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Added 11 mins ago
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Operational Risk & Controls Lead
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment.
Added 26 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
AB
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 26 mins ago
Manager, Business Planning
Halton Region
Oakville, ON
…and accountability of Children's Services funding, budgeting, financial planning, and business operations. The position ensures compliance with provincial legislation, funding guidelines,…
Added 26 mins ago
Trade Representative
Scotiabank
Ottawa, ON
…the Team Lead, Client Services and Trade Centre, as a Trade Representative, you will be responsible for the effective facilitation of trade instructions and responding to on-line, telephone…
Added 26 mins ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Remote, Canada
- Temporary
- Remote
…help shape our rewards programs. In this role, you'll combine financial modeling, analytical rigor, and strategic thinking to provide insights and recommendations that drive effective…
Added 26 mins ago
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Manager, Alberta, Electrical
AtkinsRéalis
Calgary, AB
- Full-time
Act as a key representative of the Alberta practice within national forums.
Added 26 mins ago
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Manager British Columbia, Mechanical
AtkinsRéalis
Vancouver, BC
- Full-time
Act as a key representative of the British Columbia mechanical practice within national forums.
Added 41 mins ago
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Export Co-ordinator
Teknion
Toronto, ON
- Full-time
Strong understanding of financial metrics to support prompt evaluation and decision-making.
Added 41 mins ago
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Project Group Manager
Electrozad
London, ON
- Full-time
Added 41 mins ago
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Information Technology - Senior/Lead, Data Visualization Engineer, Product Business Technology
Aritzia
Vancouver, BC
- Full-time
…wellbeing goals, whether they’re physical, mental, social or…
Added 56 mins ago
Membership Services Representative
YMCA of Northeastern Ontario
North Bay, ON
Under the leadership of the Supervisor of Experience, the Membership Services Representative is responsible for all membership data entry, financial payments, and course registration. In…
Added 56 mins ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Toronto, ON
- Temporary
…help shape our rewards programs. In this role, you'll combine financial modeling, analytical rigor, and strategic thinking to provide insights and recommendations that drive effective…
Added 1 hour ago
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Universal Banker
CIBC
Toronto, ON
- Full-time
…you’ll make a meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class…
Added 1 hour ago
CT
Senior Applied AI Scientist, Advanced Analytics & Modelling - Customer Intelligence
Canadian Tire Corporation
Toronto, ON
- Full-time
Build robust evaluation frameworks for ML and GenAI outputs, including representative test sets, quality measures, human review, regression testing, and analysis of failure modes.
Added 1 hour ago
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Senior ML/AI Engineer, Advanced Analytics & Modelling - Customer Intelligence Platforms
Canadian Tire Corporation
Toronto, ON
- Full-time
Build rigorous ML and GenAI evaluation frameworks using representative test sets, automated measures, human review, regression testing and analysis of failure modes.
Added 1 hour ago
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Client Service Associate, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…deep market knowledge with the strength and stability of BMO Financial Group. As part of BMO Private Wealth, BMO Nesbitt Burns professionals operate within a collaborative, team based…
Added 1 hour ago
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Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…deep market knowledge with the strength and stability of BMO Financial Group. As part of BMO Private Wealth, BMO Nesbitt Burns professionals operate within a collaborative, team based…
Added 1 hour ago
Actuarial Expert - Alberta Auto Pricing
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into…
Added 1 hour ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Mississauga, ON
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 1 hour ago
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Bilingual (French/English) Customer Service Representative
RBC
Mississauga, ON
- Full-time
The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their…
Added 1 hour ago
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Customer Service Representative - Creditor Insurance
RBC
Mississauga, ON
- Full-time
The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You…
Added 1 hour ago
C
Claims Representative I, Auto
Co-operators
Laval, QC
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 1 hour ago
Financial Service Representative
Money Mart
Brampton, ON
Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40…
Added 1 hour ago
C
Business Development Associate
Corpay
Montreal, QC
- Full-time
…references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local…
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Montreal, QC
- Full-time
…members’ and clients’ needs, offer them advice that fits their financial situation and help them choose appropriate solutions to meet their financial goals. You work closely with a client…

Canada Life

Customer Processing Representative, temporary full-time

London, ON, Canada

The base salary for this position is between $41,200 - $55,700 annually. · Full-time

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Job details

Pay: The base salary for this position is between $41,200 - $55,700 annually.
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Temporary Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About The Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration. You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

What you will do:

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

What you will bring:

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $41,200 - $55,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, member applications, transfers, withdrawals, and disclosures for group retirement plans while maintaining accurate member and plan records in GPAS. Support daily caseload administration, monitor accounts requiring follow-up, and collaborate with colleagues to provide accurate, client-focused service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, customer service, and prioritization skills. Experience with pension administration systems and knowledge of registered plans and related regulations are preferred or assets; willingness to complete CEBS Fundamental Courses is also expected.

Skills

Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Recordkeeping
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Pension Administration
Registered Plan Administration

Benefits

Career Advancement Opportunities
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefits
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Data Integrity
Pension Administration
RRIF
TFSA
Regulatory Requirements
CEBS Fundamental Courses

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