon
Toronto, ON
…currently seeking a Blasting & Coating Supervisor to support operations at our Cambridge Fabrication Shop. Reporting to the Operations Manager, the Supervisor will provide leadership to…
Added 43 mins ago
BP
Assistant Kitchen Manager
Boston Pizza
Wainwright, AB
- Full-time
Assistant Kitchen Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance…
Added 43 mins ago
TE
Intern, Canada Gas Operations
TC Energy
North Bay, ON
- Full-time
…business support to a team of technical professionals and their manager. This opportunity will provide hands-on experience with budgeting and forecasting support, business reporting,…
Added 43 mins ago
CC
Retail Shift Leader
Canna Cabana
Chestermere, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 43 mins ago
WE
Security Control Center Operator Contract Fixed Term Full Time
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
The Security Control Center Operator works in a Security Surveillance Operations Center requiring 24/7 staffing. This position is required to proactively monitor, in real-time, all…
Added 43 mins ago
T
Legal Counsel
Trulioo
Remote, Canada
- $130,000 to $150,000 CAD / year
- Full-time
- Remote
This will be a full-time, permanent position based in the Vancouver office on a hybrid model (3 days per week in the office).
Added 43 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 43 mins ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
…required. May facilitate workshops/sessions to support the capture manager in development of the win…
Added 43 mins ago
A
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
- Contract
Reporting to the Director of Fairmont Gold, the Assistant Fairmont Gold Manager oversees the daily Fairmont Gold operation and serves as the department’s operational leader in the…
Added 43 mins ago
D
Chef Manager (B&I food services)
Dexterra
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
…institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people,…
Added 43 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON · Toronto, Ontario
- $125,440 to $172,440 CAD / year
- Full-time
…perspectives are welcomed and encouraged. In both the field and at the office, you’ll get plenty of opportunities to reach your full potential in an environment that’s engineered for…
Added 58 mins ago
OO
Manager, Finance & Facilities
Ontario Ombudsman
Toronto, ON
- $102,167 to $153,251 CAD / year
- Full-time
We are seeking an experienced finance professional to join our team as Manager, Finance and Facilities. Reporting to the Chief Financial Officer, the Manager, Finance and Facilities is…
Added 58 mins ago
EP
Accounting Manager
Elby Professional Recruitment
Kitchener, ON
- $90,000 to $110,000 CAD / year
- Contract
Our client is seeking a motivated, detail-oriented Accounting Manager to join their team on a 12-month contract. This is an excellent opportunity for an accounting professional who is…
Added 58 mins ago
FM
Quality Engineer
Fresenius Medical Care
Richmond Hill, ON
- Full-time
Hybrid position requiring a minimum of 1-3 days/week in the office at the discretion of the manager.
Added 58 mins ago
GC
Site Administrator with Leasing
Greenwin Corp.
Toronto, ON
- Full-time
…administrative support to the site team and ensuring the efficient daily operations of the property. This role involves coordinating resident communications, assisting with administration,…
Added 58 mins ago
HG
Sales Associate
Hardwood Giant
Vancouver, BC
- Full-time
Role Description The Assistant Store Manager is a full-time, on-site role based in Vancouver, BC. This role supports overall store operations, including supervising team members, assisting…
Added 58 mins ago
HP
Building Operator
HighView Partners
Vancouver, BC · Greater Vancouver Metropolitan Area
- $70,000 to $85,000 CAD / year
- Full-time
As the Building Operator, you will take ownership of operations across a large, multi-building light industrial portfolio in Delta. Reporting to the National Director, Operations and…
Added 58 mins ago
BE
Human Resources Coordinator
BC Energy Regulator
Fort St. John, BC
- Full-time
Manager, Human Resources / Manager, Human Resources, Recruitment

Canada Life

Customer Processing Representative (Bilingual)

London, ON, Canada

The base salary for this position is between $43,300 - $58,600 annually. · Full-time

Apply About employer

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications And Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Process contributions, applications, transfers, withdrawals, and member disclosures for group retirement plans, while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, and demonstrate accuracy, organization, professional communication, prioritization, and problem-solving skills. French-English bilingualism is required; experience with pension administration systems and registered plans is preferred or an asset, and willingness to complete CEBS Fundamental Courses is expected.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Time Management
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Attention to Detail
Teamwork
Pension Administration
Registered Plan Knowledge
French-English Bilingualism

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Retirement Services
GPAS
Group Pension Administration System
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft Outlook
CEBS Fundamental Courses
RRIF
TFSA
Pension Administration
Benefits Administration
French-English Bilingualism

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