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Added 8 mins ago
MU
Business Development Officer
McGill University
Montreal, QC · Bronfman Building
- Full-time
Reporting to the Director, Desautels Career Management Services, the Desautels Toronto Lead (DTL) is responsible for growing student outcomes in the Greater Toronto Area, including…
Added 8 mins ago
CH
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Partner with the Director to define the vision and strategy for the PA and DPM teams and translate priorities into a documented roadmap with owners, milestones, timelines and success…
Added 23 mins ago
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Ecommerce & Digital Marketing Director
PlantBest
Markham, ON
- Full-time
PlantBest is seeking an E-Commerce & Digital Marketing Director to lead our digital growth strategy across North America.
Added 23 mins ago
KS
Transportation Supervisor
Kelly Services (Canada), Ltd.
Burlington, ON
- Full-time
…operations, safety/compliance, efficiency, profit/loss, and strategy of the transportation department. The Transportation Supervisor will achieve/surpass outlined business goals, champion a…
Added 23 mins ago
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Service Designer, Temporary
Aviso
Vancouver, BC
- Contract
Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller…
Added 23 mins ago
Account Director, Franchise Markets
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Account Director, Franchise Markets is responsible for the overall business performance, growth strategy, and profitability of ALDO Group’s franchise business across international…
Added 38 mins ago
OC
Agent de liaison médicale, Néphrologie / Medical Science Liaison, Nephrology
Otsuka Canada Pharmaceutical Inc.
Canada
- Full-time
Added 38 mins ago
KS
Engineering Manager - Industrial Automation & Power Systems
Kinetic Search Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $170,000 to $190,000 CAD / year
- Full-time
…This position offers significant influence over engineering strategy, technical innovation, and organizational development, with a clear path to broader engineering…
Added 38 mins ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue…
Added 38 mins ago
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Director of Software Engineering
TEEMA
Vaughan, ON
- $230,000 to $250,000 CAD / year
- Full-time
We're Hiring: Director, Software Engineering | Burnaby, BC
Added 38 mins ago
RB
Manager, Digital Product Marketing - RBC Direct Investing
Royal Bank of Canada
Toronto, ON
- Full-time
…website transformation initiatives, and execute our content strategy ensuring our pages are discoverable, authoritative, and optimized for both SEO and answer-engine optimization…
Added 53 mins ago
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Change Management Manager
Cella
Toronto, ON · Greater Toronto Area, Canada
- $40 to $46 CAD / hour
- Contract
As the Change Management Director, you will design and direct the comprehensive organizational change management (OCM) and adoption strategy for a multi-faceted enterprise Learning…
Added 53 mins ago
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Manager, Events & Rentals
Canadian Film Centre
Toronto, ON
- Full-time
Support the Director, Creative Impact and the Creative Impact and Development team, with donor, partner, and alumni engagement
Added 1 hour ago
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Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
As a Data & AI Transformation Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are seeking a Director, Data & AI…
Added 1 hour ago
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Director, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…CoE Team Lead, you’ll provide centralized testing standards, strategy and tooling across multiple PBB Domains, enabling a federated model through reusable frameworks, AI-enabled…
Added 1 hour ago
M
Director, Risk Management
Mastercard
Toronto, ON
- Full-time
The Digital Asset Risk & Compliance team is looking for a Director, Digital Asset Risk Management to help build and operate Mastercard’s Second Line risk management capabilities for digital…
Added 1 hour ago
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Director, Credit Rating Agency Management and Investor Relations
Manulife
Toronto, ON
- Full-time
The Director is an experienced member of the IR team responsible for managing the day-to-day execution of the company’s credit rating agency program and supporting the broader IR program as…
Added 1 hour ago
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Solution Engineering Manager
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
Define and deliver the strategy, plan and implementation of the overall Engineering Solution for the Project within defined scope, schedule and cost baseline.
Added 1 hour ago
Director, AI Wealth Enablement
The Canada Life Assurance Company
London, ON · Toronto, ON · ON · Mississauga Ontario, ON
As the Director, AI Wealth Enablement you will be responsible for enabling the effective, responsible, and value driven adoption of Artificial Intelligence in support AI use case…
Added 1 hour ago
Energy Group Leader
Mott MacDonald
Calgary, AB
…positioning previously established for the Calgary Energy Client Director role, where midstream and hydrocarbons were identified as the primary near-term focus, with grid, renewables and…
Added 1 hour ago
FC
Product Owner, Wealth Digital Experience
Fidelity Canada
Vancouver, BC · Mississauga, ON · Toronto, ON
- Full-time
Added 1 hour ago
RM
Director, Enterprise Applications
Regional Municipality of Peel
Brampton, ON
- Other
Reporting to the Chief Information Officer, the Director, Enterprise Applications will shape Peel’s enterprise technology direction and lead the modernization and sustainable operation of…
Added 1 hour ago
K
Marketing Manager, Global Marketing, Consulting (24 Month Secondment/Fixed Term Contract)
KPMG
ON · Toronto, Ontario
- Full-time
The Marketing Manager reports to the Marketing Director, Consulting and will be a key member of the global KPMG Marketing, Advisory team. The role will focus on the delivery and execution…
Added 1 hour ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…

Canada Life

Director, Learning & Development, Operations

Montreal, QC, Canada

The base salary for this position is between $121,200 - $171,200 annually. · Full-time

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Job details

Pay: The base salary for this position is between $121,200 - $171,200 annually.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Permanent Full Time

Role Description

Our Learning & Development team is evolving to better support Canada Life’s strategic priorities, leadership capability, employee performance and business transformation. We are creating a new Director, L&D Operations role to build and lead the operational foundation that will help our L&D function work with greater focus, consistency and scale.

