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Added 9 mins ago
AC
Analyste De La Chaîne D'Approvisionnement | Supply Chain Analyst
Aston Carter
Longueuil, QC
- $42 to $48 CAD / hour
- Contract
Diplôme universitaire en gestion des opérations, analyse de données, gestion de la technologie des affaires ou ingénierie.
Added 9 mins ago
A
Acheteur | Buyer
Actalent
Sainte-Anne-de-Bellevue, QC
- $36 to $45 CAD / hour
- Full-time
Le poste est basé dans la région de Montréal et soutient les opérations de systèmes manufacturiers et satellitaires. Il nécessite une interaction quotidienne avec des partenaires…
Added 9 mins ago
H
Workforce Planning & Employment Strategies Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Employment, the Specialist provides advanced knowledge as a strategic partner and subject matter expert within the Human Resources Department in the design, delivery, and implementation of…
Added 9 mins ago
TS
Senior HR Generalist
The Sutherland Group of Companies
West Kelowna, BC
- $70,000 to $80,000 CAD / year
- Full-time
Partner with leaders on workforce planning, succession planning, staffing needs, and organizational growth initiatives.
Added 10 mins ago
S
Stage Experience Lead - Full Time
Sephora
London, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct…
Added 24 mins ago
SI
SAP iXp Intern - Change Management Engineering
SAP IT Business Systeme
Vancouver, BC
- $26 to $38 CAD / hour
- Internship
You'll work on the infrastructure powering SAP Cloud for Analytics - contributing to real operations and improvements from day one.
Added 1 hour ago
GE
Human Resources Generalist
GFL Environmental Inc.
Calgary, AB · Rocky View No 44, AB
- Full-time
GFL Environmental is looking for a Human Resources Generalist to provide dedicated HR support across regional operations. Reporting to the HR Director, this role acts as a primary point of…
Added 1 hour ago
S
Stage Experience Lead - Full Time
Sephora
Langford, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct…
Added 1 hour ago
SI
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP IT Business Systeme
Montreal, QC
- $144,600 to $322,500 CAD / year
- Full-time
…roadmaps, and aligning engineering, design, marketing, and partner…
Added 1 hour ago
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Change Management Manager
Cella
Toronto, ON · Greater Toronto Area, Canada
- $40 to $46 CAD / hour
- Contract
…supporting over 25,000 employees, you will serve as a strategic partner to HR, Talent, Technology, Communications, Operations, and executive leadership. You will establish robust governance…
Added 1 hour ago
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System Access Administrator
Aviso
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
3+ years of experience in system access administration, IAM, or IT operations
Added 1 hour ago
HG
HR Manager
Hendrix Genetics
Kitchener, ON
- $85,000 to $95,000 CAD / year
- Full-time
The HR Manager combines operational HR leadership with a strategic business partner approach, using workforce insights and data, consistent processes and sound judgment to help the…
Added 1 hour ago
BO
Senior Product Manager, Corporate and Structured Lending
Bank of China (Canada)
Toronto, ON
- Full-time
Partner with Relationship Managers and Financial Markets to develop integrated financial solutions across lending, deposits, FX, and capital markets.
Added 2 hours ago
M
Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Partner closely with Vendor Governance Risk Management, Vendor Information Security Management, Operational Risk, Data Governance, Legal and other required stakeholders to appropriately…
Added 2 hours ago
BG
Sales Manager
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Partner with Branch Manager and HR to recruit, hire, and train staff.
Added 2 hours ago
GE
Team Leader - Assistance Services (6-month temporary assignment)
Global Excel Management
Montreal, QC · Sherbrooke, QC
- Other
…members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement…
Added 2 hours ago
CR
Senior Engagement Manager, Project & Interim Division
Clarity Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and delivery. We are specialized recruiters in Finance, HR, Operations, and Technology, not…
Added 2 hours ago
IH
Business Development Manager
Inspired HR Ltd
Calgary, AB
- Full-time
Partner with marketing and operations to support targeted B2B outreach, align proposals and client commitments with delivery capacity, and ensure a smooth handoff from sale to project…
Added 2 hours ago
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OH Lead Sarnia Refinery
Shell
Sarnia, ON
- Full-time
Added 2 hours ago
Specialist, Corporate Security
CONA Services
Montreal, QC
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 2 hours ago
Specialist, Corporate Security
CONA Services
Montreal, QC
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 3 hours ago
M
Enterprise Business Continuity Manager
MDA
Brampton, ON
- Full-time
Partner with IT, HR, Security, Operations, Communications, and EHS teams.
Added 3 hours ago
Area Manager II, YOW3
Amazon
Ottawa, ON
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an…
Added 3 hours ago
Area Manager II, YOW3
Amazon
Ottawa, ON
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an…
Added 3 hours ago
Area Manager II, YYZ7
Amazon
Caledon, ON
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an…

Canada Life

Director, Learning & Development, Operations

London, ON, Canada

The base salary for this position is between $121,200 - $171,200 annually. · Full-time

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Job details

Pay: The base salary for this position is between $121,200 - $171,200 annually.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Permanent Full Time

Role Description

Our Learning & Development team is evolving to better support Canada Life’s strategic priorities, leadership capability, employee performance and business transformation. We are creating a new Director, L&D Operations role to build and lead the operational foundation that will help our L&D function work with greater focus, consistency and scale.

