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Added 8 mins ago
T
Assistant Branch Manager Trainee
TD
Brampton, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 8 mins ago
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Financial Crimes Risk Management Associate
TD
Toronto, ON
- Full-time
…design, content and enterprise-wide implementation of the FCRM Program at TD. FCRM teams act as proactive and trusted advisors to TD business lines while supporting a consistent, adaptable…
Added 9 mins ago
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VIP Back of House Manager
Cineplex
Winnipeg, MB · CPX McGillivray and VIP
- Full-time
Recruit, interview, train, and coach venue management, and plan for succession.
Added 9 mins ago
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Consultant, Back End Developer
CIBC
Toronto, ON
- Full-time
Mentorship skills: Be able to coach junior developers in the team and provide technical guidance
Added 23 mins ago
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Sales Leader
Manulife
Toronto, ON
- Full-time
…our Wealth and Retirement business. This is an opportunity to coach talented consultants and influence client retention, asset growth, and exceptional member experiences. Reporting to the…
Added 23 mins ago
ON
Motor Coach Operator Trainer
Ontario Northland
North Bay, ON
- $83,538 to $98,280 CAD / year
- Full-time
The Motor Coach Operator Trainer is responsible for delivering comprehensive training, instruction, and guidance to Motor Coach Operators to support safe, consistent, and compliant…
Added 38 mins ago
TP
Service Manager
T&T Power Group
Wellesley, ON
- $80,000 to $95,000 CAD / year
- Full-time
Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
Added 38 mins ago
TE
Field Operations Construction Supervisor (Moncton)
TK Elevator
Dieppe, NB
- Full-time
Strong leadership and the ability to effectively direct, coach and support field employees.
Added 38 mins ago
Service Lead | Fixed-Term Contract
Burberry
Toronto, ON · Yorkdale Mall, Onta
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full…
Added 54 mins ago
Production Supervisor
L3Harris Technologies
Montreal, QC
Supervise, coach, and develop a team of approximately 10 direct reports across Assembly and Integration functions.
Added 1 hour ago
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Join our team!
TAC Sports- SPORTS. SWIM. STEAM.
ON · Ontario, Canada
- Contract
Join Our Growing Team of Coaches, Instructors & Program Leaders!
Added 1 hour ago
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Service Lead | Fixed-Term Contract
Burberry
Toronto, ON
- $25 to $26 CAD / hour
- Contract
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Lead financial evaluation of pricing strategies, contract renewals, service program design, and capital or operating investments to support sustainable growth and margin expansion.
Added 1 hour ago
ON
Motor Coach Operator Trainer
Ontario Northland
North Bay, ON
- Full-time
The Motor Coach Operator Trainer is responsible for delivering comprehensive training, instruction, and guidance to Motor Coach Operators to support safe, consistent, and compliant…
Added 1 hour ago
GE
Director of Pricing and Business Analytics
GFL Environmental Inc.
Vaughan, ON
- Full-time
…exceptionally exciting time as we’ve embarked on our pricing program transformation, placing you at the forefront of this value creating engagement. Working with a "no can't do" attitude,…
Added 1 hour ago
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Director, Real Estate
RBC
Vancouver, BC
- Full-time
Mentor and coach Associate Directors in deal structuring, negotiation skills, RBC lending guidelines, policies and risk appetite, profitability requirements;
Added 1 hour ago
GT
Manufacturing Team Lead
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Lead, coach, and support a team of production employees to achieve operational objectives.
Added 1 hour ago
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Community General Manager, Imperial Service
CIBC
Toronto, ON
- Full-time
People Leadership – Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful…
Added 1 hour ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Fonthill, ON
- $18.42 to $27.02 CAD / hour
- Full-time
Current enrolment or graduation from a college diploma program in a related field an asset
Added 1 hour ago
TP
Manager, Operational Modernization
Toronto Pearson International Airport
Toronto, ON
- Full-time
Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
Added 1 hour ago
CG
People Business Partner
Credit Genie
Toronto, ON
- Full-time
Coach managers through feedback, development, and underperformance, turning insights from performance and reward cycles into clear actions and following through on progress.
Added 1 hour ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Welland, ON
- $18.42 to $27.02 CAD / hour
- Full-time
Current enrolment or graduation from a college diploma program in a related field an asset
Added 1 hour ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Port Hawkesbury, NS
- Full-time
Developing and engaging teams: Coach, train, and support associates through regular check‑ins, feedback, and development conversations.
Added 1 hour ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Burlington, ON
- $18.42 to $27.02 CAD / hour
- Full-time
Current enrolment or graduation from a college diploma program in a related field an asset
Added 1 hour ago
Director, Learning & Development, Operations
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
Lead, coach and develop the L&D Operations team, setting clear outcomes and aligning team capacity

Canada Life

Director, Learning & Development, Operations

Montreal, QC, Canada

The base salary for this position is between $121,200 - $171,200 annually. · Full-time

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Job details

Pay: The base salary for this position is between $121,200 - $171,200 annually.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Permanent Full Time

Role Description

Our Learning & Development team is evolving to better support Canada Life’s strategic priorities, leadership capability, employee performance and business transformation. We are creating a new Director, L&D Operations role to build and lead the operational foundation that will help our L&D function work with greater focus, consistency and scale.

