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Added 19 mins ago
P
Executive & Office Services Assistant
P&H
Winnipeg, MB
- Full-time
…employees. The position manages executive administration, board and senior leadership meeting logistics, executive travel, workplace and facilities services, reception and mailroom…
Added 19 mins ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- Full-time
This role provides senior-level HRIS support, solutions and coverage, ensuring continuity of day-to-day HR systems operations while supporting ongoing HR technology initiatives.
Added 19 mins ago
R
Director, Enterprise Integration Services – OneRBC: CNB Integration
RBC
Toronto, ON
- Full-time
Facilitate cross-functional consensus: Lead design reviews and build trust to resolve conflicts among infrastructure, security, and operations teams.
Added 35 mins ago
C
Director, Business Banking - Bilingual
CIBC
Montreal, QC
- Full-time
…responsible for building, developing and leading a team of Senior Manager & Team Leaders to meet the business and personal needs of our clients and drive business growth. Clients typically…
Added 35 mins ago
M
Director, Global Technology & Operations Strategy & Transformation
Manulife
Toronto, ON
- Full-time
The Director will lead the AI program across GTO, bringing together strategy, business case development, funding, program governance, technical delivery, adoption, and value realization.…
Added 35 mins ago
Supervisor - Intake & Reporting
Halton Region
Oakville, ON
Lead the team through large scale and time-sensitive initiatives, utilizing change management and project management frameworks.
Added 35 mins ago
TK
Manager, Ingredients - Cheese & Dairy (Canada)
The Kraft Heinz Company
Toronto, ON
- Full-time
Provide leadership and governance for coordination with Materials Management on forecasts, inventory policies, material requirements, lead times, capacity and availability across the…
Added 35 mins ago
CF
Evaluation & Measurement Specialist
Calgary Foothills Primary Care Network
Calgary, AB
- Temporary
…quality improvement initiatives related to Calgary Foothills PCN programs and services. The Evaluation & Measurement Specialist must have excellent communication skills to successfully work…
Added 1 hour ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- $84,000 to $105,000 CAD / year
- Full-time
This role provides senior-level HRIS support, solutions and coverage, ensuring continuity of day-to-day HR systems operations while supporting ongoing HR technology initiatives.
Added 1 hour ago
YE
Manager - Integrated Employment Services Program (IES1610)
Youth Employment Services YES
Toronto, ON
- Full-time
…communities. YES leads the Canadian youth sector with innovative programs that empower disadvantaged and vulnerable youth to become self-sufficient contributing members of…
Added 1 hour ago
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
Supports the Director of Quality, Risk, and Performance Improvement in quality and client safety reporting to the Board of Directors and Senior Management Team
Added 1 hour ago
T
Audit Manager I, TD Securities (1149)
TD
Toronto, ON
- Full-time
…features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in…
Added 1 hour ago
D
Senior Advisor, Organizational development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior organizational development advisor, you help align and develop organizational and human capacity to support Desjardins’s business objectives. You help the organization adapt to…
Added 1 hour ago
ZEB Coord, Contract Service Delivery
CityofOttawa
Ottawa, ON
Minimum of 5 years of relevant and progressively responsible experience in a public transportation environment, with a minimum of 3 years in a senior analyst capacity.
Added 1 hour ago
CO
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Supports the Director of Quality, Risk, and Performance Improvement in quality and client safety reporting to the Board of Directors and Senior Management Team
Added 1 hour ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Project Manager plays a critical role in leading large, high-risk, multi-workstream digital transformation projects with significant business impact, within the Technology PMO,…
Added 1 hour ago
Q
Senior GRC Analyst
Quantexa
Remote, Canada
- $116,000 to $146,000 CAD / year
- Full-time
- Remote
Quantexa is looking for an experienced Senior GRC Analyst to support our growing business. This role will be based in Toronto/Ottawa and will require travel to customer sites and other…
Added 2 hours ago
R
Senior Relationship Manager, Real Estate, SME
RBC
Blainville, QC
- Full-time
…clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for…
Added 3 hours ago
SH
Health Care Aide
SE Health
AB · Edmonton, AB
- Temporary
The Health Care Aide is a key member of the care team who provides care for residents living in senior living facilities using a client and family-centered approach that incorporates the…
Added 3 hours ago
SH
Health Care Aide
SE Health
AB · Edmonton, AB
- Temporary
The Health Care Aide is a key member of the care team who provides care for residents living in senior living facilities using a client and family-centered approach that incorporates the…
Added 4 hours ago
CC
Senior Operating Officer, Northeast Corridor and Site Lead
Canadian College of Health Leaders - Northwestern Ontario Chapter
Fort McMurray, AB
- Full-time
…complex healthcare environment. Minimum 5 years’ experience in a senior leadership position with accountability for hospital operations, clinical services, or major healthcare programs.…
Added 4 hours ago
NB
Senior Sales Director, Commercial Banking
National Bank of Canada
Surrey, BC
- Full-time
Being a Senior Sales Director, Commercial Banking for the Fraser Valley market at National Bank means assuming a senior strategic leadership role that extends well beyond sales execution.…
Added 4 hours ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
We're looking for a senior, hands-on technical architect - someone with deep Financial Services Cloud implementation experience who still configures, codes, and builds, not just designs on…
Added 6 hours ago
BH
Occupational Safety & Health Specialist 2 - Revelstoke
BC Hydro
Revelstoke, BC
- $95,000 to $102,200 CAD / year
- Full-time
…with existing safety practices and standards; consults with senior safety specialists where standards governing new equipment may not be in place, or where interpretation of existing…
Added 6 hours ago
RB
Senior Software Developer, Workday Integrations & Extend
Royal Bank of Canada
Toronto, ON
- Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…