In this role, you will lead the enterprise operating system that connects L&D demand, priorities, people, technology, data and investment decisions. You will oversee intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management and vendor governance. Your leadership will make it easier for partners to engage L&D, help L&D focus on the work that matters most and give L&D leaders clear insight into capacity, performance, risk and impact

What you will do:

You will translate L&D strategy into practical operating plans, clear decisions and reliable services. This is a hands-on leadership role for someone who can build new systems and ways of working while keeping day-to-day operations running well. You will lead a multidisciplinary operations team, partner with L&D and business leadership on priorities and trade-offs, and create the transparency and discipline needed to deliver measurable value across Canada Life.

Key accountabilities:

Build and lead the L&D operations strategy, multi-year roadmap and annual operating plan.
Own the single intake pathway for L&D requests, including clear request standards, triage, routing, service levels and status visibility.
Lead portfolio and capacity reviews, using business value, urgency, risk, cost and available skills to recommend priorities, sequencing, resourcing and trade-offs.
Translate L&D strategy into clear decision rights, workflows, quality controls, service expectations and escalation practices across all L&D pillars: Strategy, Design, Delivery and Operations.
Lead, coach and develop the L&D Operations team, setting clear outcomes and aligning team capacity
Set the strategy and roadmap for enterprise learning platforms and related technology, including administration, integrations, testing, releases, support, controls and future automation.
Ensure reliable operational services, including learner support, learning assignments, catalogue administration, tuition program administration and production support for enterprise and specialized programs.
Establish dashboards and reporting that give leaders clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes and business impact.
Lead L&D financial planning, budgeting, forecasting, chargebacks, invoice governance and vendor performance to improve value and reduce duplication.
Partner with senior HR and business leaders, Finance, Procurement, HR Technology, Corporate Technology, Privacy, Security, Risk and Compliance to make sound enterprise decisions and maintain effective controls.
Champion continuous improvement, responsible automation and approved AI-enabled practices that simplify work, improve service and create a better employee and partner experience.

What you will bring:

7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology or a related field.
Significant experience leading multidisciplinary professional teams in a large, complex organization.
A proven track record of establishing or transforming intake, prioritization, portfolio management, workforce planning, service delivery or operating-model practices at scale.
Strong financial and commercial acumen, with experience managing budgets, forecasts, vendors, contracts and investment decisions.
Experience setting direction for enterprise platforms, technology roadmaps, integrations, data, automation or digital transformation.
Strong analytical skills and experience turning operational, financial and learning data into clear insights, recommendations and action.
Sound strategic judgement and the confidence to recommend trade-offs when priorities compete or demand exceeds capacity.
Demonstrated success leading complex, cross-functional change from planning through implementation, adoption and sustained results.
Excellent communication, consultation and influencing skills, with the ability to build trust and explain complex decisions clearly to senior leaders and partners.
A university degree in business, human resources, learning and development, organizational development, operations or a related discipline; an equivalent combination of education and experience will also be considered.
As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: Montreal, Toronto, London, Winnipeg.

The base salary for this position is between $121,200 - $171,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the L&D operations strategy, team, intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management, and vendor relationships. Partner with senior leaders and enterprise functions to set priorities, manage capacity and risk, improve services, and deliver measurable value through continuous improvement and responsible automation.

Requirements

Requires 7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology, or a related field, including experience leading multidisciplinary teams in a complex organization. Candidates should bring expertise in operating-model transformation, financial and vendor management, enterprise platforms and change, data-driven decision-making, and senior stakeholder influence; a relevant university degree or equivalent education and experience is required.

Skills

Learning And Development Operations
Portfolio Management
Intake And Prioritization
Workforce Planning
Learning Technology
Financial Management
Budgeting And Forecasting
Vendor Governance
Data Analysis And Reporting
Service Delivery
Operating Model Design
Change Management
Cross-Functional Leadership
Stakeholder Management
Continuous Improvement
Responsible Automation

Benefits

Career Advancement Opportunities
Learning Programs
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Learning And Development
L&D Operations
Operating Strategy
Multi-Year Roadmap
Annual Operating Plan
Intake Management
Portfolio Governance
Capacity Planning
Workforce Planning
Service Levels
Learning Platforms
Platform Integrations
Testing And Releases
Learner Support
Dashboards And Reporting
Learner Outcomes
Financial Planning
Budgeting And Forecasting
Chargebacks
Invoice Governance
Vendor Performance
HR Technology
Privacy And Security
Risk And Compliance
Automation
AI-Enabled Practices
Change Management
Continuous Improvement

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