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Added 6 mins ago
IF
Bilingual (FR-EN) Manager, Security Platforms and Resilience, Security Operations Centre
Intact FC
Ottawa, ON · Toronto, ON · Laval, QC · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
This person will be responsible for the technology environment supporting the modernization of the Security Operations Centre, including Security Information and Event Management (SIEM)…
Added 36 mins ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, ATS Standards, the Manager, Military Integration and Coordination is NAV CANADA’s national lead for civil-military airspace integration, shaping the strategic…
Added 51 mins ago
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Regional Operations Manager, Cleaning Services
BGIS
MB · Manitoba, Canada
- Part-time
Address and report any safety or security issues to the director of Operations
Added 51 mins ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
…support economic growth, environmental sustainability, and global…
Added 51 mins ago
MP
Funeral Director, Funeral Services
Mount Pleasant Group
Richmond Hill, ON
- $41.4 to $46.43 CAD / hour
- Full-time
The Funeral Director (FD) serves as the primary point of contact with families and estate representatives during times of loss. This role requires exceptional empathy, communication skills,…
Added 51 mins ago
EC
Event Senior Technical Lead, The International Centre, Mississauga Full Time
Encore Canada
Mississauga, ON
- Full-time
…specialist and reports to an Operations Manager, Operations Director, or Director of Event…
Added 51 mins ago
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R&D Technician
Puratos
Mississauga, ON
- $63,000 to $70,000 CAD / year
- Full-time
Reporting to the Director of Bakery R&D, you will make sure our internal and external customers receive high-quality samples on time, every time. You will own the full sample process, from…
Added 51 mins ago
EC
Event Technical Supervisor - BMO Center, Calgary
Encore Canada
Calgary, AB
- Full-time
…operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations…
Added 1 hour ago
MS
Vessel Pre-Planner
Marinus Services
Halifax, NS
- Full-time
…plans, coordinating operational resources, reviewing stowage information, and working closely with shipping lines, vessel operators, terminal operations, and other stakeholders to support…
Added 1 hour ago
OC
MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
Prepare regular management reports and dashboards for the Director.
Added 1 hour ago
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Site Superintendent - Calgary
Buttcon
Calgary, AB
- Full-time
Reporting to the Director, Field, the Site Superintendent is a crucial role within the construction and project management industry. This professional is responsible for overseeing and…
Added 1 hour ago
Senior Oracle HCM Consultant - TERM
The City of Red Deer
Red Deer, AB
Reporting to the Director, Business Development & Integration Services, the Senior Oracle HCM Consultant provides strong technical expertise delivering integrations, data solutions and…
Added 1 hour ago
OH
Program Manager, Performance, Accountability & Funding Allocation
Ontario Health
Chatham-Kent, ON · Hamilton, ON · London, ON · Owen Sound, ON · Sarnia, ON · St. Catharines, ON · Stratford, ON · Waterloo, ON · Windsor, ON
- Full-time
A premium defined benefit pension plan, ensuring long-term financial security
Added 1 hour ago
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IT Manager
BOYNECLARKE
Dartmouth, NS
- Full-time
We are in search of an enthusiastic and collaborative IT Manager to join our Information Technology team. In this newly created leadership role, you’ll lead and collaborate with a team of…
Added 2 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
In a context of sustained growth and transformation of its activities, Lacroix Medical Group is seeking a Director of Information Technology who will actively contribute to the…
Added 2 hours ago
LC
Special Accounts Advisor
Libro Credit Union
London, ON
- Full-time
Issue demands for payment on behalf of the Credit Union and assist the Director of Special Accounts and Collections with issuing forbearance and similar agreements.
Added 2 hours ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Sales Technologies, this is a hybrid analyst role and is ideal for someone who wants to combine agentic creation, data, development, and operational impact in a…
Added 2 hours ago
R
Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 2 hours ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
Primary focus: Security strategy, enterprise architecture, and executive influence.
Added 2 hours ago
AC
Food Service Supervisor- Tim Hortons TRU
Aramark Canada
Kamloops, BC
- Full-time
Working under the direction of the Food Service Director, this position provides hands-on leadership, supervises and trains employees, develops work schedules, manages food and labour…
Added 2 hours ago
CL
Director, Client Relationships Eastern Canada
Canada Life
Ottawa, ON
- Full-time
As a Regional Director, Client Relationships, Eastern Canada you will provide strategic leadership and direction for a team of Regional Managers responsible for delivering an exceptional…
Added 2 hours ago
G
GardaWorld - French Technical Support - Edmonton
GardaWorld
AB · Edmonton, AB
- Full-time
GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.
Added 2 hours ago
C
Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 2 hours ago
W
Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…who can build trusted executive relationships, lead complex security and identity focused sales cycles, and help accelerate market adoption in a strategic growth area for…
Added 3 hours ago
BO
FSS Senior Analyst, Payment Systems Oversight Division
Bank of Canada
Toronto, ON
- Full-time
Under the direction of the Director, Payment Systems Oversight, you will be a member of the team responsible for the oversight of payment systems designated by the Bank under the Payment…

