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Added 12 mins ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
Extensive experience delivering and supporting enterprise applications, particularly in digital, web-based and transaction-processing environments, including CRM, eCommerce, customer…
Added 12 mins ago
LH
2600001909 - Sr. Digital Solutions Developer
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Whitby, ON
- Internship
The Senior Digital Solutions Developer is responsible for the design, development, implementation, governance, and optimization of enterprise digital solutions that support organizational…
Added 12 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 12 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 12 mins ago
T
Data Analyst - FTT
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Vancouver, BC · Greater Vancouver, BC
- $8,236 to $9,896 CAD / month
- Temporary
Performs data analysis of Enterprise data and provides expertise and advice to business and BTS stakeholders on the application of Data Management practices and principles. Supports the…
Added 12 mins ago
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Agentic AI Architect
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- Full-time
…transform ambitious AI product visions into production-ready enterprise…
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Staff Engineer, Infrastructure Solutions (12 month contract)
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Toronto, ON
…implementations that align with the architecture established by the Enterprise Architecture function, ensuring optimal use of technology within the organization. The specialist will…
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SC
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Staples Canada
Canada
- Full-time
…knowledge of administrative business operating systems. Exposure to enterprise/fortune 500 accounts, sales, billing, receivables, and information services is…
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A
Senior Full Stack Developer
Affinity
BC · British Columbia, Canada
- Contract
Develop front-end (user interface) and back-end (database) enterprise solutions on a variety of platforms;
Added 27 mins ago
A
Functional Analyst (EAM)
Affinity
Calgary, AB
- Contract
Strong experience supporting enterprise applications throughout the plan, build, release, operate, and improve lifecycle.
Added 27 mins ago
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Sr Java / Dev Ops
Mitchell Martin Inc.
Mississauga, ON
- $73 to $78 CAD / hour
- Other
Proficient in building enterprise-scale applications using Java and containers.
Added 27 mins ago
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Program Development & Operations Coordinator
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Richmond, BC
- Part-time
The program will function as a social enterprise, providing personal and eligible medical home support services while developing sustainable revenue through government-funded contracts and…
Added 27 mins ago
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Project Manager, Low Carbon Fleet Program
Coast Mountain Bus Company
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses,…
Added 27 mins ago
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Network Operations Analyst
Sunlife
Waterloo, ON
- Full-time
Join Enterprise Network Services as a Network Operations Analyst supporting the network and connectivity services that enable data, voice and video communications. You will help operate,…
Added 27 mins ago
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Operations Manager - Ottawa (New Installation and Modernization)
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Ottawa, ON
- Full-time
Proficiency in MS Office (Excel, Word, Outlook) and enterprise resource planning (ERP) systems with ability to adapt to new processes & systems
Added 27 mins ago
E
Spécialiste IA et automatisation de processus
EXFO
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Added 42 mins ago
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SAP BTP Full-Stack and Integration Developer
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Toronto, ON · Montreal, Québec
- $135,000 to $175,000 CAD / year
- Full-time
…engagement assignment, the SAP BTP Full-Stack and Integration Developer builds the services, applications, and integrations designed for Talan…
Added 42 mins ago
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Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Lead the design, implementation, and continuous improvement of MEDDPICC (Enterprise) and MEDDICC (Mid-Market) qualification frameworks.
Added 56 mins ago
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SAP BTP Full-Stack and Integration Developer
Talan
Toronto, ON
- $135,000 to $175,000 CAD / year
- Full-time
…engagement assignment, the SAP BTP Full-Stack and Integration Developer builds the services, applications, and integrations designed for Talan…
Added 56 mins ago
MM
Lead Development Analyst
Mitchell Martin Inc.
Mississauga, ON
- $73 to $78 CAD / hour
- Other
…team in a dynamic environment. The role involves developing enterprise software solutions using modern technologies. The candidate will be responsible for strategic implementations and must…
Added 56 mins ago
SJ
Lead IAM Developer
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Mississauga, ON
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Develop automated identity synchronization and access management capabilities across enterprise applications and systems.
Added 56 mins ago
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JAVA full stack DEVELOPER || Canada
TestingXperts
Toronto, ON
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…development, and delivery of scalable, secure, and high-performance enterprise applications. The ideal candidate should have strong hands-on experience in Java, Spring Boot, microservices,…
Added 56 mins ago
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Organizational Development Consultant - Talent
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
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Applications must be submitted by 11:59pm MST on the day before the posting end date shown above, as Workday automatically closes postings at that time.
Added 56 mins ago
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Programmer Analyst I
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,158.42 to $10,292.25 CAD / month
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Added 1 hour ago
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Entry-Junior Level - Associate Consultant - Calgary, AB
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Canada Life

Director, Learning & Development, Operations

London, ON, Canada

The base salary for this position is between $121,200 - $171,200 annually. · Full-time

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Job details

Pay: The base salary for this position is between $121,200 - $171,200 annually.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Permanent Full Time

Role Description

Our Learning & Development team is evolving to better support Canada Life’s strategic priorities, leadership capability, employee performance and business transformation. We are creating a new Director, L&D Operations role to build and lead the operational foundation that will help our L&D function work with greater focus, consistency and scale.

