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Added 16 mins ago
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Mortgage Agent
Pineapple
ON · Ontario, Canada
- Full-time
Communication: Excellent interpersonal skills with a focus on high-quality customer service.
Added 16 mins ago
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Gestionnaire de projets / Project Manager
Veolia | Water Tech
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 17 mins ago
Program Manager, Product Change and Development
Westerkirk
Calgary, AB · Mississauga, ON
…customers or prospective customers. Strive to achieve world class customer service…
Added 17 mins ago
ASSISTANT.E GÉRANT.E
Boutique La Vie En Rose
Boucherville, QC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 17 mins ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
Boucherville, QC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 17 mins ago
HOURLY ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 17 mins ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
Laval, QC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 17 mins ago
ASSISTANT.E GÉRANT.E
Boutique La Vie En Rose
Saint-Jérôme, QC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 17 mins ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
Saint-Jérôme, QC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 17 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
London, ON
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 17 mins ago
ASSISTANT.E GÉRANT.E
Boutique La Vie En Rose
Bromont, QC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 17 mins ago
EG
Manager, IT Operations
Etraveli Group
Toronto, ON
- Full-time
…services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service…
Added 46 mins ago
AA
Collision Estimator/Repair Planner (Scarborough Center)
Assured Automotive
Toronto, ON · Scarborough, ON
- Full-time
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers…
Added 46 mins ago
OF
Membership Sales Associate
Orangetheory Fitness Canada
Port Moody, BC
- $16 to $19 USD / hour
- Part-time
Are you passionate, positive, and great at building rapport? Do you thrive on being part of a team? Do you have excellent communication skills, whether face-to-face or on paper? Look no…
Added 46 mins ago
OF
Assistant Studio Manager
Orangetheory Fitness Canada
Port Moody, BC
- $18 to $22 USD / hour
- Full-time
Orangetheory Fitness is committed to being an equal employer and a leader in supporting and valuing the diversity of the people, organizations, and communities we serve. Orangetheory…
Added 46 mins ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Intérêt marqué pour la vente, le développement des affaires, une expérience en service à la clientèle (centre d’appels, services bancaires ou commerce de détail, un atout)
Added 1 hour ago
Avionics Senior Engineering Specialist
Westerkirk
Calgary, AB · Mississauga, ON
Support in-service aircraft by creating and reviewing engineering modification packages based on customer change requests. Support Service Bulletin development. Support in service aircraft…
Added 1 hour ago
Avionics Engineering Specialist
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
…providing technical support to the production line, and assisting Customer Support with resolution of in-service problems and customer requests. This includes engineering design, technical…
Added 1 hour ago
Wiring Engineer
Westerkirk
Calgary, AB · Mississauga, ON
…support to the production line, and assists with resolution of in-service problems and customer…
Added 1 hour ago
Mechanical Systems Engineer
Westerkirk
Calgary, AB · Mississauga, ON
Support in service aircraft by creating and reviewing engineering modification packages based on customer change requests
Added 1 hour ago
BS
Full-Time Sales Associate
Browns Shoes
Halifax, NS
- Full-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 1 hour ago
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(CAN) Leader d'équipe, stockage 2
Walmart
Mascouche, QC
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 2 hours ago
CL
Store Manager
Chatters Limited Partnership
BC · Fraser Valley A, BC
- Full-time
Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals
Added 2 hours ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
London, ON
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 2 hours ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Halifax, NS
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit

Canada Life

Director, Client Relationships Eastern Canada

Toronto, ON, Canada

The base salary for this position is between $111,400 - $161,400 annually. · Full-time

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Job details

Pay: The base salary for this position is between $111,400 - $161,400 annually.
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 10+ years of experience in the financial services industry, including significant experience within Workplace Retirement or a related business.
Posting language: English
Posted: Oct 30, 2026

Original job description

Permanent Full Time

As a Regional Director, Client Relationships, Eastern Canada you will provide strategic leadership and direction for a team of Regional Managers responsible for delivering an exceptional client experience across Workplace Retirement clients. You will be accountable for driving client retention, growth, and satisfaction within your region while ensuring alignment with national business objectives and client relationship strategies.

Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support business growth, and deliver consistent service excellence. You will also play a critical role in developing talent, fostering a high-performance culture, and championing initiatives that enhance the client, advisor, and member experience.

Success in this role requires strong leadership capabilities, business acumen, strategic thinking, and the ability to influence outcomes across a complex stakeholder environment.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Halifax, London or Toronto

What You Will Do

Lead, coach, and develop a team of Regional Managers, fostering a culture of accountability, collaboration, continuous improvement, and service excellence.
Develop and execute regional strategies that drive client retention, growth, client satisfaction, and overall portfolio performance.
Ensure consistent execution of national client relationship strategies, priorities, and business objectives across the region.
Partner closely with workplace retirement & savings leaders to align on opportunities, address challenges, and achieve business results.
Build and maintain strong relationships with key clients, advisors, consultants, and industry stakeholders, acting as an executive sponsor for strategic relationships and complex client situations.
Provide leadership and oversight for client retention initiatives, business planning, and growth opportunities, including expansion of existing client relationships.
Act as the senior escalation point for complex client, advisor, and operational issues, ensuring timely resolution and positive outcomes.
Champion client-centric decision-making by bringing the voice of clients, advisors, and members into business planning and strategic discussions.
Drive organizational change and continuous improvement initiatives that enhance client experience, operational effectiveness, and team performance.
Represent Canada Life within the marketplace through client meetings, industry events, finalist presentations, and relationship-building activities.
Contribute to the development and execution of national Workplace Retirement & Savings priorities, initiatives, and best practices.
Oversee workforce planning, resource allocation, and succession planning to ensure the long-term effectiveness of the region.

What You Will Bring

10+ years of experience in the financial services industry, including significant experience within Workplace Retirement or a related business.
Demonstrated success leading leaders and developing high-performing teams.
Strong understanding of client relationship management, retention strategies, and business growth initiatives.
Proven ability to develop and execute strategic plans that achieve client, employee, and business objectives.
Exceptional relationship-building and stakeholder management skills, including experience working with senior client and executive stakeholders.
Strong business acumen, analytical skills, and decision-making capabilities.
Experience leading organizational change and driving continuous improvement initiatives.
Excellent communication, presentation, influencing, and negotiation skills.
Ability to collaborate effectively across functions and build strong partnerships with internal and external stakeholders.
Post-secondary education in a related field or equivalent industry experience.
CEBS, RPA, or other industry designations are considered an asset.
Ability to travel as required.

The base salary for this position is between $111,400 - $161,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop Regional Managers while executing regional strategies that improve client retention, growth, satisfaction, and portfolio performance in alignment with national objectives. Build executive-level relationships, resolve complex escalations, champion client-focused improvements, and oversee regional planning, resources, and succession.

Requirements

Requires 10 or more years of financial services experience, including significant experience in Workplace Retirement or a related business, along with demonstrated success leading leaders and developing high-performing teams. Candidates should bring strategic planning, relationship management, business growth, change leadership, communication, and stakeholder skills, plus post-secondary education or equivalent industry experience; CEBS or RPA designations are assets.

Skills

Leadership
Team Development
Client Retention
Business Growth
Strategic Planning
Stakeholder Management
Business Acumen
Analytical Skills
Decision-Making
Organizational Change
Continuous Improvement
Communication
Presentation
Influencing
Negotiation

Benefits

Career Advancement Opportunities
Learning Programs
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Workplace Retirement
Retirement Savings
Financial Services
Insurance
Client Relationships
Client Retention
Client Satisfaction
Portfolio Performance
Regional Strategy
National Business Objectives
Business Growth
Executive Sponsorship
Stakeholder Management
Advisor Relationships
Member Experience
Client Experience
Business Planning
Workforce Planning
Resource Allocation
Succession Planning
Organizational Change
Continuous Improvement
Service Excellence
CEBS
RPA

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