Distribution Digital Support Specialist (Bilingual 12 month contract)
- London, ON, Canada
The base salary for this position is between $50,900 - $79,400 annually. · Full-time
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Job details
- Pay
- The base salary for this position is between $50,900 - $79,400 annually.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Temporary Full Time
Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?
In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.
This is a one year contract position.
What Makes an Operations Specialist:
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?
In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.
This is a one year contract position.
What Makes an Operations Specialist:
- Becoming a subject matter expert in our Canada Life tailored Salesforce
- Keeping up with changes and enhancements in Salesforce
- Able to use critical thinking to identify the needs of our users
- Performing trouble shooting, problem solving, and training
- Recognize trends, monitor, and execute requests and track data
- Use and maintain appropriate procedures and documentation
- Providing exceptional customer service over the phone and via email
- Demonstrate clear and concise communication skills and exceptional customer service
- Capturing call/email details into a ticket tracking system
- A great listener, who is comfortable providing support to a wide range of users
- Service Desk or Help Desk experience will be considered an asset
- Experienced in training on technological procedures and practices is an asset
- Demonstrated analytical and issue resolution skills
- Planning and organization skills
- Excellent communicator, both verbally and written
- Thrives in a fast paced, changing environment
- Positive, can do attitude
- Self-motivated, takes initiative
- Enjoy a strong team-focused working environment
- Demonstrated ability to work within tight deadlines while staying calm, cool and collected
- Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
- Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
- Bilingual required (French and English)
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
More about this job
Responsibilities
Provide phone and email support to users of Canada Life’s customized Salesforce system, identifying their needs and helping them use technology effectively. Troubleshoot issues, deliver training, track requests and trends in a ticketing system, and maintain procedures and documentation.
Requirements
Candidates must be bilingual in French and English and demonstrate strong communication, customer service, analytical, issue-resolution, planning, and organizational skills. Service desk experience, technology training experience, Salesforce or other CRM experience, and proficiency with Microsoft Office are assets; applicants should be self-motivated, adaptable, and able to meet deadlines in a fast-paced team environment.
Skills
- Salesforce
- Troubleshooting
- Problem Solving
- User Training
- Customer Service
- Analytical Skills
- Issue Resolution
- Communication
- Planning
- Organization
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- French-English Bilingualism
Benefits
- Career Development
- Education Reimbursement
- Health Benefits
- Dental Benefits
- Mental Health Benefit
- Vacation
- Personal Days
- Volunteer Day
- Company-Matching Pension Plan
- Share Ownership Program
- Investment Options
- Employee Recognition Programs
- Employee Discounts
- Employee Resource Groups
- Mentorship Programs
- Social Clubs and Events
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
- Data & Analytics
Keywords
- Salesforce
- Service Desk
- Help Desk
- Technical Support
- User Support
- Troubleshooting
- Problem Solving
- User Training
- Customer Service
- Ticket Tracking System
- Request Tracking
- Trend Monitoring
- Procedures
- Documentation
- Analytical Skills
- Issue Resolution
- Microsoft Office
- Outlook
- Excel
- Word
- PowerPoint
- French
- English
- Bilingual Support
- Financial Services
- Insurance