In this role, you will lead the enterprise operating system that connects L&D demand, priorities, people, technology, data and investment decisions. You will oversee intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management and vendor governance. Your leadership will make it easier for partners to engage L&D, help L&D focus on the work that matters most and give L&D leaders clear insight into capacity, performance, risk and impact

What you will do:

You will translate L&D strategy into practical operating plans, clear decisions and reliable services. This is a hands-on leadership role for someone who can build new systems and ways of working while keeping day-to-day operations running well. You will lead a multidisciplinary operations team, partner with L&D and business leadership on priorities and trade-offs, and create the transparency and discipline needed to deliver measurable value across Canada Life.

Key accountabilities:

Build and lead the L&D operations strategy, multi-year roadmap and annual operating plan.
Own the single intake pathway for L&D requests, including clear request standards, triage, routing, service levels and status visibility.
Lead portfolio and capacity reviews, using business value, urgency, risk, cost and available skills to recommend priorities, sequencing, resourcing and trade-offs.
Translate L&D strategy into clear decision rights, workflows, quality controls, service expectations and escalation practices across all L&D pillars: Strategy, Design, Delivery and Operations.
Lead, coach and develop the L&D Operations team, setting clear outcomes and aligning team capacity
Set the strategy and roadmap for enterprise learning platforms and related technology, including administration, integrations, testing, releases, support, controls and future automation.
Ensure reliable operational services, including learner support, learning assignments, catalogue administration, tuition program administration and production support for enterprise and specialized programs.
Establish dashboards and reporting that give leaders clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes and business impact.
Lead L&D financial planning, budgeting, forecasting, chargebacks, invoice governance and vendor performance to improve value and reduce duplication.
Partner with senior HR and business leaders, Finance, Procurement, HR Technology, Corporate Technology, Privacy, Security, Risk and Compliance to make sound enterprise decisions and maintain effective controls.
Champion continuous improvement, responsible automation and approved AI-enabled practices that simplify work, improve service and create a better employee and partner experience.

What you will bring:

7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology or a related field.
Significant experience leading multidisciplinary professional teams in a large, complex organization.
A proven track record of establishing or transforming intake, prioritization, portfolio management, workforce planning, service delivery or operating-model practices at scale.
Strong financial and commercial acumen, with experience managing budgets, forecasts, vendors, contracts and investment decisions.
Experience setting direction for enterprise platforms, technology roadmaps, integrations, data, automation or digital transformation.
Strong analytical skills and experience turning operational, financial and learning data into clear insights, recommendations and action.
Sound strategic judgement and the confidence to recommend trade-offs when priorities compete or demand exceeds capacity.
Demonstrated success leading complex, cross-functional change from planning through implementation, adoption and sustained results.
Excellent communication, consultation and influencing skills, with the ability to build trust and explain complex decisions clearly to senior leaders and partners.
A university degree in business, human resources, learning and development, organizational development, operations or a related discipline; an equivalent combination of education and experience will also be considered.
As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: Montreal, Toronto, London, Winnipeg.

The base salary for this position is between $121,200 - $171,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the L&D operations strategy, team, intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management, and vendor governance. Establish effective operating practices and controls, provide leaders with insight into capacity and impact, and drive continuous improvement and responsible automation.

Requirements

Requires 7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology, or a related field, including leadership of multidisciplinary teams in a large organization. Candidates should bring experience transforming operating practices, managing budgets and vendors, guiding technology roadmaps, analyzing data, leading complex change, and influencing senior stakeholders; a relevant university degree or equivalent experience is required.

Skills

Learning and Development Operations
Operational Strategy
Portfolio Management
Intake and Prioritization
Workforce Planning
Learning Technology
Financial Planning and Budgeting
Vendor Governance
Data Analysis and Reporting
Change Management
Team Leadership
Service Delivery
Process Improvement
Automation
Cross-Functional Collaboration
Stakeholder Communication

Benefits

Career Development Opportunities
Education Reimbursement
Health and Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Additional Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Learning and Development
L&D Operations
Operating Model
Intake Management
Portfolio Governance
Capacity Planning
Workforce Planning
Service Levels
Learning Platforms
Learning Technology
Platform Integrations
Data and Reporting
Dashboards
Financial Planning
Budgeting and Forecasting
Chargebacks
Vendor Management
Contract Management
Learner Support
Quality Controls
Risk and Compliance
Privacy and Security
Automation
Artificial Intelligence
Digital Transformation
Continuous Improvement
Change Management
Employee Experience
Business Impact

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