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Canada Life

Disability Claims Administrator

Winnipeg, MB, Canada

Pay: The base salary for this position is between $39,100 - $52,800 annually.
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Permanent Full Time

We are looking for a Disability Claims Administrator in Winnipeg, MB.

The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirement utilizing the payment and management systems. Handling of all calculation related inquiries and managing the maintenance of long term disability claims in accordance with contractual and corporate policy.

What you will do:

For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up.
Calculate and issue long-term disability benefit payments.
Perform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions.
Perform straight forward Under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments
Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
Follow-up CPP
For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations and follow ups as required
Other administrative and financial duties in support of claims teams as required
Handling data verification and exception reports to resolve system discrepancies.

What you will bring:

Post-secondary education with a strong financial background or equivalent related experience;
Excellent mathematical and analytical skills;
Demonstrated organizational and time management skills;
Excellent oral and written communication skills (French and English)
Team player with demonstrated customer service skills;
Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
Critical thinking and problem-solving abilities;
Ability to remain flexible, work as part of a team as well as independently

The base salary for this position is between $39,100 - $52,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Calculate and issue long-term disability benefit payments, including initial, ongoing, partial-period, inflation, and overpayment calculations, while applying contractual provisions and tax requirements. Maintain disability claims by assessing updates, verifying other income, responding to customer inquiries, following up on repayments and CPP, and resolving system discrepancies.

Requirements

Post-secondary education with a strong financial background or equivalent related experience is required, along with excellent mathematical and analytical skills. The role also calls for strong organization, communication, customer service, teamwork, problem-solving, flexibility, and proficiency with Microsoft Outlook, Word, and Excel.

Skills

Financial Calculations
Mathematical Skills
Analytical Skills
Claims Administration
Contract Interpretation
Customer Service
Communication
Organization
Time Management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Critical Thinking
Problem-Solving
Data Verification
Teamwork

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Long-Term Disability
Disability Claims
Benefit Payments
Benefit Calculations
Financial Information
Contractual Provisions
Benefit Entitlement
Offsets
Tax Requirements
Inflation Protection
Cost-of-Living Increases
Rehabilitation
Underpayments
Overpayments
Repayment Follow-Up
BEN Refunds
Waiver Reserve
DLR
CPP
Medical Updates
Other Income Verification
Data Verification
Exception Reports
Microsoft Outlook
Microsoft Word
Microsoft Excel

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