Senior Technical Lead
- London, ON, Canada
The base salary for this position is between $110,000 - $135,000 annually. · Full-time
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Job details
- Pay
- The base salary for this position is between $110,000 - $135,000 annually.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Permanent Full Time
The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for Canada Life’s business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabalise (resolve issues or escalated concerns).
The role will lead and build a high performing and engaged team that supports continuous improvement and growth initiatives.
What you will do:
Customer Relationship Management
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for Canada Life’s business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabalise (resolve issues or escalated concerns).
The role will lead and build a high performing and engaged team that supports continuous improvement and growth initiatives.
What you will do:
Customer Relationship Management
- Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration
- Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations
- Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization
- You will lead a team and manage a complex portfolio with multiple products in a technology environment for either the Individual / Advisory Network or Group Customer technology groups
- Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities
- Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement
- Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness
- Consult with architects and business leaders on the best strategy and options to meet client and business objectives. Implement, maintain and enhance applications and technology.
- Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.
- Monitor applications for health and security concerns to evolve the roadmap
- Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
- Accountable for maintenance, support, and availability of on premise systems and, 3rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support
- Keep current on industry technology direction and best practices
- Contribute to the annual business planning process by providing a financial view of application support
- Post-secondary degree/diploma in business or computer science or equivalent experience.
- A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities in the group customer and/or individual customer and advisory network department
- Agile Leadership experience in a technology environment
- A Change Leader with experience in driving a high performance culture and advocating the culture changes within the business unit.
- Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
- Ability to deal with ambiguity and flexibility of approach
- Strong relationship building and influencing skills
- Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
- Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology).
- Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement
- Able to be "hands-on" with support, but also have a strategic / business mindset
- Experience of working with Agile/DevOps methodology is desirable
- Experience with ServiceNow platform and ITIL Certification considered strong assets
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
More about this job
Responsibilities
Lead a high-performing technology team and manage a complex application portfolio, building relationships with business and technology stakeholders to shape technology direction and deliver business and client objectives. Oversee application strategy, roadmaps, availability, security, maintenance, production support, and continuous improvement, while contributing financial input to annual business planning.
Requirements
Requires a post-secondary degree or diploma in business or computer science, or equivalent experience, and 6–9 years of relevant experience supporting technology platforms and delivering projects or products. Candidates should have technology leadership and change-management experience, strong communication and relationship-building skills, and the ability to balance hands-on support with strategic thinking; Agile/DevOps experience is desirable, while ServiceNow experience and ITIL certification are assets.
Skills
- Technology Leadership
- People Management
- Agile Leadership
- Application Support
- Roadmap Development
- Production Support
- IT Service Delivery
- Change Management
- Operational Improvement
- Communication
- Strategic Planning
- DevOps
- ServiceNow
- ITIL
Benefits
- Career Advancement Opportunities
- Learning Programs
- Education Reimbursement
- Health Benefits
- Dental Benefits
- Mental Health Benefit
- Vacation
- Personal Days
- Volunteer Day
- Company-Matching Pension Plan
- Share Ownership Program
- Investment Options
- Employee Recognition Programs
- Employee Discounts
- Employee Resource Groups
- Mentorship Programs
- Social Clubs and Events
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Technology Platforms
- Application Support
- Application Maintenance
- Production Support
- Technology Services Delivery
- Agile
- DevOps
- ServiceNow
- ITIL
- Roadmaps
- Application Availability
- Application Health
- Security
- Break/Fix Support
- Upgrades
- Patches
- Continuous Improvement
- Change Management
- Stakeholder Management
- Business Planning
- Financial Services
- Insurance
- Knowledge Transfer