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Added 11 mins ago
FS
Inquiry and Correspondence Officer
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
·Postsecondary degree or diploma in Communications, Public Administration, Business Administration, Political Science, Public Policy, or a related field.
Added 11 mins ago
CO
Application Analyst
City of Burlington
SIMS Square
- Full-time
…support, and continuous improvement of corporate and departmental business applications. This role collaborates closely with application users, project teams, and other ITS team members to…
Added 11 mins ago
Deli - Clerk Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Wetaskiwin, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Coffee - Coffee Bar Server
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Wetaskiwin, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to…
Added 11 mins ago
Senior Analyst, ISO 20022 COE
Payments Canada
Toronto, ON · Ottawa, ON
…cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are…
Added 11 mins ago
Planning Manager - FAL
Westerkirk
Calgary, AB
Business development experience will be considered an asset.
Added 11 mins ago
Structure Technician
Westerkirk
Breslau, ON
…focused on ensuring commercial, charter, special mission and business aircraft operators are equipped with flight decks that provide safety and efficiency. As a premier Canadian aviation…
Added 11 mins ago
Regional Sales Manager SW ON
JB Poindexter & Co
Burlington, ON
Own Your Region: Develop and execute sales strategies that grow revenue, expand market share, and uncover new business opportunities.
Added 11 mins ago
Project Management Office - Project Coordinator - S3
OSI Maritime Systems
Burnaby, BC
Education: Business-related university degree or college diploma and/or courses in accounting or business
Added 11 mins ago
Sr. Financial Analyst - P4
OSI Maritime Systems
Burnaby, BC
…reporting efficiency, and financial visibility. Partner with business leaders and Executive Leadership to identify risks, opportunities, and key business drivers that support the company’s…
Added 11 mins ago
Guest Service Manager
Northland Properties
Castlegar, BC
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Added 11 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saskatoon, SK
Being part of a family-owned business committed to the community;
Added 11 mins ago
(2027 Graduates) Senior Associate - Management Advisory (Energy Practice) - Canada
Charles River Associates
Toronto, ON
Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the…
Added 11 mins ago
W
Junior Scheduler
WSP
Calgary, AB
- Full-time
A diploma or degree in engineering, construction management, project management, business administration or a related field.
Added 11 mins ago
C
Director Operations & Sales- Ontario East (North GTA)
Chartwell
Mississauga, ON
- Full-time
Added 11 mins ago
C
Director Operations & Sales- Southwestern Ontario (Cambridge/Waterloo)
Chartwell
Mississauga, ON
- Full-time
Added 11 mins ago
TE
Intermediate Project Manager
Terrapex Environmental Ltd.
Hamilton, ON
- Full-time
Opportunity to mentor junior staff and contribute to business development initiatives
Added 11 mins ago
G
Senior Client Solutions Manager & Broker Placement Specialist
Gallagher
Burnaby, BC
- Full-time
You will review policy documents and/or quotes and identify coverage gaps and cross sell other lines of business when needed.
Added 11 mins ago
K
Senior Consultant – Digital Assets Center of Excellence, Technology Risk Services
KPMG
ON · Toronto, Ontario
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 11 mins ago
GC
DZ Driver
GMS Canada
Vaughan, ON
- Full-time
Added 11 mins ago
GC
dz driver
GMS Canada
Vaughan, ON
- Full-time
Added 11 mins ago
GC
DZ Driver
GMS Canada
Vaughan, ON
- Full-time
Added 11 mins ago
A
Industry Analyst (Energy-market) - Must relocate to Saudi Arabia
aramco
Calgary, AB
- Full-time
…energy-market, geopolitical, policy, technology, and broader business developments. The role will turn internal and external information into concise, decision-ready insight for senior…
Added 11 mins ago
SC
Sales Representative (Prince George & Terrace, BC)
Sterling Crane
Prince George, BC
- Full-time
The Sales Representative will support in identifying and pursuing business opportunities in various market segments in Prince George, Terrace, BC and surrounding area. This position will…

Canada Life

Distribution Digital Support Specialist (Bilingual 12 month contract)

Toronto, ON, Canada

The base salary for this position is between $50,900 - $79,400 annually. · Full-time

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Job details

Pay: The base salary for this position is between $50,900 - $79,400 annually.
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Temporary Full Time

Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?

In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.

This is a one year contract position.

What Makes an Operations Specialist:

Becoming a subject matter expert in our Canada Life tailored Salesforce
Keeping up with changes and enhancements in Salesforce
Able to use critical thinking to identify the needs of our users
Performing trouble shooting, problem solving, and training
Recognize trends, monitor, and execute requests and track data
Use and maintain appropriate procedures and documentation
Providing exceptional customer service over the phone and via email
Demonstrate clear and concise communication skills and exceptional customer service
Capturing call/email details into a ticket tracking system

Qualifications:

A great listener, who is comfortable providing support to a wide range of users
Service Desk or Help Desk experience will be considered an asset
Experienced in training on technological procedures and practices is an asset
Demonstrated analytical and issue resolution skills
Planning and organization skills
Excellent communicator, both verbally and written
Thrives in a fast paced, changing environment
Positive, can do attitude
Self-motivated, takes initiative
Enjoy a strong team-focused working environment
Demonstrated ability to work within tight deadlines while staying calm, cool and collected
Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Bilingual required (French and English)

The base salary for this position is between $50,900 - $79,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Provide phone and email support to users of Canada Life’s customized Salesforce system, identifying their needs and helping them use technology effectively. Troubleshoot issues, deliver training, track requests and trends, and maintain procedures and documentation.

Requirements

Bilingual French and English communication is required, along with strong customer service, analytical, issue-resolution, planning, and organizational abilities. Help desk experience, technology training, Salesforce or other CRM experience, and proficiency with Microsoft Office are assets.

Skills

Salesforce
Troubleshooting
Problem Solving
User Training
Customer Service
Analytical Skills
Issue Resolution
Communication
Planning and Organization
Critical Thinking
Documentation
Ticket Tracking
Microsoft Outlook
Microsoft Excel
Microsoft Word

Benefits

Career Development Opportunities
Education Reimbursement
Health and Dental Benefits
Mental Health Benefit
Paid Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Help Desk
Service Desk
Technical Support
User Training
Troubleshooting
Problem Solving
Customer Service
Ticket Tracking System
Request Management
Trend Monitoring
Data Tracking
Procedures
Documentation
Bilingual French and English
Financial Services
Insurance

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