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Added 1 day ago
C
Customer Delivery Architect
Cisco
Montreal, QC
- Full-time
…real-world business problems. We translate complex requirements into technical architectures that drive results. By aligning our work with customer goals, we ensure that every deployment…
Added 1 day ago
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Customer Delivery Architect
Cisco
Montreal, QC
- Full-time
…real-world business problems. We translate complex requirements into technical architectures that drive results. By aligning our work with customer goals, we ensure that every deployment…
Added 2 days ago
AE
Bilingual French Customer Care Professional (Hybrid)
American Express
Toronto, ON
- Full-time
Fully bilingual in both French and English is a must
Added 2 days ago
S
Sector Design Deputy Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
…(HSR) programme, the Deputy Sector Manager performs a vital technical role in assisting the Sector Manager for all multidisciplinary design activities within an assigned sector…
Added 2 days ago
S
Health and Safety Coordinator – Alto Project
SYSTRA
Montreal, QC
- Full-time
Added 2 days ago
S
Station Design Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the Stations Design Manager, the Station Design Coordinator supports the technical coordination and design governance of assigned station projects. The role is responsible for…
Added 2 days ago
S
Cartographer – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Apply cartographic design and accessibility principles to create clear, accurate, consistent, and bilingual deliverables.
Added 2 days ago
S
Paralegal
SYSTRA
Montreal, QC
- Full-time
…hiring decisions; all applications are reviewed by a human recruiter, and final decisions are made by our hiring…
Added 2 days ago
S
GIS Project Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
…ideal for a delivery-oriented professional who can coordinate technical teams, business stakeholders, and external partners to ensure high-quality outcomes across complex, multi-stream…
Added 2 days ago
S
Procurement & Invoicing Specialist – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Carry out technical and financial validation in collaboration with technical teams (geophysics, surveying, etc.) and accounting.
Added 2 days ago
S
BIM Coordinator – ALTO project / Cadence
SYSTRA
Montreal, QC
- $70,000 to $100,000 CAD / year
- Full-time
Organize and lead BIM coordination meetings and reviews; document technical issues, decisions, and follow-up actions.
Added 2 days ago
S
Station Design Manager
SYSTRA
Montreal, QC
- Full-time
…constraints, and lifecycle performance targets. This role entails technical coordination across architecture, structural, MEP, utilities, fire/life safety, vertical transportation, civil…
Added 2 days ago
S
Senior Mechanical Designer
SYSTRA
Montreal, QC
- Full-time
Skilled in preparing material lists, technical documentation, and installation instructions.
Added 2 days ago
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TD Insurance, Legal Assistant III
TD
Saint John, NB
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 days ago
C
Concepteur(trice) réseau
CGI
Montreal, QC
- Full-time
Translate business and technical needs into scalable network designs
Added 3 days ago
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Sales Engineer, Channel Sales
SOTI
Mississauga, ON
- Full-time
Channel Sales Engineers are responsible for nurturing and maintaining the technical relationship with existing SOTI Partners to enable them to position our products as best as possible to…
Added 3 days ago
Customer Service Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON
You will become proficient in the Group Pension Administration System (GPAS) and GRS processes and apply your technical skills to solve problems and support customers.
Added 4 days ago
AG
Inside Sales Representative
ATCO Group
Ottawa, ON
- Full-time
…from scratch. This is a competitive role and building strong technical product knowledge while engaging in local community events will be paramount as you seek to build trust with your…
Added 4 days ago
BI
Technical Support Specialist (18-Month Maternity Leave Coverage)
Baxter International Inc.
Mississauga, ON · ON
- Full-time
As a Technical Support Specialist, you will serve as a key technical resource for customers, field service representatives, and internal stakeholders, providing support for Baxter's medical…
Added 5 days ago
RB
Administrator, Transaction Processing
Royal Bank of Canada
Toronto, ON
- Full-time
Develop and maintain technical expertise in various applications and macros
Added 5 days ago
R
Administrator, Transaction Processing
RBC
Toronto, ON
- Full-time
Develop and maintain technical expertise in various applications and macros
Added 6 days ago
CL
Distribution Digital Support Specialist (Bilingual)
Canada Life
Winnipeg, MB
- Full-time
…are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with…
Added 6 days ago
D
Senior Payroll Analyst, Bilingual
dentalcorp
Toronto, ON · Support Centre - Toronto Office
- Full-time
As a senior technical resource within Payroll Operations, you will lead complex multi-provincial payroll activities, strengthen payroll governance, and turn ideas into meaningful process…
Added 6 days ago
RB
Transaction Processing Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Develop and maintain technical expertise in various applications and macros
Added 6 days ago
SC
Cartographer – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
…content, scale, projection, symbology, formatting, metadata, bilingual content, and overall visual consistency before publication or…

Canada Life

Distribution Digital Support Specialist (Bilingual)

Winnipeg, MB, Canada

The base salary for this position is between $50,900 - $79,400 annually. · Full-time

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Job details

Pay: The base salary for this position is between $50,900 - $79,400 annually.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Temporary Full Time

Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?

In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.

This is a one year contract position.

What Makes an Operations Specialist:

Becoming a subject matter expert in our Canada Life tailored Salesforce
Keeping up with changes and enhancements in Salesforce
Able to use critical thinking to identify the needs of our users
Performing trouble shooting, problem solving, and training
Recognize trends, monitor, and execute requests and track data
Use and maintain appropriate procedures and documentation
Providing exceptional customer service over the phone and via email
Demonstrate clear and concise communication skills and exceptional customer service
Capturing call/email details into a ticket tracking system

Qualifications:

A great listener, who is comfortable providing support to a wide range of users
Service Desk or Help Desk experience will be considered an asset
Experienced in training on technological procedures and practices is an asset
Demonstrated analytical and issue resolution skills
Planning and organization skills
Excellent communicator, both verbally and written
Thrives in a fast paced, changing environment
Positive, can do attitude
Self-motivated, takes initiative
Enjoy a strong team-focused working environment
Demonstrated ability to work within tight deadlines while staying calm, cool and collected
Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Bilingual required (French and English)

The base salary for this position is between $50,900 - $79,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Support users of Canada Life’s tailored Salesforce system by identifying their needs, promoting best practices, and providing troubleshooting, problem-solving, and training. Track and monitor support requests, document procedures, capture call and email details in a ticketing system, and deliver customer service by phone and email.

Requirements

The role requires fluency in French and English, strong communication and customer service skills, analytical and issue-resolution abilities, and the ability to stay organized and effective in a fast-paced environment. Salesforce or other CRM experience, help desk experience, and experience training users on technology are considered assets; proficiency in Microsoft Office is also required.

Skills

Salesforce
Technical Troubleshooting
Problem Solving
User Training
Customer Service
Analytical Skills
Issue Resolution
Communication
Planning and Organization
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Ticket Tracking
Bilingual Communication

Benefits

Career Advancement Opportunities
Learning Programs
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Microsoft Office
Outlook
Excel
Word
PowerPoint
Service Desk
Help Desk
Technical Support
Troubleshooting
Problem Solving
User Training
Customer Service
Ticket Tracking System
Documentation
Best Practices
Request Monitoring
Data Tracking
Analytical Skills
Issue Resolution
French
English
Financial Services
Insurance

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