Service Specialist
- Vancouver, BC, Canada
The base salary for this position is between $57,100 - $85,600 annually. · Full-time
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Job details
- Pay
- The base salary for this position is between $57,100 - $85,600 annually.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Base + Comm
As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. This role is aligned to our office in Vancouver, BC.
What You Will Do
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. This role is aligned to our office in Vancouver, BC.
What You Will Do
- Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
- Participate in employee educational sessions
- Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
- Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
- Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
- Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
- Work with underwriting on review and approval of routine plan changes
- Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.
- Experience with Group Life and Health products and processes is an asset
- Highly adaptable, driven to be your best, and proven initiative.
- Post-secondary level education or a combination of relevant work experience
- A valid driver’s license is required and automotive transportation
- Proven experience providing excellent customer service
- Ability to work independently as well as in a team environment
- Strong decision making, problem solving skills and analytical skills
- Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
- Excellent communication skills, both oral and written
- Mandarin/Cantonese is considered an asset
- Effective delegation and follow up skills
- Project management skills
- Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
- In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
More about this job
Responsibilities
Administer and maintain group life and health benefit plans for assigned clients, including applications, plan amendments, billing issues, and routine changes. Support clients and advisors through education, contract interpretation, regular reviews, training on online administration tools, and coordination with head office, claims, and underwriting teams.
Requirements
The role seeks proven customer service experience, strong communication, analytical, organizational, and problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment. Post-secondary education or relevant work experience is expected; group benefits experience is an asset, a valid driver’s license and access to automotive transportation are required, and completion of the Group Life and Health Primer course is required after hiring.
Skills
- Customer Service
- Group Life and Health Benefits
- Communication
- Problem Solving
- Decision Making
- Analytical Skills
- Organization
- Multitasking
- Adaptability
- Teamwork
- Independent Work
- Project Management
- Delegation
- Follow-Up
- Benefits Administration
Benefits
- Education Reimbursement
- Health Benefits
- Dental Benefits
- Mental Health Benefit
- Vacation
- Personal Days
- Volunteer Day
- Company-Matching Pension Plan
- Share Ownership Program
- Investment Options
- Employee Recognition Programs
- Employee Discounts
- Employee Resource Groups
- Mentorship Programs
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Sales
- Administrative
Keywords
- Group Life and Health Benefits
- Benefits Plan Administration
- Client Service
- Advisor Support
- New Case Applications
- Amendment Applications
- Employee Education
- Contract Interpretation
- Employee Booklets
- Online Enrollment
- Billing
- Reporting Tools
- Claims Procedures
- Underwriting
- Premium Billing
- Employee Terminations
- Salary Changes
- Group Life and Health Primer
- Certified Employee Benefits Specialist
- GBA Designation
- CEBS Courses
- Mandarin
- Cantonese
- Driver’s License
- Automotive Transportation