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Added 19 mins ago
MC
Bilingual Wish Discovery Coordinator (12-month contract)/Coordonnateur.trice, exploration des rêves (contrat 12 mois)
Make-A-Wish Canada
Montreal, QC
- Full-time
Added 49 mins ago
RH
Director of Family Services
Robert Half
Victoria, BC
- $130,000 to $170,000 CAD / year
- Full-time
They are looking for a Director of Family Office Services: a senior advisor with a strong tax foundation who wants to own the client relationship. The role sits at the center of the…
Added 50 mins ago
SL
Corporate Branch Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Wealth Oversight Programs within the Business Governance and Controls function (BG&C) within Retail Advice & Solutions, this role of the Corporate Branch Manager…
Added 1 hour ago
TF
Lead Specialist Tech Sales
TWU-Center for Women Entrepreneurs
Mackenzie, BC
- Full-time
Reporting to the Head of Gas & LNG Specialist Sales, you will bring deep industry expertise, strong commercial acumen, and local market knowledge to support revenue growth, customer…
Added 1 hour ago
C
Senior Manager, Complex Accounting-EN
CAE
Montreal, QC
- Full-time
Be a strategic business partner and advisor on accounting related issues to management and different finance teams, including: business units, merger and acquisition, tax, treasury,…
Added 1 hour ago
Service Specialist
The Canada Life Assurance Company
Vancouver, BC
Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
Added 1 hour ago
CL
Service Specialist
Canada Life
Vancouver, BC
- Full-time
Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
Added 2 hours ago
A
Sales Advisor - Sony
ActionLink
Ottawa, ON
- $22 to $24 CAD / hour
- Internship
ActionLink is seeking a driven Part-Time Sales Advisor* to join our growing Sony Promoter Team at a local Best Buy in Ottawa, ON*
Added 2 hours ago
A
Sales Advisor - Sony
ActionLink
Ottawa, ON
- $22 to $24 CAD / hour
- Internship
ActionLink is seeking a driven Part-Time Sales Advisor* to join our growing Sony Promoter Team at a local Best Buy in Ottawa, ON*
Added 3 hours ago
L
Legal Director
Lumentis
Innisfil, ON
- Full-time
The Director, Legal leads all commercial legal matters, reporting to the General Counsel. The role is directly involved in the legal and compliance management of Lumentis's operations in…
Added 3 hours ago
GC
Advisor, Talent Management
Glencore Canada
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Managementwill be responsible for providing insights and support for the development,…
Added 4 hours ago
Marketing Specialist, Events/Spécialiste du marketing, événements
Make-A-Wish Canada / Rêves d'enfants Canada
Montreal, QC
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
Added 5 hours ago
M
Group Finance Manager, Canada Enterprise Team
Microsoft
Toronto, ON
- Full-time
…Enterprise team. This is a great opportunity to become a trusted advisor to the ATU. In Microsoft's sales organization, the ATU (Account Team Unit) is the customer-facing account team that…
Added 5 hours ago
C
Senior Manager, Complex Accounting
CAE
Montreal, QC
- Full-time
Be a strategic business partner and advisor on accounting related issues to management and different finance teams, including: business units, merger and acquisition, tax, treasury,…
Added 5 hours ago
H
Conseiller(ère) principal(e) à la transformation
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
As an HR Transformation Advisor, you will act as a catalyst between strategy, leaders and teams to coordinate initiatives related to workforce planning, skills development, organizational…
Added 5 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Provide technical direction across backend, frontend, API, integration, workflow, reporting, automation, and data-processing components.
Added 6 hours ago
SU
Corporate Security Officer (CSO) , Canada
Saab UK
Ottawa, ON
- Full-time
…serve as Saab Canada's principal security authority and trusted advisor to the Canadian leadership team while maintaining close collaboration and alignment with Saab's global security…
Added 6 hours ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
The Senior Compliance Specialist is responsible for the oversight of Advisor business activities and the execution of various compliance programs, including business practice reviews,…
Added 6 hours ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Compliance Specialist is responsible for the oversight of Advisor business activities and the execution of various compliance programs, including business practice reviews,…
Added 6 hours ago
C
Senior Advisor, Product Line Management, Maintenance & Managed Services
Ciena
Canada
- Full-time
Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities.
Added 6 hours ago
I
Analyst - Information Security
Innergex
Longueuil, QC
- Full-time
Reporting to the Vice President IT/OT, you will play a key role in detecting, analyzing, and mitigating cyber threats, continuously improving security controls, and reducing cybersecurity…
Added 6 hours ago
J
Senior Project Manager
Jacobs
Toronto, ON
- $230,000 to $280,000 CAD / year
- Full-time
The successful candidate will act as a trusted advisor and owner's representative, providing leadership across multidisciplinary teams while managing project scope, schedule, cost, quality,…
Added 6 hours ago
Branch Manager, Vancouver
Odlum Brown
Vancouver, BC
Odlum Brown is seeking an experienced, dynamic leader for the Vancouver office. This pivotal role connects advisor operations, regulatory compliance, and strategic business growth.
Added 6 hours ago
DA
Automotive Parts Advisor
Dueck Auto Group
Vancouver, BC
- Full-time
The Parts Advisor is a professional and customer-oriented individual with excellent communication skills, automotive parts knowledge and preferably General Motors (GM) experience. The…
Added 7 hours ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…Wealth portfolio. In this role, you will serve as a trusted advisor to business leaders, providing financial insights and guidance that help shape operational decisions, optimize…

Canada Life

Service Specialist

Vancouver, BC, Canada

The base salary for this position is between $57,100 - $85,600 annually. · Full-time

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Job details

Pay: The base salary for this position is between $57,100 - $85,600 annually.
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Base + Comm

As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. This role is aligned to our office in Vancouver, BC.

What You Will Do

Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
Participate in employee educational sessions
Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
Work with underwriting on review and approval of routine plan changes
Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.

What You Will Bring

Experience with Group Life and Health products and processes is an asset
Highly adaptable, driven to be your best, and proven initiative.
Post-secondary level education or a combination of relevant work experience
A valid driver’s license is required and automotive transportation
Proven experience providing excellent customer service
Ability to work independently as well as in a team environment
Strong decision making, problem solving skills and analytical skills
Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
Excellent communication skills, both oral and written
Mandarin/Cantonese is considered an asset
Effective delegation and follow up skills
Project management skills
Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program

The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Administer and maintain group life and health benefit plans for assigned clients, including applications, plan amendments, billing issues, and routine changes. Support clients and advisors through education, contract interpretation, regular reviews, training on online administration tools, and coordination with head office, claims, and underwriting teams.

Requirements

The role seeks proven customer service experience, strong communication, analytical, organizational, and problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment. Post-secondary education or relevant work experience is expected; group benefits experience is an asset, a valid driver’s license and access to automotive transportation are required, and completion of the Group Life and Health Primer course is required after hiring.

Skills

Customer Service
Group Life and Health Benefits
Communication
Problem Solving
Decision Making
Analytical Skills
Organization
Multitasking
Adaptability
Teamwork
Independent Work
Project Management
Delegation
Follow-Up
Benefits Administration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Life and Health Benefits
Benefits Plan Administration
Client Service
Advisor Support
New Case Applications
Amendment Applications
Employee Education
Contract Interpretation
Employee Booklets
Online Enrollment
Billing
Reporting Tools
Claims Procedures
Underwriting
Premium Billing
Employee Terminations
Salary Changes
Group Life and Health Primer
Certified Employee Benefits Specialist
GBA Designation
CEBS Courses
Mandarin
Cantonese
Driver’s License
Automotive Transportation

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