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Added 5 mins ago
NF
Regional Sales Director- GTA
Neo Financial
Mississauga, ON
- Full-time
#1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 - the first company ever to achieve a three-peat at the top!
Added 5 mins ago
S
Director, Compliance
Sagard
Toronto, ON · Montreal, QC
- Full-time
…fastest-growing alternative asset managers. Sagard is seeking a Director, Compliance to power its next phase of expansion and deepen its in-house legal and compliance capabilities. Sagard…
Added 20 mins ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Director of Strategic Planning & Operations is responsible for providing comprehensive strategic oversight and management in all areas of administration and school operations including…
Added 20 mins ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Added 20 mins ago
ST
Environmental Inspector
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
Additional tasks as defined by the Environmental Compliance Officer, Environmental Manager, or Environmental Director.
Added 35 mins ago
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Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
…and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest…
Added 50 mins ago
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Service Designer, Temporary
Aviso
Vancouver, BC
- Contract
Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller…
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Intern, Security Analyst - Winter Semester 2027
AlayaCare
Montreal, QC
Currently pursuing a Bachelor’s or advanced degree in Computer Science, Cybersecurity, Software Engineering, Computer Engineering, Information Technology, or a related technical field.
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Manager, Registration & Convocation (Temporary: November 2026 - December 2027)
Mohawk College
Hamilton, ON
Reporting to the Director, Enrolment Services and Supports, the Manager, Registration & Convocation plays a leadership role within the Registrar’s Office by providing direction and guidance…
Added 1 hour ago
FC
Manager, End User Services
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based…
Added 1 hour ago
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Director, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
Our QE and Operations Support team helps shape the quality, reliability, and resilience of technology solutions that support our business and clients. As CoE Team Lead, you’ll provide…
Added 1 hour ago
M
Director, Risk Management
Mastercard
Toronto, ON
- Full-time
The Digital Asset Risk & Compliance team is looking for a Director, Digital Asset Risk Management to help build and operate Mastercard’s Second Line risk management capabilities for digital…
Added 1 hour ago
RM
Director, Enterprise Applications
Regional Municipality of Peel
Brampton, ON
- Other
Reporting to the Chief Information Officer, the Director, Enterprise Applications will shape Peel’s enterprise technology direction and lead the modernization and sustainable operation of…
Added 1 hour ago
OM
Director, Inventory Management
Ontario Medical Supply
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
The Director - Inventory Management provides enterprise-level leadership for inventory strategy, demand planning, inventory control and performance management across multiple distribution…
Added 1 hour ago
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PMO Analyst
JSG (Johnson Service Group, Inc.)
AB · Edmonton, AB
- Contract
…administration such as creating and maintaining contingent worker information. The Analyst also provides ongoing IT Capital and Operations…
Added 1 hour ago
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Director, IT - Virtù Hospitality
Harris Leadership Strategies
Winnipeg, MB
- Full-time
…five-star boutique combined with the reach, resources, and technology of a global hospitality leader. These services cater to the needs of High-Net-Worth and Ultra-High-Net-Worth…
Added 2 hours ago
MI
Director of Product
Method Integration Inc.
Remote, Canada
- Full-time
- Remote
…supercharge their business processes. We are looking for a Director of Product with deep experience building software for small and medium-sized businesses to join our AI-native team and…
Added 2 hours ago
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Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is seeking a Product Director, Mobile to lead the vision, strategy, and direction of our mobile product experience. This role will work across product, design, technology,…
Added 2 hours ago
P&
Enterprise Learning Systems Specialist
Parrish & Heimbecker, Limited
Winnipeg, MB
- Full-time
…growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed…
Added 2 hours ago
GT
Mechanical Designer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Director of Engineering, the Mechanical Designer works within an engineering team to produce and execute mechanical portions of a system design. The Designer works…
Added 2 hours ago
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Temporary Cashier
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
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Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is seeking a Product Director, Mobile to lead the vision, strategy, and direction of our mobile product experience. This role will work across product, design, technology,…
Added 3 hours ago
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Maintenance Data Anaylst
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Calgary, AB
- Full-time
Reporting to the Director of Maintenance, the Maintenance Data Analyst will provide organizational support for both the KBA maintenance group and the KBA finance group primarily through an…
Added 3 hours ago
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Partners in Performance - Performance Strategy Principal Director
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
The Performance Strategy Principal Director applies deep business strategy development, architecting value, and operating model architecture skills to influence client agendas through…
Added 3 hours ago
UO
Bioinformatics Specialist
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital Research Institute - North Block (BCRI CMMT) (BCHRIN)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

Canada Life

Director, Learning & Development, Operations

Montreal, QC, Canada

The base salary for this position is between $121,200 - $171,200 annually. · Full-time

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Job details

Pay: The base salary for this position is between $121,200 - $171,200 annually.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Permanent Full Time

Role Description

Our Learning & Development team is evolving to better support Canada Life’s strategic priorities, leadership capability, employee performance and business transformation. We are creating a new Director, L&D Operations role to build and lead the operational foundation that will help our L&D function work with greater focus, consistency and scale.