Canada Life

Director, Client Relationships Eastern Canada

Ottawa, ON, Canada

The base salary for this position is between $111,400 - $161,400 annually. · Full-time

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Job details

Pay: The base salary for this position is between $111,400 - $161,400 annually.
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 10+ years of experience in the financial services industry, including significant experience within Workplace Retirement or a related business.
Posting language: English
Posted: Oct 30, 2026

Original job description

Permanent Full Time

As a Regional Director, Client Relationships, Eastern Canada you will provide strategic leadership and direction for a team of Regional Managers responsible for delivering an exceptional client experience across Workplace Retirement clients. You will be accountable for driving client retention, growth, and satisfaction within your region while ensuring alignment with national business objectives and client relationship strategies.

Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support business growth, and deliver consistent service excellence. You will also play a critical role in developing talent, fostering a high-performance culture, and championing initiatives that enhance the client, advisor, and member experience.

Success in this role requires strong leadership capabilities, business acumen, strategic thinking, and the ability to influence outcomes across a complex stakeholder environment.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Halifax, London,Toronto or Ottawa

What You Will Do

Lead, coach, and develop a team of Regional Managers, fostering a culture of accountability, collaboration, continuous improvement, and service excellence.
Develop and execute regional strategies that drive client retention, growth, client satisfaction, and overall portfolio performance.
Ensure consistent execution of national client relationship strategies, priorities, and business objectives across the region.
Partner closely with workplace retirement & savings leaders to align on opportunities, address challenges, and achieve business results.
Build and maintain strong relationships with key clients, advisors, consultants, and industry stakeholders, acting as an executive sponsor for strategic relationships and complex client situations.
Provide leadership and oversight for client retention initiatives, business planning, and growth opportunities, including expansion of existing client relationships.
Act as the senior escalation point for complex client, advisor, and operational issues, ensuring timely resolution and positive outcomes.
Champion client-centric decision-making by bringing the voice of clients, advisors, and members into business planning and strategic discussions.
Drive organizational change and continuous improvement initiatives that enhance client experience, operational effectiveness, and team performance.
Represent Canada Life within the marketplace through client meetings, industry events, finalist presentations, and relationship-building activities.
Contribute to the development and execution of national Workplace Retirement & Savings priorities, initiatives, and best practices.
Oversee workforce planning, resource allocation, and succession planning to ensure the long-term effectiveness of the region.

What You Will Bring

10+ years of experience in the financial services industry, including significant experience within Workplace Retirement or a related business.
Demonstrated success leading leaders and developing high-performing teams.
Strong understanding of client relationship management, retention strategies, and business growth initiatives.
Proven ability to develop and execute strategic plans that achieve client, employee, and business objectives.
Exceptional relationship-building and stakeholder management skills, including experience working with senior client and executive stakeholders.
Strong business acumen, analytical skills, and decision-making capabilities.
Experience leading organizational change and driving continuous improvement initiatives.
Excellent communication, presentation, influencing, and negotiation skills.
Ability to collaborate effectively across functions and build strong partnerships with internal and external stakeholders.
Post-secondary education in a related field or equivalent industry experience.
CEBS, RPA, or other industry designations are considered an asset.
Ability to travel as required.

The base salary for this position is between $111,400 - $161,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop Regional Managers while executing regional strategies to improve client retention, growth, satisfaction, and portfolio performance in alignment with national objectives. Build executive-level relationships, oversee complex escalations and workforce planning, and champion initiatives that improve client experience and operational effectiveness.

Requirements

Requires 10 or more years of financial services experience, including significant experience in Workplace Retirement or a related business, with demonstrated success leading leaders and developing high-performing teams. Candidates should bring strategic planning, relationship management, business, communication, and change leadership capabilities; related post-secondary education or equivalent experience is required, while CEBS, RPA, or similar designations are assets.

Skills

Leadership
Team Development
Client Retention
Business Growth
Strategic Planning
Stakeholder Management
Business Acumen
Analytical Skills
Decision-Making
Organizational Change
Continuous Improvement
Communication
Presentation
Influencing
Negotiation

Benefits

Career Advancement Opportunities
Learning Programs
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Insurance
Workplace Retirement
Retirement Savings
Client Relationships
Client Retention
Client Satisfaction
Portfolio Performance
Regional Strategy
National Business Objectives
Business Planning
Business Growth
Executive Sponsorship
Advisor Relationships
Consultant Relationships
Stakeholder Management
Client Experience
Member Experience
Service Excellence
Escalation Management
Workforce Planning
Resource Allocation
Succession Planning
Organizational Change
Continuous Improvement
CEBS
RPA

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