Canada Life

Director, Client Relationships Eastern Canada

London, ON, Canada

The base salary for this position is between $111,400 - $161,400 annually. · Full-time

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Job details

Pay: The base salary for this position is between $111,400 - $161,400 annually.
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 10+ years of experience in the financial services industry, including significant experience within Workplace Retirement or a related business.
Posting language: English
Posted: Oct 30, 2026

Original job description

Permanent Full Time

As a Regional Director, Client Relationships, Eastern Canada you will provide strategic leadership and direction for a team of Regional Managers responsible for delivering an exceptional client experience across Workplace Retirement clients. You will be accountable for driving client retention, growth, and satisfaction within your region while ensuring alignment with national business objectives and client relationship strategies.

Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support business growth, and deliver consistent service excellence. You will also play a critical role in developing talent, fostering a high-performance culture, and championing initiatives that enhance the client, advisor, and member experience.

Success in this role requires strong leadership capabilities, business acumen, strategic thinking, and the ability to influence outcomes across a complex stakeholder environment.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Halifax, London or Toronto

What You Will Do

Lead, coach, and develop a team of Regional Managers, fostering a culture of accountability, collaboration, continuous improvement, and service excellence.
Develop and execute regional strategies that drive client retention, growth, client satisfaction, and overall portfolio performance.
Ensure consistent execution of national client relationship strategies, priorities, and business objectives across the region.
Partner closely with workplace retirement & savings leaders to align on opportunities, address challenges, and achieve business results.
Build and maintain strong relationships with key clients, advisors, consultants, and industry stakeholders, acting as an executive sponsor for strategic relationships and complex client situations.
Provide leadership and oversight for client retention initiatives, business planning, and growth opportunities, including expansion of existing client relationships.
Act as the senior escalation point for complex client, advisor, and operational issues, ensuring timely resolution and positive outcomes.
Champion client-centric decision-making by bringing the voice of clients, advisors, and members into business planning and strategic discussions.
Drive organizational change and continuous improvement initiatives that enhance client experience, operational effectiveness, and team performance.
Represent Canada Life within the marketplace through client meetings, industry events, finalist presentations, and relationship-building activities.
Contribute to the development and execution of national Workplace Retirement & Savings priorities, initiatives, and best practices.
Oversee workforce planning, resource allocation, and succession planning to ensure the long-term effectiveness of the region.

What You Will Bring

10+ years of experience in the financial services industry, including significant experience within Workplace Retirement or a related business.
Demonstrated success leading leaders and developing high-performing teams.
Strong understanding of client relationship management, retention strategies, and business growth initiatives.
Proven ability to develop and execute strategic plans that achieve client, employee, and business objectives.
Exceptional relationship-building and stakeholder management skills, including experience working with senior client and executive stakeholders.
Strong business acumen, analytical skills, and decision-making capabilities.
Experience leading organizational change and driving continuous improvement initiatives.
Excellent communication, presentation, influencing, and negotiation skills.
Ability to collaborate effectively across functions and build strong partnerships with internal and external stakeholders.
Post-secondary education in a related field or equivalent industry experience.
CEBS, RPA, or other industry designations are considered an asset.
Ability to travel as required.

The base salary for this position is between $111,400 - $161,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop a team of Regional Managers while executing regional strategies that support client retention, growth, satisfaction, and portfolio performance. Build executive-level relationships, resolve complex escalations, champion client-focused improvements, and contribute to national Workplace Retirement and Savings priorities.

Requirements

Requires 10 or more years of financial services experience, including significant experience in Workplace Retirement or a related business, along with demonstrated success leading leaders and developing high-performing teams. Candidates should bring strategic planning, relationship management, business and analytical acumen, change leadership, strong communication and influencing skills, and post-secondary education or equivalent industry experience; CEBS or RPA designations are assets.

Skills

Strategic Leadership
Team Leadership
Coaching and Talent Development
Client Retention
Business Growth
Strategic Planning
Stakeholder Management
Business Acumen
Analytical Skills
Decision-Making
Organizational Change
Continuous Improvement
Communication and Presentation
Influencing and Negotiation
Workforce Planning

Benefits

Career Development
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Workplace Retirement
Retirement Savings
Client Retention
Portfolio Performance
Regional Strategy
Business Growth
Client Satisfaction
Executive Sponsorship
Stakeholder Management
Advisor Relationships
Business Planning
Client Escalation
Organizational Change
Continuous Improvement
Service Excellence
Workforce Planning
Resource Allocation
Succession Planning
Talent Development
High-Performance Culture
CEBS
RPA

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