In this role, you will lead the enterprise operating system that connects L&D demand, priorities, people, technology, data and investment decisions. You will oversee intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management and vendor governance. Your leadership will make it easier for partners to engage L&D, help L&D focus on the work that matters most and give L&D leaders clear insight into capacity, performance, risk and impact

What you will do:

You will translate L&D strategy into practical operating plans, clear decisions and reliable services. This is a hands-on leadership role for someone who can build new systems and ways of working while keeping day-to-day operations running well. You will lead a multidisciplinary operations team, partner with L&D and business leadership on priorities and trade-offs, and create the transparency and discipline needed to deliver measurable value across Canada Life.

Key accountabilities:

Build and lead the L&D operations strategy, multi-year roadmap and annual operating plan.
Own the single intake pathway for L&D requests, including clear request standards, triage, routing, service levels and status visibility.
Lead portfolio and capacity reviews, using business value, urgency, risk, cost and available skills to recommend priorities, sequencing, resourcing and trade-offs.
Translate L&D strategy into clear decision rights, workflows, quality controls, service expectations and escalation practices across all L&D pillars: Strategy, Design, Delivery and Operations.
Lead, coach and develop the L&D Operations team, setting clear outcomes and aligning team capacity
Set the strategy and roadmap for enterprise learning platforms and related technology, including administration, integrations, testing, releases, support, controls and future automation.
Ensure reliable operational services, including learner support, learning assignments, catalogue administration, tuition program administration and production support for enterprise and specialized programs.
Establish dashboards and reporting that give leaders clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes and business impact.
Lead L&D financial planning, budgeting, forecasting, chargebacks, invoice governance and vendor performance to improve value and reduce duplication.
Partner with senior HR and business leaders, Finance, Procurement, HR Technology, Corporate Technology, Privacy, Security, Risk and Compliance to make sound enterprise decisions and maintain effective controls.
Champion continuous improvement, responsible automation and approved AI-enabled practices that simplify work, improve service and create a better employee and partner experience.

What you will bring:

7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology or a related field.
Significant experience leading multidisciplinary professional teams in a large, complex organization.
A proven track record of establishing or transforming intake, prioritization, portfolio management, workforce planning, service delivery or operating-model practices at scale.
Strong financial and commercial acumen, with experience managing budgets, forecasts, vendors, contracts and investment decisions.
Experience setting direction for enterprise platforms, technology roadmaps, integrations, data, automation or digital transformation.
Strong analytical skills and experience turning operational, financial and learning data into clear insights, recommendations and action.
Sound strategic judgement and the confidence to recommend trade-offs when priorities compete or demand exceeds capacity.
Demonstrated success leading complex, cross-functional change from planning through implementation, adoption and sustained results.
Excellent communication, consultation and influencing skills, with the ability to build trust and explain complex decisions clearly to senior leaders and partners.
A university degree in business, human resources, learning and development, organizational development, operations or a related discipline; an equivalent combination of education and experience will also be considered.
As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: Montreal, Toronto, London, Winnipeg.

The base salary for this position is between $121,200 - $171,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the L&D operations strategy, team, intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management, and vendor governance. Establish effective operating practices and controls, provide leaders with insight into capacity and impact, and drive continuous improvement and responsible automation.

Requirements

Requires 7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology, or a related field, including leadership of multidisciplinary teams in a large organization. Candidates should bring experience transforming operating practices, managing budgets and vendors, guiding technology roadmaps, analyzing data, leading complex change, and influencing senior stakeholders; a relevant university degree or equivalent experience is required.

Skills

Learning and Development Operations
Operational Strategy
Portfolio Management
Intake and Prioritization
Workforce Planning
Learning Technology
Financial Planning and Budgeting
Vendor Governance
Data Analysis and Reporting
Change Management
Team Leadership
Service Delivery
Process Improvement
Automation
Cross-Functional Collaboration
Stakeholder Communication

Benefits

Career Development Opportunities
Education Reimbursement
Health and Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Additional Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Learning and Development
L&D Operations
Operating Model
Intake Management
Portfolio Governance
Capacity Planning
Workforce Planning
Service Levels
Learning Platforms
Learning Technology
Platform Integrations
Data and Reporting
Dashboards
Financial Planning
Budgeting and Forecasting
Chargebacks
Vendor Management
Contract Management
Learner Support
Quality Controls
Risk and Compliance
Privacy and Security
Automation
Artificial Intelligence
Digital Transformation
Continuous Improvement
Change Management
Employee Experience
Business Impact

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