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Added 21 mins ago
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Avaya Aura Security Remediation Consultant
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Remote, Canada
- $36 to $43 CAD / hour
- Temporary
- Remote
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Added 51 mins ago
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Maintenance & Renovations Specialist
Boardwalk
AB · Edmonton, AB
- Full-time
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Added 1 hour ago
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Sales Associate (Brick Specialist) - Durham, NC
the LEGO Group
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Added 1 hour ago
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Provide Tier 2 application support for plants, perform root-cause analysis on complex incidents, and participate in the off-hours on-call rotation.
Added 1 hour ago
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Child Life Specialist, Child and Youth Therapeutic Services, T7 Medical Inpatient
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Spécialiste en systèmes de fabrication / Manufacturing Systems Specialist
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Added 1 hour ago
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Registered Dental Hygienist - Join the Corus Orthodontists Talent Community
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…and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is…
Added 1 hour ago
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David's Bridal
Cambridge, ON
Added 1 hour ago
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Woodbridge, ON
Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for…
Added 2 hours ago
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Field Service Specialist (Nisku)- Completion Tools
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The Field Service Specialist in Nisku, Alberta will oversee and install NOV Completion Tools equipment at customer job sites. The Field Service Specialist will account for, caliper, and…
Added 2 hours ago
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Field Sales Representative - Ontario - Passenger & Light Truck Tire
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- Full-time
Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54…
Added 2 hours ago
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Senior Compliance and Licensing Specialist
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- Full-time
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Added 2 hours ago
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Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Montreal, QC
- Full-time
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Content Creation Specialist
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Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Vancouver, BC
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We are seeking a Senior Compliance and Licensing Specialist to provide dedicated compliance and risk management support with a primary focus on Employee Benefits & Retirement (EB&R), while…
Added 2 hours ago
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Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Toronto, ON
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Added 2 hours ago
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Store Manager
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Brampton, ON
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Added 3 hours ago
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Indigenous Muti Skilled Worker
Kinectrics
Toronto, ON
- Temporary
Connect with our recruitment specialist to explore how your skills and experience align with opportunities at Kinectrics, and to receive support in finding the best-fit role within our…
Added 3 hours ago
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Ingénieur En Logiciel Embarqué
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- $50 to $60 CAD / hour
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Added 3 hours ago
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Advisor, Rapid Transit Analysis
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…data visualization and assesses the appropriateness of their application within the team.Gathers / prepares data, identifies implications and makes…
Added 4 hours ago
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Civil Engineer
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Richmond Hill, ON · Toronto, ON
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Function as a Technical Specialist or Project Coordinator as needed
Added 4 hours ago
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Specialist, Resource Management
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Toronto, ON
- Full-time
Added 4 hours ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
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Canada Life

Service Specialist

Vancouver, BC, Canada

The base salary for this position is between $57,100 - $85,600 annually. · Full-time

Apply About employer

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Job details

Pay: The base salary for this position is between $57,100 - $85,600 annually.
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Base + Comm

As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. This role is aligned to our office in Vancouver, BC.

What You Will Do

Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
Participate in employee educational sessions
Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
Work with underwriting on review and approval of routine plan changes
Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.

What You Will Bring

Experience with Group Life and Health products and processes is an asset
Highly adaptable, driven to be your best, and proven initiative.
Post-secondary level education or a combination of relevant work experience
A valid driver’s license is required and automotive transportation
Proven experience providing excellent customer service
Ability to work independently as well as in a team environment
Strong decision making, problem solving skills and analytical skills
Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
Excellent communication skills, both oral and written
Mandarin/Cantonese is considered an asset
Effective delegation and follow up skills
Project management skills
Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program

The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Administer and maintain group life and health benefit plans for assigned clients, including applications, plan amendments, billing issues, and routine changes. Support clients and advisors through education, contract interpretation, regular reviews, training on online administration tools, and coordination with head office, claims, and underwriting teams.

Requirements

The role seeks proven customer service experience, strong communication, analytical, organizational, and problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment. Post-secondary education or relevant work experience is expected; group benefits experience is an asset, a valid driver’s license and access to automotive transportation are required, and completion of the Group Life and Health Primer course is required after hiring.

Skills

Customer Service
Group Life and Health Benefits
Communication
Problem Solving
Decision Making
Analytical Skills
Organization
Multitasking
Adaptability
Teamwork
Independent Work
Project Management
Delegation
Follow-Up
Benefits Administration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Life and Health Benefits
Benefits Plan Administration
Client Service
Advisor Support
New Case Applications
Amendment Applications
Employee Education
Contract Interpretation
Employee Booklets
Online Enrollment
Billing
Reporting Tools
Claims Procedures
Underwriting
Premium Billing
Employee Terminations
Salary Changes
Group Life and Health Primer
Certified Employee Benefits Specialist
GBA Designation
CEBS Courses
Mandarin
Cantonese
Driver’s License
Automotive Transportation

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