In this role, you will lead the enterprise operating system that connects L&D demand, priorities, people, technology, data and investment decisions. You will oversee intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management and vendor governance. Your leadership will make it easier for partners to engage L&D, help L&D focus on the work that matters most and give L&D leaders clear insight into capacity, performance, risk and impact

What you will do:

You will translate L&D strategy into practical operating plans, clear decisions and reliable services. This is a hands-on leadership role for someone who can build new systems and ways of working while keeping day-to-day operations running well. You will lead a multidisciplinary operations team, partner with L&D and business leadership on priorities and trade-offs, and create the transparency and discipline needed to deliver measurable value across Canada Life.

Key accountabilities:

Build and lead the L&D operations strategy, multi-year roadmap and annual operating plan.
Own the single intake pathway for L&D requests, including clear request standards, triage, routing, service levels and status visibility.
Lead portfolio and capacity reviews, using business value, urgency, risk, cost and available skills to recommend priorities, sequencing, resourcing and trade-offs.
Translate L&D strategy into clear decision rights, workflows, quality controls, service expectations and escalation practices across all L&D pillars: Strategy, Design, Delivery and Operations.
Lead, coach and develop the L&D Operations team, setting clear outcomes and aligning team capacity
Set the strategy and roadmap for enterprise learning platforms and related technology, including administration, integrations, testing, releases, support, controls and future automation.
Ensure reliable operational services, including learner support, learning assignments, catalogue administration, tuition program administration and production support for enterprise and specialized programs.
Establish dashboards and reporting that give leaders clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes and business impact.
Lead L&D financial planning, budgeting, forecasting, chargebacks, invoice governance and vendor performance to improve value and reduce duplication.
Partner with senior HR and business leaders, Finance, Procurement, HR Technology, Corporate Technology, Privacy, Security, Risk and Compliance to make sound enterprise decisions and maintain effective controls.
Champion continuous improvement, responsible automation and approved AI-enabled practices that simplify work, improve service and create a better employee and partner experience.

What you will bring:

7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology or a related field.
Significant experience leading multidisciplinary professional teams in a large, complex organization.
A proven track record of establishing or transforming intake, prioritization, portfolio management, workforce planning, service delivery or operating-model practices at scale.
Strong financial and commercial acumen, with experience managing budgets, forecasts, vendors, contracts and investment decisions.
Experience setting direction for enterprise platforms, technology roadmaps, integrations, data, automation or digital transformation.
Strong analytical skills and experience turning operational, financial and learning data into clear insights, recommendations and action.
Sound strategic judgement and the confidence to recommend trade-offs when priorities compete or demand exceeds capacity.
Demonstrated success leading complex, cross-functional change from planning through implementation, adoption and sustained results.
Excellent communication, consultation and influencing skills, with the ability to build trust and explain complex decisions clearly to senior leaders and partners.
A university degree in business, human resources, learning and development, organizational development, operations or a related discipline; an equivalent combination of education and experience will also be considered.
As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: Montreal, Toronto, London, Winnipeg.

The base salary for this position is between $121,200 - $171,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the L&D operations strategy, team, intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management, and vendor governance. Establish effective operating practices and controls, provide leaders with insight into capacity and impact, and drive continuous improvement and responsible automation.

Requirements

Requires 7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology, or a related field, including leadership of multidisciplinary teams in a large organization. Candidates should bring experience transforming operating practices, managing budgets and vendors, guiding technology roadmaps, analyzing data, leading complex change, and influencing senior stakeholders; a relevant university degree or equivalent experience is required.

Skills

Learning and Development Operations
Operational Strategy
Portfolio Management
Intake and Prioritization
Workforce Planning
Learning Technology
Financial Planning and Budgeting
Vendor Governance
Data Analysis and Reporting
Change Management
Team Leadership
Service Delivery
Process Improvement
Automation
Cross-Functional Collaboration
Stakeholder Communication

Benefits

Career Development Opportunities
Education Reimbursement
Health and Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Additional Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Learning and Development
L&D Operations
Operating Model
Intake Management
Portfolio Governance
Capacity Planning
Workforce Planning
Service Levels
Learning Platforms
Learning Technology
Platform Integrations
Data and Reporting
Dashboards
Financial Planning
Budgeting and Forecasting
Chargebacks
Vendor Management
Contract Management
Learner Support
Quality Controls
Risk and Compliance
Privacy and Security
Automation
Artificial Intelligence
Digital Transformation
Continuous Improvement
Change Management
Employee Experience
Business Impact

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