In this role, you will lead the enterprise operating system that connects L&D demand, priorities, people, technology, data and investment decisions. You will oversee intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management and vendor governance. Your leadership will make it easier for partners to engage L&D, help L&D focus on the work that matters most and give L&D leaders clear insight into capacity, performance, risk and impact

What you will do:

You will translate L&D strategy into practical operating plans, clear decisions and reliable services. This is a hands-on leadership role for someone who can build new systems and ways of working while keeping day-to-day operations running well. You will lead a multidisciplinary operations team, partner with L&D and business leadership on priorities and trade-offs, and create the transparency and discipline needed to deliver measurable value across Canada Life.

Key accountabilities:

Build and lead the L&D operations strategy, multi-year roadmap and annual operating plan.
Own the single intake pathway for L&D requests, including clear request standards, triage, routing, service levels and status visibility.
Lead portfolio and capacity reviews, using business value, urgency, risk, cost and available skills to recommend priorities, sequencing, resourcing and trade-offs.
Translate L&D strategy into clear decision rights, workflows, quality controls, service expectations and escalation practices across all L&D pillars: Strategy, Design, Delivery and Operations.
Lead, coach and develop the L&D Operations team, setting clear outcomes and aligning team capacity
Set the strategy and roadmap for enterprise learning platforms and related technology, including administration, integrations, testing, releases, support, controls and future automation.
Ensure reliable operational services, including learner support, learning assignments, catalogue administration, tuition program administration and production support for enterprise and specialized programs.
Establish dashboards and reporting that give leaders clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes and business impact.
Lead L&D financial planning, budgeting, forecasting, chargebacks, invoice governance and vendor performance to improve value and reduce duplication.
Partner with senior HR and business leaders, Finance, Procurement, HR Technology, Corporate Technology, Privacy, Security, Risk and Compliance to make sound enterprise decisions and maintain effective controls.
Champion continuous improvement, responsible automation and approved AI-enabled practices that simplify work, improve service and create a better employee and partner experience.

What you will bring:

7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology or a related field.
Significant experience leading multidisciplinary professional teams in a large, complex organization.
A proven track record of establishing or transforming intake, prioritization, portfolio management, workforce planning, service delivery or operating-model practices at scale.
Strong financial and commercial acumen, with experience managing budgets, forecasts, vendors, contracts and investment decisions.
Experience setting direction for enterprise platforms, technology roadmaps, integrations, data, automation or digital transformation.
Strong analytical skills and experience turning operational, financial and learning data into clear insights, recommendations and action.
Sound strategic judgement and the confidence to recommend trade-offs when priorities compete or demand exceeds capacity.
Demonstrated success leading complex, cross-functional change from planning through implementation, adoption and sustained results.
Excellent communication, consultation and influencing skills, with the ability to build trust and explain complex decisions clearly to senior leaders and partners.
A university degree in business, human resources, learning and development, organizational development, operations or a related discipline; an equivalent combination of education and experience will also be considered.
As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: Montreal, Toronto, London, Winnipeg.

The base salary for this position is between $121,200 - $171,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the L&D operations strategy, team, intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management, and vendor relationships. Partner with senior leaders and enterprise functions to set priorities, manage capacity and risk, improve services, and deliver measurable value through continuous improvement and responsible automation.

Requirements

Requires 7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology, or a related field, including experience leading multidisciplinary teams in a complex organization. Candidates should bring expertise in operating-model transformation, financial and vendor management, enterprise platforms and change, data-driven decision-making, and senior stakeholder influence; a relevant university degree or equivalent education and experience is required.

Skills

Learning And Development Operations
Portfolio Management
Intake And Prioritization
Workforce Planning
Learning Technology
Financial Management
Budgeting And Forecasting
Vendor Governance
Data Analysis And Reporting
Service Delivery
Operating Model Design
Change Management
Cross-Functional Leadership
Stakeholder Management
Continuous Improvement
Responsible Automation

Benefits

Career Advancement Opportunities
Learning Programs
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
L&D Operations
Operating Strategy
Multi-Year Roadmap
Annual Operating Plan
Intake Management
Portfolio Governance
Capacity Planning
Workforce Planning
Service Levels
Learning Platforms
Platform Integrations
Testing And Releases
Learner Support
Dashboards And Reporting
Learner Outcomes
Financial Planning
Budgeting And Forecasting
Chargebacks
Invoice Governance
Vendor Performance
HR Technology
Privacy And Security
Risk And Compliance
Automation
AI-Enabled Practices
Change Management
Continuous Improvement

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